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Article 21-3Complaint Processing Measures

第二十一条の三(苦情処理に関する措置)

An issuer of prepaid payment instruments must take measures necessary to appropriately and promptly process complaints from the users about the issuance and use of prepaid payment instruments in an appropriate and prompt manner.

前払式支払手段発行者は、前払式支払手段の発行及び利用に関する利用者からの苦情の適切かつ迅速な処理のために必要な措置を講じなければならない。

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