The provisions of Article 77 apply mutatis mutandis when a certified organization works to resolve complaints from investors (limited complaints involving covered operators). In this case, in that Article, the term "association member or financial instruments intermediary service provider" is deemed to be replaced with "covered operators prescribed in Article 79-11, paragraph (1)".
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(Responding to Complaints from Investors)
If an investor files for the resolution of a complaint involving business carried out by an association member or a financial instruments intermediary service provider…
認可協会は、投資者から協会員又は金融商品仲介業者の行う業務に関する苦情について解決の申出があつたときは、その相談に応じ、申出人に必要な助言をし、その苦情に係る事情を調査するとともに、当該協会員又は金融商品仲介業者に対し、その苦情の内容を通知してその迅速な処理を求めなければならない。
Open this provision(Covered Operators)
A certified investor protection organization (hereinafter referred to as a "certified organization" in this Section) must have the financial instruments business operators and financial instruments…
認定投資者保護団体（以下この節において「認定団体」という。）は、当該認定団体の構成員である金融商品取引業者若しくは金融商品仲介業者又は認定業務の対象となることについて同意を得た金融商品取引業者…
Open this provisionfinancial instruments intermediary service provider
「金融商品仲介業者」
A person registered by the Prime Minister under Article 66 to carry on financial instruments intermediary service (金融商品仲介業).
Defined inArticle 2, paragraph (12)· applies throughout the law
covered business operators
「対象事業者」
In the section on certified investor protection organizations (認定投資者保護団体), the financial instruments business operators, financial instruments intermediary service providers and other persons a Cabinet Office Order (内閣府令) specifies that a certified organization's work covers.
Defined inArticle 79-11, paragraph (1)· applies only in this section
certified organization
「認定団体」
In Section 3 of Chapter IV, short for certified investor protection organization (認定投資者保護団体): a body the Prime Minister has certified under Article 79-7, paragraph (1) to carry on work such as resolving complaints about, and mediating disputes over, the financial instruments business of financial instruments business operators or financial instruments intermediary service providers.
Short name set inArticle 79-11, paragraph (1)· applies only in this section