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Article 35-3-20Measures Concerning Business Operations

第三十五条の三の二十(業務の運営に関する措置)

An individual credit purchase intermediary, pursuant to the provisions of Order of the Ministry of Economy, Trade and Industry and Cabinet Office Order, must take the necessary measures to properly handle information about purchasers and service recipients that it acquires in the course of its services in the intermediation of individual credit purchases, to ensure the proper performance of its services in the intermediation of individual credit purchases if it entrusts those services to a third party, to properly perform its services in light of the knowledge, experience, and financial condition of the purchaser or service recipient and the purpose for which the contract providing the receipt of monies subject to the intermediation of individual credit purchases is concluded, and to appropriately and promptly process complaints from purchasers and service recipients, in order to protect the interests of purchasers and service recipients.

個別信用購入あつせん業者は、購入者又は役務の提供を受ける者の利益の保護を図るため、経済産業省令・内閣府令で定めるところにより、その個別信用購入あつせんの業務に関して取得した購入者又は役務の提供を受ける者に関する情報の適正な取扱い、その個別信用購入あつせんの業務を第三者に委託する場合における当該業務の適確な遂行、その購入者又は役務の提供を受ける者の知識、経験、財産の状況及び個別信用購入あつせん関係受領契約を締結する目的に照らして適切な業務の実施並びにその購入者又は役務の提供を受ける者からの苦情の適切かつ迅速な処理のために必要な措置を講じなければならない。

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