The provisions of Article 77 apply mutatis mutandis to the resolution of investors' complaints by a certified association. In this case, in that Article, the term "association member" is deemed to be replaced with "member".
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(Responding to Complaints from Investors)
If an investor files for the resolution of a complaint involving business carried out by an association member or a financial instruments intermediary service provider…
認可協会は、投資者から協会員又は金融商品仲介業者の行う業務に関する苦情について解決の申出があつたときは、その相談に応じ、申出人に必要な助言をし、その苦情に係る事情を調査するとともに、当該協会員又は金融商品仲介業者に対し、その苦情の内容を通知してその迅速な処理を求めなければならない。
Open this provisioncertified association
「認定協会」
In Chapter IV, short for certified financial instruments business association (認定金融商品取引業協会): a general incorporated association (一般社団法人) set up by financial instruments business operators that the Prime Minister has certified under Article 78, paragraph (1).
Short name set inArticle 78-2, paragraph (1)· applies only in this chapter