A seller or a service provider must not solicit a person to enter into a sales contract or a service contract connected with a telemarketing sale if that person has indicated an unwillingness to enter into the sales contract or a service contract.

①When a seller or a service provider receives an offer to enter into a sales contract for goods or specified rights or an offer to enter into a service contract for services from a telemarketing target by postal mail or a similar means as a result of an act of telemarketing, the seller or the service provider must deliver a document giving the details of the offer to the person who made the offer with respect to the following information without delay, pursuant to the provisions of order of the competent ministry; provided, however, that this does not apply if the seller or the service provider has entered into the sales contract or the service contract upon receiving the offer for them:

②In place of the delivery in writing under the provisions of the preceding paragraph, a seller or a service provider may provide the information that should be described in the documents by an electronic or magnetic means, after gaining the consent of the person who made the offer, pursuant to Cabinet Order. In this case, the seller or the service provider is deemed to have delivered the documents.

③Regarding the provision of information that should be described in documents as specified in the first sentence of the previous paragraph through electronic or magnetic means (excluding means specified by order of the competent ministry), the information is deemed to have reached the person who made the offer when it is recorded in a file stored on the computer used by the person who made the offer.

①Except as prescribed in the following paragraph, if a seller or a service provider falls under one of the following items, the seller or the service provider must deliver a document to the purchaser or the service recipient that clarifies the details of the sales contract or the service contract with respect to the matters listed in the items of paragraph (1) of the preceding Article (with respect to the information referred to in item (v) of that Article, limited to information about the cancellation of the sales contract or the service contract) without delay, pursuant to the provisions of order of the competent ministry:

②If a seller or a service provider falls under item (ii) of the preceding paragraph and, upon entering into a sales contract or a service contract, the seller or the service provider delivers the goods, transfers the specified rights, or provides the services and receives the total amount of the charges for the goods or specified rights or the consideration for the services, pursuant to the provisions of order of the competent ministry, the seller or the service provider must immediately deliver to the purchaser or the service recipient a document giving the information referred to in paragraph (1), items (i) and (ii) of the preceding Article, the portion of the information referred to in item (v) of the paragraph of the Article that is about canceling the sales contract or the service contract, and any information specified by order of the competent ministry.

③The provisions of paragraph (2) and paragraph (3) of the preceding Article apply mutatis mutandis to the delivery in writing under the provisions of the preceding two paragraphs. In this case, the phrase "the person who made the offer" in paragraph (2) and paragraph (3) of the Article is deemed to be replaced with "the purchaser or the service recipient".

①If a seller or a service provider engages in telemarketing sales in which the seller or the service provider receives charges for goods or rights or the consideration for services in whole or in part prior to the delivery of goods, the transfer of rights, or providing services from a person who has offered a sales contract for goods or specified rights or who has offered a service contract for services, when the seller or the service provider has received an offer to enter into a sales contract for goods or rights or a service contract for services by postal mail or a similar means and has received the charges for the goods or rights or the consideration for the services in whole or in part, the seller or the service provider must notify the person who made the offer in writing of the acceptance or non-acceptance of the offer (if the seller or the service provider has notified the person who made the offer of the acceptance or non-acceptance of the offer before receiving the charges or consideration, the seller or the service provider must send the person a notice to that effect) and of any other information specified by order of the competent ministry without delay, pursuant to the provisions of order of the competent ministry; provided, however, that this does not apply if the seller or the service provider has sent the goods, transferred the rights, or provided the services without delay after receiving the charges for the goods or rights or the consideration for the services in whole or in part.

②In place of the notification in writing under the provisions of the preceding paragraph, a seller or a service provider may provide the information that should be described in the documents by an electronic or magnetic means, after gaining the consent of the person who made the offer, pursuant to Cabinet Order. In this case, the seller or the service provider is deemed to have made the notification in writing.

①A seller or a service provider must not misrepresent the following information, either in soliciting a person to enter into a sales contract or a service contract connected with a telemarketing sale, or in order to prevent the withdrawal of an offer to enter into a sales contract or a service contract connected with a telemarketing sale or the cancellation of the contract:

②A seller or a service provider must not intentionally fail to disclose facts with respect to the matters listed in items (i) through (v) of the preceding paragraph in soliciting a person to enter into a sales contract or a service contract connected with a telemarketing sale.

③A seller or a service provider must not use intimidation to overwhelm a person, either in order to have the person enter into a sales contract or a service contract connected with a telemarketing sale, or to prevent the person from withdrawing an offer to enter into a sales contract or a service contract connected with a telemarketing sale or from canceling the contract.

On finding that it is necessary to do so in order to determine whether a seller or a service provider has misrepresented the information prescribed in paragraph (1), item (i) of the preceding Article, the competent minister may ask the seller or the service provider to submit materials showing reasonable grounds to support the information conveyed to the other party, within a specified period. In this case, if the seller or the service provider fails to submit those materials, with regard to the application of the provisions of paragraph (1) of the following Article and Article 23, paragraph (1), thethe seller or the service provider is deemed to have misrepresented the information prescribed in that item.

①If a seller or a service provider has violated any of the provisions of Article 16, Article 17, Article 18, paragraph (1), Article 19, paragraph (1) or paragraph (2), Article 20, paragraph (1), or Article 21 or has engaged in any of the following conduct, and the competent minister finds that the conduct is likely to prejudice the fairness of a transaction connected with a telemarketing sale and the interests of the purchaser or the service recipient, the minister may instruct the seller or the service provider to take measures for correcting the violation or conduct, measures for protecting the interests of the purchaser or the service recipient, and any other necessary measures:

②Having given an instruction under the provisions of the preceding paragraph, the competent minister must issue a public announcement to that effect.