①If a customer of electronic payment handling services files an application with a certified association of electronic payment handling service providers to resolve a complaint related to the electronic payment handling services which an association member conducts, the certified association of electronic payment handling service providers must provide consultation and necessary advice to the customer who filed the application and investigate the circumstances concerning the complaint, as well as notify the association member of the content of the complaint and ask the member to promptly process the complaint.

②If a certified association of electronic payment handling service providers finds that it is necessary for resolving a complaint in relation to the application filed under the preceding paragraph, it may request the association member to provide a written or oral explanation or to submit materials.

③If a request referred to in the preceding paragraph is made by a certified association of electronic payment handling service providers, an association member must not refuse the request without legitimate grounds.

④A certified association of electronic payment handling service providers must fully inform its association members of an application referred to in paragraph (1), the circumstances concerning the complaint, and the outcome of its resolution.

①Having obtained information on actions performed by an electronic payment handling service provider that result in insufficient customer protection or any other information specified by Cabinet Office Order as necessary to protect the interests of customers of electronic payment handling services, an association member must report that information to the certified association of electronic payment handling service providers.

②If a certified association of electronic payment handling service providers receives a request from an association member to provide an information prescribed in the preceding paragraph that it holds, it must provide the association member with that information unless it has legitimate grounds not to do so.

①It is prohibited for an officer or employee of a certified association of electronic payment handling service providers, or a person that has held one of those positions (referred to as a "former or current officer or employee" in the following paragraph), to divulge or misappropriate any confidential information learned in the course of duty.

②A former or current officer or employee of a certified association of electronic payment handling service providers must not use any information learned in the course of duty other than for the purpose of providing the information for use in certified services (if the certified association of electronic payment handling service providers is a general incorporated association that obtained the certification referred to in Article 85-3-4 (Certification of Certified Association of Electronic Payment Handling Service Providers for Shinkin Banks) of the Shinkin Bank Act and the former or current officer or employee is a former or current officer or employee engaged in the services prescribed in Article 85-3-5 (Services of Certified Association of Electronic Payment Handling Service Providers for Shinkin Banks) of that Act that are conducted by the general incorporated association, including the provision of information for use in those services or in other services specified by Cabinet Order as being similar to those services).

In addition to the particulars set forth in the items of Article 11, paragraph (1) (Contents or Recorded Particulars in the Articles of Incorporation) of the Act on General Incorporated Associations and General Incorporated Foundations (Act No. 48 of 2006) and the provisions of the articles of incorporation prescribed in Article 52-60-25, item (ii), a certified association of electronic payment handling service providers must provide in its articles of incorporation that if an association member violates this Act, an order that is based on this Act, a disposition that is based on this Act or the order, or the rules referred to in Article 52-60-26, item (iii), the certified association of electronic payment handling service providers will order the suspension or restriction of the association member's rights provided for in the articles of incorporation, or expel the association member from the certified association of electronic payment handling service providers.

①The Prime Minister may, to the extent necessary for the enforcement of this Act, order a certified association of electronic payment handling service providers to make a report or submit materials that is to serve as a reference on the status of their business or property, or have relevant officials enter the office of the certified association of electronic payment handling service providers, have those officials ask questions about the status of their business or property, or have them inspect their books, documents, and any other articles.

②In the case referred to in the preceding paragraph, the relevant official must carry an identification card, and must present it if a person concerned requests them to do so.

③The authority under the provisions of paragraph (1) must not be construed as being granted for criminal investigation purposes.

①Upon finding that the operation of certified services needs to be improved, the Prime Minister may order a certified association of electronic payment handling service providers to take necessary measures to improve the operation, to the extent necessary for the enforcement of this Act.

②When business operations of a certified association of electronic payment handling service providers have violated this Act, an order that is based on this Act, or a disposition that is based on this Act or the order, the Prime Minister may revoke its certification or order the suspension of all or part of its services during a designated period of no longer than six months.

In response to a request by a certified association of electronic payment handling service providers, the Prime Minister may provide a certified association of electronic payment handling service providers with the information on the service providers that is specified by Cabinet Office Order as contributing to certified services, to the extent necessary to ensure that the certified association of electronic payment handling service providers properly performs certified services.

