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Article 22Instructions

第二十二条(指示等)

If a seller or a service provider has violated any of the provisions of Article 16, Article 17, Article 18, paragraph (1), Article 19, paragraph (1) or paragraph (2), Article 20, paragraph (1), or Article 21 or has engaged in any of the following conduct, and the competent minister finds that the conduct is likely to prejudice the fairness of a transaction connected with a telemarketing sale and the interests of the purchaser or the service recipient, the minister may instruct the seller or the service provider to take measures for correcting the violation or conduct, measures for protecting the interests of the purchaser or the service recipient, and any other necessary measures:

主務大臣は、販売業者又は役務提供事業者が第十六条、第十七条、第十八条第一項、第十九条第一項若しくは第二項、第二十条第一項若しくは第二十一条の規定に違反し、又は次に掲げる行為をした場合において、電話勧誘販売に係る取引の公正及び購入者又は役務の提供を受ける者の利益が害されるおそれがあると認めるときは、その販売業者又は役務提供事業者に対し、当該違反又は当該行為の是正のための措置、購入者又は役務の提供を受ける者の利益の保護を図るための措置その他の必要な措置をとるべきことを指示することができる。

refusing to perform or unjustifiably delaying the performance of the obligations under a sales contract or a service contract connected with a telemarketing sale or the obligations that occur through the cancellation of a sales contract or a service contract connected with a telemarketing sale in whole or in part;

電話勧誘販売に係る売買契約若しくは役務提供契約に基づく債務又は電話勧誘販売に係る売買契約若しくは役務提供契約の解除によつて生ずる債務の全部又は一部の履行を拒否し、又は不当に遅延させること。

intentionally failing to disclose any material information about a sales contract or a service contract that would affect the decision of a telemarketing target (excluding the matters listed in Article 21, paragraph (1), items (i) through (v)) in soliciting a person to enter into the sales contract or the service contract connected with the telemarketing sale;

電話勧誘販売に係る売買契約又は役務提供契約の締結について勧誘をするに際し、当該売買契約又は当該役務提供契約に関する事項であつて、電話勧誘顧客の判断に影響を及ぼすこととなる重要なもの(第二十一条第一項第一号から第五号までに掲げるものを除く。)につき、故意に事実を告げないこと。

intentionally failing to disclose any material information about a sales contract or a service contract connected with a telemarketing sale that would affect the decision of the telemarketing target, the purchaser, or the service recipient, in order to prevent the withdrawal of an offer to enter into the sales contract or the service contract or the cancellation of the contract;

電話勧誘販売に係る売買契約又は役務提供契約の申込みの撤回又は解除を妨げるため、当該売買契約又は当該役務提供契約に関する事項であつて、電話勧誘顧客又は購入者若しくは役務の提供を受ける者の判断に影響を及ぼすこととなる重要なものにつき、故意に事実を告げないこと。

without reasonable grounds, a person's entry into a sales contract or a service contract connected with a telemarketing sale for goods or specified rights (limited to those stated in Article 2, paragraph (4), item (i)) of a quantity that significantly exceeds what is normally required in daily life or for a service whose frequency, period, or quantity significantly exceeds what is normally required in daily life, or any other conduct specified by order of the competent ministry as conduct that is found to be inappropriate in light of the telemarketing target's financial status; or

正当な理由がないのに電話勧誘販売に係る売買契約又は役務提供契約であつて日常生活において通常必要とされる分量を著しく超える商品若しくは特定権利(第二条第四項第一号に掲げるものに限る。)の売買契約又は日常生活において通常必要とされる回数、期間若しくは分量を著しく超えて役務の提供を受ける役務提供契約の締結について勧誘することその他電話勧誘顧客の財産の状況に照らし不適当と認められる行為として主務省令で定めるもの

beyond what is stated in the preceding items, conduct in connection with a telemarketing sale that is specified by order of the competent ministry as being likely to prejudice the fairness of a transaction connected with a telemarketing sale and the interests of the purchaser or the service recipient.

前各号に掲げるもののほか、電話勧誘販売に関する行為であつて、電話勧誘販売に係る取引の公正及び購入者又は役務の提供を受ける者の利益を害するおそれがあるものとして主務省令で定めるもの

Having given an instruction under the provisions of the preceding paragraph, the competent minister must issue a public announcement to that effect.

主務大臣は、前項の規定による指示をしたときは、その旨を公表しなければならない。

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