Article 62-16Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Electronic Payment Instruments Business
第六十二条の十六（指定電子決済手段等取引業務紛争解決機関との契約締結義務等）
An electronic payment instruments service provider must take the measures specified in the following items according to the categories of cases prescribed therein:
電子決済手段等取引業者は、次の各号に掲げる場合の区分に応じ、当該各号に定める措置を講じなければならない。
if one or more designated dispute resolution organizations for electronic payment instruments business (meaning designated dispute resolution organizations of which type of dispute resolution services is electronic payment instruments business; hereinafter the same applies in this Article) exist:measures to conclude a basic contract for execution of procedures with a designated dispute resolution organization for electronic payment instruments business (meaning a basic contract for execution of procedures prescribed in Article 99, paragraph (1), item (viii); the same applies in the following paragraph) pertaining to the electronic payment instruments services; or
指定電子決済手段等取引業務紛争解決機関（指定紛争解決機関であってその紛争解決等業務の種別が電子決済手段等取引業務であるものをいう。以下この条において同じ。）が存在する場合 一の指定電子決済手段等取引業務紛争解決機関との間で電子決済手段等取引業に係る手続実施基本契約（第九十九条第一項第八号に規定する手続実施基本契約をいう。次項において同じ。）を締結する措置
if no designated dispute resolution organization for electronic payment instruments business exists:complaint processing measures and dispute resolution measures pertaining to the electronic payment instruments services.
指定電子決済手段等取引業務紛争解決機関が存在しない場合 電子決済手段等取引業に関する苦情処理措置及び紛争解決措置
If an electronic payment instruments service provider implements measures to conclude a basic contract for execution of procedures pursuant to the provisions of the preceding paragraph, the electronic payment instruments service provider must announce the trade name or other name of the designated dispute resolution organization for electronic payment instruments business that is the counterparty to the basic contract for execution of procedures.
電子決済手段等取引業者は、前項の規定により手続実施基本契約を締結する措置を講じた場合には、当該手続実施基本契約の相手方である指定電子決済手段等取引業務紛争解決機関の商号又は名称を公表しなければならない。
The provisions of paragraph (1) do not apply during the period specified in the following items for the respective categories of cases prescribed therein:
第一項の規定は、次の各号に掲げる場合の区分に応じ、当該各号に定める期間においては、適用しない。
if an electronic payment instruments service provider who initially fell under the case set forth in paragraph (1), item (i) has come to fall under the case set forth in paragraph (1), item (ii):a period specified by the Prime Minister as the period necessary for taking measures specified in paragraph (1), item (ii) when authorization is granted for the discontinuation of the dispute resolution services referred to in Article 52-83, paragraph (1) of the Banking Act as applied mutatis mutandis pursuant to Article 101, paragraph (1) following the deemed replacement of terms or when the designation is revoked pursuant to the provisions of Article 100, paragraph (1);
if an electronic payment instruments service provider falls under the case set forth in paragraph (1), item (i), when authorization is granted for the discontinuation of the dispute resolution services provided by the designated dispute resolution organization for electronic payment instruments business referred to in that item pursuant to the provisions of Article 52-83, paragraph (1) of the Banking Act as applied mutatis mutandis pursuant to Article 101, paragraph (1) following the deemed replacement of terms or when the designation under the provisions of Article 99, paragraph (1) of the designated dispute resolution organization for electronic payment instruments business referred to in that item is revoked pursuant to the provisions of Article 100, paragraph (1) (excluding the case specified in the preceding item):a period specified by the Prime Minister as the period necessary for taking measures specified in paragraph (1), item (i) when the authorization is granted or the designation is revoked; or
if an electronic payment instruments service provider who initially fell under the case set forth in paragraph (1), item (ii) has come to fall under the case set forth in paragraph (1), item (i):a period specified by the Prime Minister as the period necessary for taking measures specified in paragraph (1), item (i) when designated pursuant to the provisions of Article 99, paragraph (1).
The term "complaint processing measures" as used in paragraph (1), item (ii) means having a person specified by Cabinet Office Order as one who has expert knowledge and experience with regard to consultation regarding complaints on consumer affairs that the consumer made against the service provider or in other areas of consumer affairs provide advice or guidance to employees or other workers who engage in the business of processing complaints from the users or any other measures specified by Cabinet Office Order as similar thereto.
第一項第二号の「苦情処理措置」とは、利用者からの苦情の処理の業務に従事する使用人その他の従業者に対する助言若しくは指導を消費生活に関する消費者と事業者との間に生じた苦情に係る相談その他の消費生活に関する事項について専門的な知識経験を有する者として内閣府令で定める者に行わせること又はこれに準ずるものとして内閣府令で定める措置をいう。
The term "dispute resolution measures" as used in paragraph (1), item (ii) means seeking resolution of a dispute with the user through the authorized dispute resolution procedures or any other measures specified by Cabinet Office Order as similar thereto.