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Article 52-75Suspension of Court Proceedings

第五十二条の七十五(訴訟手続の中止)

If litigation is pending for a dispute related to banking services, etc. between the parties to a dispute related to banking services, etc., and if any of the following grounds exist and the parties to the dispute related to banking services, etc. file a joint petition, the court in charge of the case may decide to suspend the court proceedings during a designated period of no longer than four months:

銀行業務等関連紛争について当該銀行業務等関連紛争の当事者間に訴訟が係属する場合において、次の各号のいずれかに掲げる事由があり、かつ、当該銀行業務等関連紛争の当事者の共同の申立てがあるときは、受訴裁判所は、四月以内の期間を定めて訴訟手続を中止する旨の決定をすることができる。

dispute resolution procedures have been implemented for the dispute related to banking services, etc. between the parties to the dispute related to banking services, etc.; and

当該銀行業務等関連紛争について、当該銀行業務等関連紛争の当事者間において紛争解決手続が実施されていること。

in addition to the case referred to in the preceding item, the parties to the dispute related to banking services, etc. has reached an agreement to resolve the dispute related to banking services, etc. through dispute resolution procedures.

前号の場合のほか、当該銀行業務等関連紛争の当事者間に紛争解決手続によつて当該銀行業務等関連紛争の解決を図る旨の合意があること。

The court in charge of the case may revoke the decision referred to in the preceding paragraph at any time.

受訴裁判所は、いつでも前項の決定を取り消すことができる。

An objection may not be filed against a decision to dismiss the petition referred to in paragraph (1) or a decision to revoke the decision referred to in paragraph (1).

第一項の申立てを却下する決定及び前項の規定により第一項の決定を取り消す決定に対しては、不服を申し立てることができない。

Article 52-76Public Inspection of Register of Member Banking Service Providers

第五十二条の七十六(加入銀行業関係業者の名簿の縦覧)

A designated dispute resolution organization must make the register of the member banking service providers available for public inspection.

指定紛争解決機関は、加入銀行業関係業者の名簿を公衆の縦覧に供しなければならない。

Article 52-77Restriction on Use of Names

第五十二条の七十七(名称の使用制限)

A person that is not a designated dispute resolution organization (excluding a person that has obtained a designation under the provisions of or any other person specified by Cabinet Order as being similar to the person) must not use a word in its name or trade name which is likely to be mistaken for a designated dispute resolution organization.

指定紛争解決機関でない者(の規定による指定を受けた者その他これに類する者として政令で定めるものを除く。)は、その名称又は商号中に、指定紛争解決機関と誤認されるおそれのある文字を使用してはならない。

Section 3 Supervision

第三節 監督

Article 52-78Notification of Changes

第五十二条の七十八(変更の届出)

If there is a change to a particular set forth in of Article 52-63, paragraph (1), items (ii) through (iv), a designated dispute resolution organization must file a notification to that effect with the Prime Minister.

指定紛争解決機関は、第五十二条の六十三第一項第二号から第四号までに掲げる事項に変更があつたときは、その旨を内閣総理大臣に届け出なければならない。

When the Prime Minister receives a notification on a change in the trade name or name of a designated dispute resolution organization or in the location of its principal business office or office, the Prime Minister must issue public notice of that fact in the Official Gazette.

内閣総理大臣は、前項の規定により指定紛争解決機関の商号若しくは名称又は主たる営業所若しくは事務所の所在地の変更の届出があつたときは、その旨を官報で告示しなければならない。

Article 52-79Notification of Conclusion of Basic Contract for the Implementation of Dispute Resolution Procedures

第五十二条の七十九(手続実施基本契約の締結等の届出)

If a designated dispute resolution organization falls under any of the following items, it must file a notification to that effect with the Prime Minister, pursuant to the provisions of Cabinet Office Order:

指定紛争解決機関は、次の各号のいずれかに該当するときは、内閣府令で定めるところにより、その旨を内閣総理大臣に届け出なければならない。

it concludes a basic contract for the implementation of dispute resolution procedures with a banking service provider, or terminates the basic contract for the implementation of dispute resolution procedures; or

銀行業関係業者と手続実施基本契約を締結したとき、又は当該手続実施基本契約を終了したとき。

other cases specified by Cabinet Office Order.