①If an electronic payment handling service provider falls under any of the following items, the service provider must file a notification to that effect with the Prime Minister without delay:

②If an electronic payment handling service provider discontinues all of the electronic payment handling services, the registration of the electronic payment handling service provider referred to in Article 52-60-3 ceases to be effective. In such a case, a person who has been the electronic payment handling service provider is deemed to be an electronic payment handling service provider for the purpose of completing the performance of obligations to be borne by the service provider in relation to the electronic payment handling services they conduct, and returning the customers' property managed by them in relation to the electronic payment handling services they conduct to customers.

③If an electronic payment handling service provider seeks to discontinue all or part of the electronic payment handling services, to transfer all or part of the electronic payment handling services, to implement a merger (limited to a merger in which the electronic payment handling service provider disappears as a result of the merger), to dissolve for reasons other than a merger or an order commencing bankruptcy proceedings, or to have another service provider succeed to all or part of the electronic payment handling services due to a company split, the service provider must give public notice to that effect at least thirty days before the relevant date and post a notice to that effect in a place easily seen by the public at all of its business offices, pursuant to the provisions of Cabinet Office Order.

④Having given public notice pursuant to the provisions of the preceding paragraph, an electronic payment handling service provider must immediately notify the Prime Minister to that effect.

⑤Having given public notice pursuant to the provisions of paragraph (3) (excluding cases in which an electronic payment handling service provider has given public notice on the succession of the relevant business through transfer of business, merger or company split, or for other reasons), the electronic payment handling service provider must promptly complete the performance of obligations to be borne by them in relation to the electronic payment handling services that they seek to discontinue, and promptly return the customers' property they manage in relation to the electronic payment handling services they conduct to customers.

⑥The provisions of Article 940, paragraph (1) (limited to the part related to item (i)) and paragraph (3) (Public Notice Period of Electronic Public Notice) of the Companies Act apply mutatis mutandis to the cases in which an electronic payment handling service provider (excluding a foreign electronic payment handling service provider) gives public notice under the provisions of paragraph (3) by electronic public notice. In such a case, any necessary technical replacement of terms is specified by Cabinet Order.

⑦The provisions of Article 940, paragraph (1) (limited to the part related to item (i)) and paragraph (3) (Public Notice Period of Electronic Public Notice), Article 941 (Electronic Public Notice Investigation), Article 946 (Obligation of Investigation), Article 947 (Cases Where an Electronic Public Notice Investigation Is Unable to Be Carried Out), Article 951, paragraph (2) (Keeping and Inspection of Financial Statements), Article 953 (Order for Improvement), and Article 955 (Statements in an Investigation Record Book) of the Companies Act apply mutatis mutandis to the cases in which an electronic payment handling service provider that is a foreign electronic payment handling service provider gives public notice under the provisions of paragraph (3) by electronic public notice. In such a case, any necessary technical replacement of terms is specified by Cabinet Order.

When the registration referred to in Article 52-60-3 for an electronic payment handling service provider has been revoked pursuant to provisions of Article 52-60-23, paragraph (1) or (3) (excluding the cases specified by Cabinet Office Order as being less likely to result in insufficient protection of customers of electronic payment handling services or to impair the sound and appropriate performance of electronic payment handling services), the person who has been the electronic payment handling service provider must promptly complete the performance of obligations to be borne by them in relation to the electronic payment handling services they conduct, and promptly return the customers' property they manage in relation to the electronic payment handling services to customers. In such a case, the person who has been the electronic payment handling service provider is deemed to be an electronic payment handling service provider for the purpose of completing the performance of those obligations and returning the property to customers.

A foreign electronic payment handling service provider that has not obtained the registration referred to in Article 52-60-3 must not solicit a person in Japan for the actions set forth in the items of Article 2, paragraph (17) or actions equivalent to those actions.

Cabinet Order prescribes technical replacements of terms for applying this Act to an electronic payment handling service provider that is a foreign corporation, and other necessary particulars for applying the provisions of this Act to the foreign corporation.