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Article 7Instructions

第七条(指示等)

If a seller or a service provider has violated any of the provisions of Article 3, Article 3-2, paragraph (2), Article 4, paragraph (1), Article 5, paragraph (1) or paragraph (2), or Article 6, or has engaged in any of the following conduct, and the competent minister finds that the conduct is likely to prejudice the fairness of a transaction connected with a door-to-door sale and the interests of the purchaser or the service recipient, the minister may instruct the seller or the service provider to take measures to correct the violation or conduct, measures to protect the interests of the purchaser or the service recipient, and any other necessary measures:

主務大臣は、販売業者又は役務提供事業者が第三条、第三条の二第二項、第四条第一項、第五条第一項若しくは第二項若しくは第六条の規定に違反し、又は次に掲げる行為をした場合において、訪問販売に係る取引の公正及び購入者又は役務の提供を受ける者の利益が害されるおそれがあると認めるときは、その販売業者又は役務提供事業者に対し、当該違反又は当該行為の是正のための措置、購入者又は役務の提供を受ける者の利益の保護を図るための措置その他の必要な措置をとるべきことを指示することができる。

refusing to perform or unjustifiably delaying the performance of all or part of the obligations under a sales contract or a service contract connected with a door-to-door sale or the obligations arising due to the cancellation of a sales contract or a service contract connected with a door-to-door sale;

訪問販売に係る売買契約若しくは役務提供契約に基づく債務又は訪問販売に係る売買契約若しくは役務提供契約の解除によつて生ずる債務の全部又は一部の履行を拒否し、又は不当に遅延させること。

intentionally failing to disclose any material information about a sales contract or a service contract that would affect the decision of the customer (excluding the matters listed in Article 6, paragraph (1), items (i) through (v)) in soliciting a person to enter into a sales contract or a service contract connected with a door-to-door sale;

訪問販売に係る売買契約又は役務提供契約の締結について勧誘をするに際し、当該売買契約又は当該役務提供契約に関する事項であつて、顧客の判断に影響を及ぼすこととなる重要なもの(第六条第一項第一号から第五号までに掲げるものを除く。)につき、故意に事実を告げないこと。

intentionally failing to disclose any material information about a sales contract or a service contract connected with a door-to-door sale that would affect the decision of the customer, the purchaser, or the service recipient in order to prevent the withdrawal of the offer to enter the sales contract or the service contract or the cancellation of the contract;

訪問販売に係る売買契約又は役務提供契約の申込みの撤回又は解除を妨げるため、当該売買契約又は当該役務提供契約に関する事項であつて、顧客又は購入者若しくは役務の提供を受ける者の判断に影響を及ぼすこととなる重要なものにつき、故意に事実を告げないこと。

soliciting a person, without reasonable grounds, to enter into a sales contract or a service contract connected with a door-to-door sale in which the amount of goods or the amount of benefits guaranteed by specified rights (limited to those stated in Article 2, paragraph (4), item (i)) of a quantity that significantly exceeds what is normally required in daily life or for a service whose frequency, period, or quantity significantly exceeds what is normally required in daily life, or any other conduct specified by order of the competent ministry as conduct that is found to be inappropriate in light of the customer's financial status; or

正当な理由がないのに訪問販売に係る売買契約又は役務提供契約であつて日常生活において通常必要とされる分量を著しく超える商品若しくは特定権利(第二条第四項第一号に掲げるものに限る。)の売買契約又は日常生活において通常必要とされる回数、期間若しくは分量を著しく超えて役務の提供を受ける役務提供契約の締結について勧誘することその他顧客の財産の状況に照らし不適当と認められる行為として主務省令で定めるもの

beyond what is stated in the preceding items, conduct in connection with a door-to-door sale that is specified by order of the competent ministry as being likely to prejudice the fairness of a transaction connected with a door-to-door sale and the interests of the purchaser or the service recipient.