その他内閣府令で定めるとき。

Article 52-80Submission of Business Reports

第五十二条の八十(業務に関する報告書の提出)

Each business year, a designated dispute resolution organization must prepare a report on dispute resolution services in the relevant business year and submit it to the Prime Minister.

指定紛争解決機関は、事業年度ごとに、当該事業年度に係る紛争解決等業務に関する報告書を作成し、内閣総理大臣に提出しなければならない。

The particulars to be stated in the report referred to the preceding paragraph, the submission date, and other necessary particulars are specified by Cabinet Office Order.

前項の報告書に関する記載事項、提出期日その他必要な事項は、内閣府令で定める。

Article 52-81Collection of Reports and On-Site Inspection

第五十二条の八十一(報告徴収及び立入検査)

If the Prime Minister finds it to be necessary for the fair and appropriate performance of the dispute resolution services, the Prime Minister may order a designated dispute resolution organization to make a report or submit materials on its services, or may have relevant officials enter the business office, office, or other facilities of the designated dispute resolution organization, have those officials ask questions about the status of business of the designated dispute resolution organization, and have them inspect its books, documents, and any other articles.

内閣総理大臣は、紛争解決等業務の公正かつ的確な遂行のため必要があると認めるときは、指定紛争解決機関に対し、その業務に関し報告若しくは資料の提出を命じ、又は当該職員に、指定紛争解決機関の営業所若しくは事務所その他の施設に立ち入らせ、当該指定紛争解決機関の業務の状況に関し質問させ、若しくは帳簿書類その他の物件を検査させることができる。

If the Prime Minister finds it to be particularly necessary for the fair and appropriate performance of dispute resolution services, the Prime Minister may, to the extent necessary, order the member banking service provider of a designated dispute resolution organization or a person that the designated dispute resolution organization has entrusted with its operations to make a report or submit materials that are to serve as a reference for the operations of the designated dispute resolution organization, and may have relevant officials enter the business office, office, or other facilities of those persons, have those officials ask questions about the status of business of the designated dispute resolution organization, and have them inspect books, documents, and any other articles of these persons.

内閣総理大臣は、紛争解決等業務の公正かつ的確な遂行のため特に必要があると認めるときは、その必要の限度において、指定紛争解決機関の加入銀行業関係業者若しくは当該指定紛争解決機関から業務の委託を受けた者に対し、当該指定紛争解決機関の業務に関し参考となるべき報告若しくは資料の提出を命じ、又は当該職員に、これらの者の営業所若しくは事務所その他の施設に立ち入らせ、当該指定紛争解決機関の業務の状況に関し質問させ、若しくはこれらの者の帳簿書類その他の物件を検査させることができる。

An official that conducts an on-site inspection pursuant to the provisions of the preceding two paragraphs must carry an identification card, and must present it if a person concerned requests them to do so.

前二項の規定により立入検査をする職員は、その身分を示す証明書を携帯し、関係者の請求があつたときは、これを提示しなければならない。

The authority for an on-site inspection under paragraph (1) or (2) must not be construed as being granted for criminal investigation purposes.

第一項及び第二項の規定による立入検査の権限は、犯罪捜査のために認められたものと解してはならない。

Article 52-82Business Improvement Order

第五十二条の八十二(業務改善命令)

If the Prime Minister finds it to be necessary for ensuring fair and appropriate performance of dispute resolution services concerning operation of dispute resolution services by a designated dispute resolution organization, the Prime Minister may, to the extent necessary, order the designated dispute resolution organization to take necessary measures to improve its operations.

