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Article 30-5-2Measures Concerning Business Operations

第三十条の五の二(業務の運営に関する措置)

A comprehensive credit purchase intermediary, pursuant to the provisions of Order of the Ministry of Economy, Trade and Industry and Cabinet Office Order, must take the necessary measures to properly handle information about users, purchasers, and service recipients that it acquires in the course of its services in the intermediation of comprehensive credit purchases, to ensure the proper performance of its services in the intermediation of comprehensive credit purchases if the comprehensive credit purchase intermediary entrusts those services to a third party, and to appropriately and promptly process complaints from users, purchasers, and service recipients, in order to protect the interests of users, purchasers, and service recipients.

包括信用購入あつせん業者は、利用者又は購入者若しくは役務の提供を受ける者の利益の保護を図るため、経済産業省令・内閣府令で定めるところにより、その包括信用購入あつせんの業務に関して取得した利用者又は購入者若しくは役務の提供を受ける者に関する情報の適正な取扱い、その包括信用購入あつせんの業務を第三者に委託する場合における当該業務の適確な遂行及びその利用者又は購入者若しくは役務の提供を受ける者からの苦情の適切かつ迅速な処理のために必要な措置を講じなければならない。

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