前各号に掲げるもののほか、訪問販売に関する行為であつて、訪問販売に係る取引の公正及び購入者又は役務の提供を受ける者の利益を害するおそれがあるものとして主務省令で定めるもの

Having given an instruction under the provisions of the preceding paragraph, the competent minister must issue a public announcement to that effect.

主務大臣は、前項の規定による指示をしたときは、その旨を公表しなければならない。

Article 8Suspension of Business Activities of the Seller

第八条(販売業者等に対する業務の停止等)

If a seller or a service provider has violated any of the provisions of Article 3, Article 3-2, paragraph (2), Article 4, paragraph (1), Article 5, paragraph (1) or paragraph (2), or Article 6 or has engaged in any of the conduct listed in the items of paragraph (1) of the preceding Article, and the competent minister finds that the conduct is likely to significantly prejudice the fairness of a transaction connected with a door-to-door sale and the interests of the purchaser or the service recipient, or the seller or the service provider fails to follow the instructions under the provisions of that paragraph, the minister may order the seller or the service provider to suspend its business activities that are connected with door-to-door sales in whole or in part, during a specified period of no longer than two years. In this case, if the seller or the service provider is an individual, the competent may also prohibit the individual from becoming an officer (meaning a member in charge of the executive management of business operations, a director, an operating officer, a representative, a manager, and including a person that has controlling power over a corporation that is equal or superior to a member in charge of the executive management of business operations, a director, an operating officer, a representative, a manager, regardless of the name of the person's position, the consultant or adviser; the same applies hereinafter) in charge of the business activities that are subject to the suspension at a corporation (including an association or a foundation without legal personality that has designated a representative or a manager; hereinafter the same applies) that engages in those business activities, for a period equal to the period of that suspension.

主務大臣は、販売業者若しくは役務提供事業者が第三条、第三条の二第二項、第四条第一項、第五条第一項若しくは第二項若しくは第六条の規定に違反し若しくは前条第一項各号に掲げる行為をした場合において訪問販売に係る取引の公正及び購入者若しくは役務の提供を受ける者の利益が著しく害されるおそれがあると認めるとき、又は販売業者若しくは役務提供事業者が同項の規定による指示に従わないときは、その販売業者又は役務提供事業者に対し、二年以内の期間を限り、訪問販売に関する業務の全部又は一部を停止すべきことを命ずることができる。この場合において、主務大臣は、その販売業者又は役務提供事業者が個人である場合にあつては、その者に対して、当該停止を命ずる期間と同一の期間を定めて、当該停止を命ずる範囲の業務を営む法人(人格のない社団又は財団で代表者又は管理人の定めのあるものを含む。以下同じ。)の当該業務を担当する役員(業務を執行する社員、取締役、執行役、代表者、管理人又はこれらに準ずる者をいい、相談役、顧問その他いかなる名称を有する者であるかを問わず、法人に対し業務を執行する社員、取締役、執行役、代表者、管理人又はこれらに準ずる者と同等以上の支配力を有するものと認められる者を含む。以下同じ。)となることの禁止を併せて命ずることができる。

When the competent minister orders suspension of business pursuant to the provisions of the first sentence of the preceding paragraph, when the seller or the service provider is an individual, and when this specified associated corporation (meaning a corporation whose business management is substantially controlled by a seller or a service provider, an executive thereof, a person who supervises the business operations of business offices thereof, or other employees specified by Cabinet Order (hereinafter simply referred to as "employees") (including a person who was an officer or employee within one year before the date of the order; the same applies in paragraph (2) of the next Article, Article 15, paragraph (2), and Article 23-2, paragraph (2)) and other corporations specified by Cabinet Order; the same applies in this Chapter) is found to conduct business activities equal to the scope of the business activities subject to the suspension, the minister may order the seller or the service provider to suspend the business activities conducted by the specified associated corporation for the period equal to the period of the suspension.