内閣総理大臣は、指定紛争解決機関の紛争解決等業務の運営に関し、紛争解決等業務の公正かつ的確な遂行を確保するため必要があると認めるときは、その必要の限度において、当該指定紛争解決機関に対して、その業務の運営の改善に必要な措置を命ずることができる。

If a designated dispute resolution organization falls under any of the following items, the Prime Minister must consult with the Minister of Justice in advance when seeking to issue an order under the provisions of the preceding paragraph:

内閣総理大臣は、指定紛争解決機関が次の各号のいずれかに該当する場合において、前項の規定による命令をしようとするときは、あらかじめ、法務大臣に協議しなければならない。

it no longer satisfies the requirements set forth in Article 52-62, paragraph (1), items (v) through (vii) (limited to the part related to the operation of dispute resolution procedures; for the requirement set forth in item (vii) of that paragraph, limited to the requirement that is related to the criteria set forth in the items of Article 52-67, paragraph (4) and the items of paragraph (5) of that Article; hereinafter the same applies in this item) or it is found likely that the organization will come to no longer satisfy the requirements set forth in Article 52-62, paragraph (1), items (v) through (vii); or

第五十二条の六十二第一項第五号から第七号までに掲げる要件(紛争解決手続の業務に係る部分に限り、に掲げる要件にあつては、第五十二条の六十七第四項各号及び第五項各号に掲げる基準に係るものに限る。以下この号において同じ。)に該当しないこととなつた場合又は第五十二条の六十二第一項第五号から第七号までに掲げる要件に該当しないこととなるおそれがあると認められる場合

it violates the provisions of Article 52-65, Article 52-66, Article 52-69, or Article 52-73 (limited to cases in which the act of violation is related to the operation of dispute resolution procedures).

第五十二条の六十五、第五十二条の六十六、第五十二条の六十九又は第五十二条の七十三の規定に違反した場合(その違反行為が紛争解決手続の業務に係るものである場合に限る。)

Article 52-83Suspension or Discontinuation of Dispute Resolution Services

第五十二条の八十三(紛争解決等業務の休廃止)

A designated dispute resolution organization must obtain the authorization by the Prime Minister when it seeks to suspend (excluding suspension due to the reasons prescribed in the following paragraph) or discontinue all or part of its dispute resolution services.

指定紛争解決機関は、紛争解決等業務の全部若しくは一部の休止(次項に規定する理由によるものを除く。)をし、又は廃止をしようとするときは、内閣総理大臣の認可を受けなければならない。

If a designated dispute resolution organization suspends all or a part of dispute resolution services due to a natural disaster or for any other compelling reasons, it must immediately file a notification to that effect with the Prime Minister by giving the reason. The same applies if the designated dispute resolution organization resumes all or part of the suspended dispute resolution services.

指定紛争解決機関が、天災その他のやむを得ない理由により紛争解決等業務の全部又は一部の休止をした場合には、直ちにその旨を、理由を付して内閣総理大臣に届け出なければならない。指定紛争解決機関が当該休止をした当該紛争解決等業務の全部又は一部を再開するときも、同様とする。

A designated dispute resolution organization that obtained the authorization for suspension or discontinuation under the provisions of paragraph (1) or that has carried out the suspension referred to in the preceding paragraph must notify a party for which complaint processing procedures or dispute resolution procedures have been implemented on the day of the suspension or discontinuation (if the designated dispute resolution organization has been entrusted with operations by another designated dispute resolution organization or a person that has obtained a designation under the provisions of other laws which is specified by Cabinet Order as being related to operations equivalent to dispute resolution services (hereinafter referred to as the "entrusting dispute resolution organization" in this paragraph), including procedures for processing complaints and for resolving disputes for the entrusting dispute resolution organization related to that entrustment; the same applies in paragraph (3) of the following Article), the member banking service providers that are not parties, and other designated dispute resolution organizations, of the suspension or discontinuation, within two weeks after the day of the suspension or discontinuation. The same applies if the designated dispute resolution organization resumes all or a part of the suspended dispute resolution services.

