Article 24Withdrawal or Cancellation of an Offer of a Contract in Telemarketing Sales
第二十四条（電話勧誘販売における契約の申込みの撤回等）
If a seller or a service provider has received an offer to enter into a sales contract for goods or specified rights or an offer to enter into a service contract for services from a telemarketing target by postal mail or a similar means as the result of an act of telemarketing, or when a seller or a service provider enters into a sales contract for goods or specified rights or a service contract for services with a telemarketing target by postal mail or a similar means as a result of an act of telemarketing, the person who made the offer or the purchaser or the service recipient (hereinafter referred to as the "offerer or purchaser" in this Article through Article 24-3) may withdraw the offer to enter into the sales contract or the service contract or cancel the sales contract or the service contract (hereinafter referred to as "withdrawal of an offer or cancellation" of a contract in this Article) in writing or by using electronic or magnetic records; provided, however, that this does not apply once eight days have passed after the date on which the offerer or purchaser received the document referred to in Article 19, paragraph (1) or paragraph (2) (or after the date on which the offerer or purchaser received the document referred to in Article 18, paragraph (1), if the offerer or purchaser received the document under Article 18 at an earlier date than that on which the offerer or purchaser received the document referred to in Article 19, paragraph (1) or paragraph (2)) (if the offerer or purchaser did not withdraw the offer or cancel the contract by that time limit because the offerer or purchaser was under the misconception that information about the withdrawal of an offer or cancellation of a contract that the seller or the service provider had misrepresented to the offerer or purchaser, in violation of the provisions of Article 21, paragraph (1), was true, or because the offerer or purchaser was overwhelmed due to the seller's or service provider's use of intimidation, in violation of the provisions of paragraph (3) of that Article, when eight days have passed after the date on which the offerer or purchaser received a document delivered to them by the seller or the service provider pursuant to the provisions of order of the competent ministry that contains a notice to the effect that the offerer or purchaser may withdraw the offer or cancel the sales contract or the service contract).
販売業者若しくは役務提供事業者が電話勧誘行為により電話勧誘顧客から商品若しくは特定権利若しくは役務につき当該売買契約若しくは当該役務提供契約の申込みを郵便等により受けた場合におけるその申込みをした者又は販売業者若しくは役務提供事業者が電話勧誘行為により電話勧誘顧客と商品若しくは特定権利若しくは役務につき当該売買契約若しくは当該役務提供契約を郵便等により締結した場合におけるその購入者若しくは役務の提供を受ける者（以下この条から第二十四条の三までにおいて「申込者等」という。）は、書面又は電磁的記録によりその売買契約若しくは役務提供契約の申込みの撤回又はその売買契約若しくは役務提供契約の解除（以下この条において「申込みの撤回等」という。）を行うことができる。ただし、申込者等が第十九条第一項又は第二項の書面を受領した日（その日前に第十八条第一項の書面を受領した場合にあつては、その書面を受領した日）から起算して八日を経過した場合（申込者等が、販売業者若しくは役務提供事業者が第二十一条第一項の規定に違反して申込みの撤回等に関する事項につき不実のことを告げる行為をしたことにより当該告げられた内容が事実であるとの誤認をし、又は販売業者若しくは役務提供事業者が同条第三項の規定に違反して威迫したことにより困惑し、これらによつて当該期間を経過するまでに申込みの撤回等を行わなかつた場合には、当該申込者等が、当該販売業者又は当該役務提供事業者が主務省令で定めるところにより当該売買契約又は当該役務提供契約の申込みの撤回等を行うことができる旨を記載して交付した書面を受領した日から起算して八日を経過した場合）においては、この限りでない。
A withdrawal of an offer or cancellation of a contract takes effect at the time the withdrawal of the offer or cancellation of the contract is stated in writing or through notification of electronic or magnetic records.
If a person withdraws an offer or cancels a contract, the seller or the service provider may not claim damages nor demand the payment of any penalty in connection with the withdrawal of the offer or cancellation of the contract.
If a person withdraws an offer or cancels a contract, the seller bears the costs required for taking back or returning any goods already delivered or any rights already transferred under the sales contract.
申込みの撤回等があつた場合において、その売買契約に係る商品の引渡し又は権利の移転が既にされているときは、その引取り又は返還に要する費用は、販売業者の負担とする。
If a person withdraws an offer or cancels a sales contract for goods or specified rights or a service contract, the seller or the service provider may not demand that the offerer or purchaser pay money equal to any benefit gained through the use of the goods or through the exercise of the rights, nor may the seller or the service provider demand that the offerer or purchaser pay consideration or any other money for services under the service contract, even if the goods delivered based on the sales contract have already been used or the rights have already been exercised, or even if services have already been provided based on the service contract.
If a person withdraws an offer or cancels a service contract, the service provider must promptly return any money the service provider has received in association with the service contract to the offerer or purchaser.
If the offerer or purchaser to a service contract or a sales contract for specified rights has withdrawn the offer or canceled the service contract or sales contract, and the existing state of the offerer or purchaser's land, building, or any other structure was changed in line with services that were to be provided in connection with the service contract or the specified rights, the offerer or purchaser may demand that the service provider or the seller of the specified rights take the necessary measures to restore it to its original state at no charge.
Any special provisions of a contract that run counter to the provisions of the preceding paragraphs and that are disadvantageous to the offerer or purchaser are invalid.