主務大臣は、前項前段の規定により業務の停止を命ずる場合において、当該販売業者又は当該役務提供事業者が個人であり、かつ、その特定関係法人(販売業者若しくは役務提供事業者又はその役員若しくはその営業所の業務を統括する者その他の政令で定める使用人(以下単に「使用人」という。)(当該命令の日前一年以内において役員又は使用人であつた者を含む。次条第二項、第十五条の二第二項及び第二十三条の二第二項において同じ。)が事業経営を実質的に支配する法人その他の政令で定める法人をいう。以下この章において同じ。)において、当該停止を命ずる範囲の業務と同一の業務を行つていると認められるときは、当該販売業者又は当該役務提供事業者に対して、当該停止を命ずる期間と同一の期間を定めて、その特定関係法人で行つている当該同一の業務を停止すべきことを命ずることができる。

Having issued an order under the provisions of the preceding two paragraphs, the competent minister must issue a public announcement to that effect.

主務大臣は、前二項の規定による命令をしたときは、その旨を公表しなければならない。

Article 8-2Prohibition of Business of Officers

第八条の二(役員等に対する業務の禁止等)

If the competent minister orders a seller or a service provider to suspend its business activities pursuant to the first sentence of paragraph (1) of the preceding Article, and the person specified in accordance with the category of cases listed in the following items in the relevant items is a person specified by order of the competent ministry as one whose door-to-door sales should be restricted so as to ensure the effectiveness of the order in consideration of the facts constituting the grounds for the order and the weight of the responsibility that the person had for those facts, the minister may prohibit the person from commencing new business activities that fall within the scope of the suspension (including becoming an officer in charge of the relevant business activities of a corporation that engages in the business activities) for a period equal to the period of that suspension:

主務大臣は、販売業者又は役務提供事業者に対して前条第一項前段の規定により業務の停止を命ずる場合において、次の各号に掲げる場合の区分に応じ、当該各号に定める者が当該命令の理由となつた事実及び当該事実に関してその者が有していた責任の程度を考慮して当該命令の実効性を確保するためにその者による訪問販売に関する業務を制限することが相当と認められる者として主務省令で定める者に該当するときは、その者に対して、当該停止を命ずる期間と同一の期間を定めて、当該停止を命ずる範囲の業務を新たに開始すること(当該業務を営む法人の当該業務を担当する役員となることを含む。)の禁止を命ずることができる。

if the seller or the service provider is a corporation: its officer or a person who was its officer in one year before the date of the order, or its employee or a person who was its employee within one year before the date of the order; or

当該販売業者又は当該役務提供事業者が法人である場合 その役員及び当該命令の日前一年以内においてその役員であつた者並びにその使用人及び当該命令の日前一年以内においてその使用人であつた者

if the seller or the service provider is an individual: an employee or a person who was an employee within one year before the date of the order.

当該販売業者又は当該役務提供事業者が個人である場合 その使用人及び当該命令の日前一年以内においてその使用人であつた者

When the competent minister prohibits business activities of an officer or employee pursuant to the provisions of the preceding paragraph and the officer or employee falls under any of the following items, the minister may order the officer or employee to suspend the same business activities conducted by it and provided for in each of the items for a period equal to the period of the prohibition.

主務大臣は、前項の規定により業務の禁止を命ずる役員又は使用人が、次の各号に掲げる者に該当するときは、当該役員又は当該使用人に対して、当該禁止を命ずる期間と同一の期間を定めて、その行つている当該各号に規定する同一の業務を停止すべきことを命ずることができる。

a person who is found to be engaged in the same business as the business within the scope for which prohibition is ordered by the order at the specified associated corporation of a seller or a service provider who is found to have committed the act constituting the grounds for the order; or

当該命令の理由となつた行為をしたと認められる販売業者又は役務提供事業者の特定関係法人において、当該命令により禁止を命ずる範囲の業務と同一の業務を行つていると認められる者

a person who, as a seller or a service provider, is found to conduct the same business activities as the same scope of the business for which prohibition is ordered pursuant to the order.

自ら販売業者又は役務提供事業者として当該命令により禁止を命ずる範囲の業務と同一の業務を行つていると認められる者

Having issued an order under the provisions of the preceding two paragraphs, the competent minister must issue a public announcement to that effect.