第一項の規定による休止若しくは廃止の認可を受け、又は前項の休止をした指定紛争解決機関は、当該休止又は廃止の日から二週間以内に、当該休止又は廃止の日に苦情処理手続又は紛争解決手続(他の指定紛争解決機関又は他の法律の規定による指定であつて紛争解決等業務に相当する業務に係るものとして政令で定めるものを受けた者(以下この項において「委託紛争解決機関」という。)から業務の委託を受けている場合における当該委託に係る当該委託紛争解決機関の苦情を処理する手続又は紛争の解決を図る手続を含む。次条第三項において同じ。)が実施されていた当事者、当該当事者以外の加入銀行業関係業者及び他の指定紛争解決機関に当該休止又は廃止をした旨を通知しなければならない。指定紛争解決機関が当該休止をした当該紛争解決等業務の全部又は一部を再開するときも、同様とする。

Article 52-84Revocation of Designation

第五十二条の八十四(指定の取消し等)

If a designated dispute resolution organization falls under any of the following items, the Prime Minister may revoke the designation under the provisions of Article 52-62, paragraph (1) or order the suspension of all or a part of its services during a designated period of no longer than six months:

内閣総理大臣は、指定紛争解決機関が次の各号のいずれかに該当するときは、第五十二条の六十二第一項の規定による指定を取り消し、又は六月以内の期間を定めて、その業務の全部若しくは一部の停止を命ずることができる。

it no longer satisfies the requirements set forth in Article 52-62, paragraph (1), items (ii) through (vii), or it is discovered that the organization has not fallen under any of the items of that paragraph at the time it obtained the designation;

第五十二条の六十二第一項第二号から第七号までに掲げる要件に該当しないこととなつたとき、又は指定を受けた時点において同項各号のいずれかに該当していなかつたことが判明したとき。

it has obtained the designation under the provisions of Article 52-62, paragraph (1) by wrongful means; or

不正の手段により第五十二条の六十二第一項の規定による指定を受けたとき。

it violates laws and regulations or a disposition based on laws and regulations.

法令又は法令に基づく処分に違反したとき。

If a designated dispute resolution organization falls under any of the following items, the Prime Minister must consult with the Minister of Justice in advance when seeking to make a disposition or issue an order under the provisions of the preceding paragraph:

内閣総理大臣は、指定紛争解決機関が次の各号のいずれかに該当する場合において、前項の規定による処分又は命令をしようとするときは、あらかじめ、法務大臣に協議しなければならない。

it comes to no longer satisfy the requirements set forth in Article 52-62, paragraph (1), items (v) through (vii) (limited to the part related to the operation of dispute resolution procedures; for the requirement set forth in item (vii) of that paragraph, limited to the requirement that involves the criteria set forth in the items of Article 52-67, paragraph (4) and the items of paragraph (5) of that Article; hereinafter the same applies in this item), or it is discovered that the organization has not satisfied the requirements set forth in Article 52-62, paragraph (1), items (v) through (vii) at the time it obtained the designation under the provisions of Article 52-62, paragraph (1); or

第五十二条の六十二第一項第五号から第七号までに掲げる要件(紛争解決手続の業務に係る部分に限り、に掲げる要件にあつては、第五十二条の六十七第四項各号及び第五項各号に掲げる基準に係るものに限る。以下この号において同じ。)に該当しないこととなつた場合又は第五十二条の六十二第一項の規定による指定を受けた時点において同項第五号から第七号までに掲げる要件に該当していなかつたことが判明した場合

it violates the provisions of Article 52-65, Article 52-66, Article 52-69, or Article 52-73 (limited to the case in which the act of violation is related to the operation of dispute resolution procedures).

第五十二条の六十五、第五十二条の六十六、第五十二条の六十九又は第五十二条の七十三の規定に違反した場合(その違反行為が紛争解決手続の業務に係るものである場合に限る。)

A person that has received a disposition revoking the designation under the provisions of Article 52-62, paragraph (1) or has been issued an order for the suspension of all or part of its services pursuant to the provisions of paragraph (1) must notify the parties for which complaint processing procedures or dispute resolution procedures have been implemented on the day of that disposition or order, member banking service providers other than those parties, and other designated dispute resolution organizations, that they have become subject to the disposition or order, within two weeks after the day of the disposition or order.

第一項の規定により第五十二条の六十二第一項の規定による指定の取消しの処分を受け、又はその業務の全部若しくは一部の停止の命令を受けた者は、当該処分又は命令の日から二週間以内に、当該処分又は命令の日に苦情処理手続又は紛争解決手続が実施されていた当事者、当該当事者以外の加入銀行業関係業者及び他の指定紛争解決機関に当該処分又は命令を受けた旨を通知しなければならない。

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