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Article 21Prohibited Conduct

第二十一条(禁止行為)

A seller or a service provider must not misrepresent the following information, either in soliciting a person to enter into a sales contract or a service contract connected with a telemarketing sale, or in order to prevent the withdrawal of an offer to enter into a sales contract or a service contract connected with a telemarketing sale or the cancellation of the contract:

販売業者又は役務提供事業者は、電話勧誘販売に係る売買契約若しくは役務提供契約の締結について勧誘をするに際し、又は電話勧誘販売に係る売買契約若しくは役務提供契約の申込みの撤回若しくは解除を妨げるため、次の事項につき、不実のことを告げる行為をしてはならない。

the type of goods and their performance or quality, the type of rights or services, the details thereof, and other similar information specified by order of the competent ministry;

商品の種類及びその性能若しくは品質又は権利若しくは役務の種類及びこれらの内容その他これらに類するものとして主務省令で定める事項

the sales price of the goods or rights, or the consideration for the services;

商品若しくは権利の販売価格又は役務の対価

the timing or method of payment of the charges for the goods or rights or the consideration for the services;

商品若しくは権利の代金又は役務の対価の支払の時期及び方法

the timing of the delivery of the goods, the timing of the transfer of the rights, or the timing of the provision of the services;

商品の引渡時期若しくは権利の移転時期又は役務の提供時期

information about withdrawing the offer to enter into the sales contract or the service contract or about canceling the sales contract or the service contract (including information under the provisions of Article 24, paragraphs (1) through (7) (when the provisions of Article 26, paragraph (2), (4), or (5) apply, this includes information under the provisions of the paragraphs));

当該売買契約若しくは当該役務提供契約の申込みの撤回又は当該売買契約若しくは当該役務提供契約の解除に関する事項(第二十四条第一項から第七項までの規定に関する事項(第二十六条第二項、第四項又は第五項の規定の適用がある場合にあつては、当該各項の規定に関する事項を含む。)を含む。)

information about any circumstances that make it necessary for the telemarketing target to enter into the sales contract or the service contract; or

電話勧誘顧客が当該売買契約又は当該役務提供契約の締結を必要とする事情に関する事項

beyond what is stated in the preceding items, any material information about the sales contract or the service contract that would affect the decision of the telemarketing target, the purchaser, or the service recipient.

前各号に掲げるもののほか、当該売買契約又は当該役務提供契約に関する事項であつて、電話勧誘顧客又は購入者若しくは役務の提供を受ける者の判断に影響を及ぼすこととなる重要なもの

A seller or a service provider must not intentionally fail to disclose facts with respect to the matters listed in items (i) through (v) of the preceding paragraph in soliciting a person to enter into a sales contract or a service contract connected with a telemarketing sale.

販売業者又は役務提供事業者は、電話勧誘販売に係る売買契約又は役務提供契約の締結について勧誘をするに際し、前項第一号から第五号までに掲げる事項につき、故意に事実を告げない行為をしてはならない。

A seller or a service provider must not use intimidation to overwhelm a person, either in order to have the person enter into a sales contract or a service contract connected with a telemarketing sale, or to prevent the person from withdrawing an offer to enter into a sales contract or a service contract connected with a telemarketing sale or from canceling the contract.

販売業者又は役務提供事業者は、電話勧誘販売に係る売買契約若しくは役務提供契約を締結させ、又は電話勧誘販売に係る売買契約若しくは役務提供契約の申込みの撤回若しくは解除を妨げるため、人を威迫して困惑させてはならない。

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