主務大臣は、前二項の規定による命令をしたときは、その旨を公表しなければならない。

Article 9Withdrawal of an Offer to Enter into or Cancellation of a Door-to-Door Sales Contract

第九条(訪問販売における契約の申込みの撤回等)

If a seller or a service provider has received an offer to enter into a sales contract for goods or specified rights or an offer to enter into a service contract for services at a place other than an office or other location; if a seller or a service provider has received an offer to enter into a sales contract for goods or specified rights or an offer to enter into a service contract for services at an office or other location from a specified customer; if a seller or a service provider has entered into a sales contract for goods or specified rights or a service contract for services at a place other than an office or other location (excluding the case where the seller or the service provider received the offer at an office or other location and entered into the sales contract or the service contract at a place other than an office or other location); or if a seller or a service provider has entered into a sales contract for goods or specified rights or a service contract for services at an office or other location with a specified customer, the person who made the offer or the purchaser or the service recipient (hereinafter referred to as the "offerer or purchaser" in this Article through Article 9-3) may withdraw the offer to enter into a sales contract or a service contract or cancel the sales contract or the service contract (hereinafter referred to as the "withdrawal of an offer or cancellation" of a contract in this Article) in writing or through electronic or magnetic records (meaning records created in electronic form, magnetic form, or any other form not recognizable by human perception, which is used in information processing by computers; the same applies hereinafter); provided, however, that this does not apply once eight days have passed after the date on which the offerer or purchaser received the document referred to in Article 5, paragraph (1) or paragraph (2) (or after the date on which the offerer or purchaser received the document referred to in Article 4, paragraph (1), if the offerer or purchaser received the document under Article 4 at an earlier date than that on which the offerer or purchaser received the document referred to in Article 5) (if the offerer or purchaser did not withdraw the offer or cancel the contract before the end of that period because of having been under the misconception that information about the withdrawal of an offer or cancellation of the contract that the seller or the service provider had misrepresented to the offerer or purchaser, in violation of the provisions of Article 6, paragraph (1), was true, or because the offerer or purchaser was overwhelmed due to the seller's or the service provider's use of intimidation, in violation of the provisions of paragraph (3) of that Article, when eight days have passed after the date on which the offerer or purchaser received a document delivered to them by the seller or the service provider pursuant to the provisions of order of the competent ministry that contains a notice to the effect that the offerer or purchaser may withdraw the offer or cancel the sales contract or the service contract).

販売業者若しくは役務提供事業者が営業所等以外の場所において商品若しくは特定権利若しくは役務につき売買契約若しくは役務提供契約の申込みを受けた場合若しくは販売業者若しくは役務提供事業者が営業所等において特定顧客から商品若しくは特定権利若しくは役務につき売買契約若しくは役務提供契約の申込みを受けた場合におけるその申込みをした者又は販売業者若しくは役務提供事業者が営業所等以外の場所において商品若しくは特定権利若しくは役務につき売買契約若しくは役務提供契約を締結した場合(営業所等において申込みを受け、営業所等以外の場所において売買契約又は役務提供契約を締結した場合を除く。)若しくは販売業者若しくは役務提供事業者が営業所等において特定顧客と商品若しくは特定権利若しくは役務につき売買契約若しくは役務提供契約を締結した場合におけるその購入者若しくは役務の提供を受ける者(以下この条から第九条の三までにおいて「申込者等」という。)は、書面又は電磁的記録(電子的方式、磁気的方式その他人の知覚によつては認識することができない方式で作られる記録であつて、電子計算機による情報処理の用に供されるものをいう。以下同じ。)によりその売買契約若しくは役務提供契約の申込みの撤回又はその売買契約若しくは役務提供契約の解除(以下この条において「申込みの撤回等」という。)を行うことができる。ただし、申込者等が第五条第一項又は第二項の書面を受領した日(その日前に第四条第一項の書面を受領した場合にあつては、その書面を受領した日)から起算して八日を経過した場合(申込者等が、販売業者若しくは役務提供事業者が第六条第一項の規定に違反して申込みの撤回等に関する事項につき不実のことを告げる行為をしたことにより当該告げられた内容が事実であるとの誤認をし、又は販売業者若しくは役務提供事業者が同条第三項の規定に違反して威迫したことにより困惑し、これらによつて当該期間を経過するまでに申込みの撤回等を行わなかつた場合には、当該申込者等が、当該販売業者又は当該役務提供事業者が主務省令で定めるところにより当該売買契約又は当該役務提供契約の申込みの撤回等を行うことができる旨を記載して交付した書面を受領した日から起算して八日を経過した場合)においては、この限りでない。

