A seller or a service provider must not make a misrepresentation on matters related to withdrawal of an offer to enter into a sales contract or a service contract related to mail order sales or cancellation of the sales contract or the service contract (including matters on the provision of Article 15-3) or matters on circumstances that require customers to enter into the sales contract or the service contract in order to prevent withdrawal or cancellation of the offer to enter into the sales contract or the service contract.

①If a seller or a service provider has violated any of the provisions of Article 11, Article 12, or Article 12-3 (excluding paragraph (5)), Article 12-5, Article 12-6, Article 13, paragraph (1), or Article 13-2, or has engaged in any of the following conduct, and the competent minister finds that the conduct is likely to prejudice the fairness of a transaction connected with a mail order sale and the interests of the purchaser or the service recipient, the minister may instruct the seller or the service provider to take measures for correcting the violation or conduct, measures for protecting the interests of the purchaser or the service recipient, and any other necessary measures:

②If a contractor sending email advertising mail order sales has violated any of the provisions of Article 12-4, paragraph (1) or Article 12-3, paragraphs (2) through (4) as applied mutatis mutandis pursuant to Article 12-4, paragraph (2) or has engaged in any of the following conduct, and the competent minister finds that the conduct is likely to prejudice the fairness of a transaction connected with mail order sales and the interests of the purchaser or the service recipient, the minister may instruct the contractor sending email advertising mail order sales to take any necessary measures:

③Having given an instruction under the provisions of paragraph (1), the competent minister must issue a public announcement to that effect.

④Having given an instruction under the provisions of paragraph (2), the competent minister must issue a public announcement to that effect.

①If a seller or a service provider has violated any of the provisions of Article 11, 12, or 12-3 (excluding paragraph (5)), Article 12-5, Article 12-6, Article 13, paragraph (1), or Article 13-2, or has engaged in any of the conduct listed in the items of paragraph (1) of the preceding Article, and the competent minister finds that the conduct is likely to significantly prejudice the fairness of a transaction connected with a mail order sale and the interests of the purchaser or the service recipient or the seller or the service provider fails to follow the instructions under the provisions of that paragraph, the minister may order the seller or the service provider to suspend those of its business activities that are connected with mail order sales in whole or in part, during a specified period of no longer than two years. In this case, if the seller or the service provider is an individual, the minister may also prohibit the individual from becoming an officer in charge of business activities that are subject to the suspension at a corporation that engages in those business activities for a period equal to the period of that suspension.

②If the competent minister orders suspension of business pursuant to the provisions of the first sentence of the preceding paragraph, and the seller or service provider is an individual, and the specified associated corporation is found to conduct business activities equal to the scope of the business activities subject to the suspension, the minister may order the seller or the service provider to suspend the business activities conducted by the specified associated corporation for the period equal to the period of the suspension.

③If a contractor sending email advertising mail order sales has violated any of the provisions of Article 12-4, paragraph (1) or Article 12-3, paragraphs (2) through (4) as applied mutatis mutandis pursuant to Article 12-4, paragraph (2) or has engaged in any of the conduct listed in the items of paragraph (2) of the preceding Article, and the competent minister finds that the conduct is likely to significantly prejudice the fairness of a transaction connected with mail order sales and the interests of the purchaser or the service recipient, or if a contractor sending email advertising mail order sales fails to follow the instructions under the provisions of that paragraph, the minister may order the contractor sending email advertising mail order sales to suspend those of its business activities that are connected with email advertising mail order sales in whole or in part, during a specified period of no longer than one year.

④Having issued an order under the provisions of paragraph (1) or paragraph (2), the competent minister must issue a public announcement to that effect.

⑤Having issued an order under the provisions of paragraph (3), the competent minister must issue a public announcement to that effect.

①If the competent minister orders a seller or a service provider to suspend its business activities pursuant to the first sentence of paragraph (1) of the preceding Article, and a person that the relevant items among the following items prescribe for the category of the case stated in that item is a person specified by order of the competent ministry as one whose mail order sales should be restricted so as to ensure the effectiveness of the order in consideration the facts constituting the grounds for the order and the weight of the responsibility that the person had for those facts, the minister may prohibit the person from commencing new business activities that fall within the scope of the suspension (including becoming an officer in charge of the relevant business activities of a corporation that engages in the business activities) for a period equal to the period of that suspension:

②Where the competent minister prohibits business activities of an officer or employee pursuant to the provision of the preceding paragraph and the officer or employee falls under any of the following items, the minister may order the officer or employee to suspend the same business activities conducted by the person and provided for in each of the items for a period equal to the period of the prohibition.

③Having issued an order under the provisions of the preceding two paragraphs, the competent minister must issue a public announcement to that effect.

①If a seller that has advertised terms and conditions for selling goods or specified rights through mail order sales has received an offer to enter into a sales contract for those goods or specified rights or entered into a sales contract for those goods or specified rights, the person making the offer or the purchaser (simply referred to as the "purchaser" in the following paragraph) may withdraw the offer to enter into the sales contract or cancel the sales contract (hereinafter referred to as a "withdrawal of an offer or cancellation" of a contract in this Article) during the period up until eight days have passed since the date on which the purchaser is delivered the goods or is transferred the specified rights; provided, however, that this does not apply if the seller had indicated special provisions on withdrawal of an offer or cancellation of a contract in its advertisement (if the sales contract is an electronic consumer contract prescribed in Article 2, paragraph (1) of the Act on Special Provisions of the Civil Code for Electronic Consumer Contracts (Act No. 95 of 2001) or in any other cases specified by order of the competent ministry, the case where the seller had indicated special provisions in its advertisement and had also indicated those special provisions by a method other than an advertisement that is specified by order of the competent ministry).

②If a person withdraws an offer or cancels a contract, the purchaser bears the costs required for taking back or returning any goods already delivered or any specified rights already transferred under the sales contract.

①When a seller or a service provider conducts any of the acts listed in the following items at the time of receiving a specified offer, and a person who made the specified offer is given the mistaken impressions specified in the items as a result of the acts and manifested intention for the specified offer, the person may rescind the manifested intention.

②The provisions of Article 9-3, paragraphs (2) through (5) apply mutatis mutandis to the retraction: under the provisions of the preceding paragraph, of the manifested intention for a specified offer.

When a seller or a service provider seeks to conduct telemarketing sales, prior to solicitation, the seller or the service provider must tell the other party the name of the seller or the service provider and the name of the solicitor, the type of the goods, rights, or services, and the fact that the purpose of the telephone call is to solicit the person to enter into a sales contract or a service contract.