If requested to resolve a complaint relating to a member-handled transaction pertaining to the Real Estate Brokerage as received from a Real Estate Brokerage Transaction Business Operation Counterparty, a Real Estate Transaction Guarantee Association must, in response thereto, provide necessary advice to the requesting party, investigate the circumstances pertaining to said complaint, notify the contents of said complaint to said member, and submit a request to said member for the prompt processing thereof.
宅地建物取引業保証協会は、宅地建物取引業者の相手方等から社員の取り扱つた宅地建物取引業に係る取引に関する苦情について解決の申出があつたときは、その相談に応じ、申出人に必要な助言をし、当該苦情に係る事情を調査するとともに、当該社員に対し当該苦情の内容を通知してその迅速な処理を求めなければならない。
If a Real Estate Transaction Guarantee Association deems it necessary to resolve a complaint pertaining to a request as provided for in the preceding paragraph, it may submit a request to said member to provide a written or oral explanation or submit materials.
宅地建物取引業保証協会は、前項の申出に係る苦情の解決について必要があると認めるときは、当該社員に対し、文書若しくは口頭による説明を求め、又は資料の提出を求めることができる。
A member is not to refuse accommodation for a request under the preceding paragraph that is received from a Real Estate Transaction Guarantee Association unless there are justifiable grounds for doing so.
社員は、宅地建物取引業保証協会から前項の規定による求めがあつたときは、正当な理由がある場合でなければ、これを拒んではならない。
A Real Estate Transaction Guarantee Association must disseminate any request as provided for in paragraph (1) and the results of the resolution thereof to its members.
宅地建物取引業保証協会は、第一項の申出及びその解決の結果について社員に周知させなければならない。