The withdrawal of an offer or cancellation of a contract takes effect at the time the withdrawal or cancellation is stated in writing or through notification by electronic or magnetic records.

申込みの撤回等は、当該申込みの撤回等に係る書面又は電磁的記録による通知を発した時に、その効力を生ずる。

If a person withdraws an offer or cancels a contract, the seller or the service provider may not claim damages or demand the payment of any penalty in connection with the withdrawal of the offer or cancellation of the contract.

申込みの撤回等があつた場合においては、販売業者又は役務提供事業者は、その申込みの撤回等に伴う損害賠償又は違約金の支払を請求することができない。

If a person withdraws an offer or cancels a contract, the seller bears the costs required for taking back or returning any goods already delivered or any rights already transferred under the sales contract.

申込みの撤回等があつた場合において、その売買契約に係る商品の引渡し又は権利の移転が既にされているときは、その引取り又は返還に要する費用は、販売業者の負担とする。

If a person withdraws an offer or cancels a sales contract for goods or specified rights or a service contract, the seller or the service provider may not demand that the offerer or purchaser pay money equal to any benefit gained through the use of the goods or through the exercise of the rights, nor may the seller or the service provider demand that the offerer or purchaser pay consideration or any other money for services under the service contract, even if the goods delivered based on the sales contract have already been used or the rights have already been exercised, or even if services have already been provided based on the service contract.

販売業者又は役務提供事業者は、商品若しくは特定権利の売買契約又は役務提供契約につき申込みの撤回等があつた場合には、既に当該売買契約に基づき引き渡された商品が使用され若しくは当該権利が行使され又は当該役務提供契約に基づき役務が提供されたときにおいても、申込者等に対し、当該商品の使用により得られた利益若しくは当該権利の行使により得られた利益に相当する金銭又は当該役務提供契約に係る役務の対価その他の金銭の支払を請求することができない。

If a person withdraws an offer or cancels a service contract, the service provider must promptly return any money the service provider has received in association with the service contract to the offerer or purchaser.

役務提供事業者は、役務提供契約につき申込みの撤回等があつた場合において、当該役務提供契約に関連して金銭を受領しているときは、申込者等に対し、速やかに、これを返還しなければならない。

If the offerer or purchaser under a service contract or a sales contract for specified rights has withdrawn the offer to enter or canceled the service contract or the sales contract, and the existing state of the offerer or purchaser's land, building, or any other structure was changed in line with services that were to be provided in connection with the service contract or the specified rights, the offerer or purchaser may demand that the service provider or the seller of the specified rights take the necessary measures to restore it to its original state at no charge.

役務提供契約又は特定権利の売買契約の申込者等は、その役務提供契約又は売買契約につき申込みの撤回等を行つた場合において、当該役務提供契約又は当該特定権利に係る役務の提供に伴い申込者等の土地又は建物その他の工作物の現状が変更されたときは、当該役務提供事業者又は当該特定権利の販売業者に対し、その原状回復に必要な措置を無償で講ずることを請求することができる。

Any special provisions of a contract that run counter to the provisions of the preceding paragraphs and that are disadvantageous to the offerer or purchaser are invalid.

前各項の規定に反する特約で申込者等に不利なものは、無効とする。

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