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Article 5

第五条

A hotelier must not refuse to allow a person to lodge except in a case falling under one of the following items:

営業者は、次の各号のいずれかに該当する場合を除いては、宿泊を拒んではならない。

the person seeking to lodge is a patient with a specified infectious disease, etc.;

宿泊しようとする者が特定感染症の患者等であるとき。

it appears likely that the person seeking to lodge would gamble or engage in other unlawful activities, or would take part in activities injurious to public morals;

宿泊しようとする者が賭博その他の違法行為又は風紀を乱す行為をするおそれがあると認められるとき。

the person seeking to lodge has repeatedly made demands to the hotelier that Order of the Ministry of Health, Labour and Welfare prescribes as demands that would impose an excessive burden to carry out and would be likely to significantly hinder the provision to other lodgers of services related to allowing them to lodge;

宿泊しようとする者が、営業者に対し、その実施に伴う負担が過重であつて他の宿泊者に対する宿泊に関するサービスの提供を著しく阻害するおそれのある要求として厚生労働省令で定めるものを繰り返したとき。

a hotelier is not in a position to accommodate the person in its lodging facilities, or there are other grounds that the prefecture prescribes by ordinance.

宿泊施設に余裕がないときその他都道府県が条例で定める事由があるとき。

In light of the public nature of the hotel business, and giving consideration to the circumstances, etc. of the person seeking to lodge, a hotelier is to ensure that it does not unreasonably refuse to allow persons to lodge and, in the case of refusing to allow a person to lodge, is to ensure that it is able to determine based on objective facts whether any of the items of the preceding paragraph applies and to courteously explain the reasons for this at the request of the person seeking to lodge.

営業者は、旅館業の公共性を踏まえ、かつ、宿泊しようとする者の状況等に配慮して、みだりに宿泊を拒むことがないようにするとともに、宿泊を拒む場合には、前項各号のいずれかに該当するかどうかを客観的な事実に基づいて判断し、及び宿泊しようとする者からの求めに応じてその理由を丁寧に説明することができるようにするものとする。

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