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Article 14Mediation for Complaint Processing

第十四条(苦情の処理のあっせん等)

Local governments must endeavor to provide mediation for complaint processing and take other necessary measures to ensure that any complaint arising between a business and an identifiable person regarding the handling of personal information is processed appropriately and promptly.

地方公共団体は、個人情報の取扱いに関し事業者と本人との間に生じた苦情が適切かつ迅速に処理されるようにするため、苦情の処理のあっせんその他必要な措置を講ずるよう努めなければならない。

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