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Article 23-5Designating a Designated Dispute Resolution Organization

第二十三条の五(指定紛争処理機関の指定等)

At the application of a general incorporated association or general incorporated foundation whose purpose is to protect injured parties through the fair and precise settlement of disputes related to the payment of insurance proceeds and damages or mutual insurance proceeds and damages (hereinafter referred to as "disputes"), and that is found to satisfy the following criteria as concerns dispute resolution services prescribed in paragraph (1) of the following Article (hereinafter referred to as "dispute resolution services"), the Minister of Land, Infrastructure, Transport and Tourism and the Prime Minister may designate that association or foundation as a person that provides dispute resolution services:

国土交通大臣及び内閣総理大臣は、保険金等又は共済金等の支払に係る紛争(以下「紛争」という。)の公正かつ適確な解決による被害者の保護を図ることを目的とする一般社団法人又は一般財団法人であつて、次条第一項に規定する業務(以下「紛争処理業務」という。)に関し次に掲げる基準に適合すると認められるものを、その申請により、紛争処理業務を行う者として指定することができる。

the association's or foundation's personnel, its way of implementing dispute resolution services, and other particulars of its plan for implementing dispute resolution services are appropriate to allow it to reliably implement dispute resolution services;

職員、紛争処理業務の実施の方法その他の事項についての紛争処理業務の実施に関する計画が、紛争処理業務の適確な実施のために適切なものであること。

the association or foundation has a sufficient financial and technical base to reliably carry out its plan for implementing dispute resolution services as referred to in the preceding item;

前号の紛争処理業務の実施に関する計画を適確に実施するに足りる経理的及び技術的な基礎を有するものであること。

the composition of the association's or foundation's officers and personnel is unlikely to impair its fair implementation of dispute resolution services;

役員及び職員の構成が、紛争処理業務の公正な実施に支障を及ぼすおそれがないものであること。

if there are operations other than dispute resolution services in which the association or foundation engages, they are unlikely to impair its fair implementation of dispute resolution services;

紛争処理業務以外の業務を行つている場合には、その業務を行うことによつて紛争処理業務の公正な実施に支障を及ぼすおそれがないものであること。

the association or foundation is able to fairly and reliably perform dispute resolution services, beyond as prescribed in the preceding items.

前各号に定めるもののほか、紛争処理業務を公正かつ適確に行うことができるものであること。

Once the Minister of Land, Infrastructure, Transport and Tourism and the Prime Minister make a designation as under the preceding paragraph (hereinafter referred to as a "designation"), they must issue public notice of the name and address of the person they have designated (hereinafter referred to as the "designated dispute resolution organization"), the location of the office where the organization will perform dispute resolution services, and the start date of the dispute resolution services.

国土交通大臣及び内閣総理大臣は、前項の規定による指定(以下「指定」という。)をしたときは、その指定した者(以下「指定紛争処理機関」という。)の名称及び住所、紛争処理業務を行う事務所の所在地並びに紛争処理業務を開始する日を公示しなければならない。

Before changing its name or address or the location of the office where it performs dispute resolution services, a designated dispute resolution organization must notify the Minister of Land, Infrastructure, Transport and Tourism and the Prime Minister of this, indicating the date on which it plans to change these things, by two weeks prior to the date it plans to change them.

指定紛争処理機関は、その名称若しくは住所又は紛争処理業務を行う事務所の所在地を変更しようとするときは、変更しようとする日の二週間前までに、その旨及びこれらの事項を変更しようとする日を国土交通大臣及び内閣総理大臣に届け出なければならない。

If a designated dispute resolution organization notifies the Minister of Land, Infrastructure, Transport and Tourism and the Prime Minister as under the preceding paragraph, the Ministers must issue public notice of the information of which they have been notified.

国土交通大臣及び内閣総理大臣は、前項の規定による届出があつたときは、当該届出に係る事項を公示しなければならない。

A designated dispute resolution organization must, pursuant to Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order, post a notice stating that it is a designated dispute resolution organization at its office in a manner easily visible to the public, and also make that information available for public viewing by automatic public transmission (meaning transmission made automatically in response to a request from the public with the aim of being received directly by the public; excluding what constitutes broadcasting or wire broadcasting) conducted by connecting to a telecommunications line.

指定紛争処理機関は、国土交通省令・内閣府令で定めるところにより、指定紛争処理機関である旨について、その事務所において公衆に見やすいように掲示するとともに、電気通信回線に接続して行う自動公衆送信(公衆によつて直接受信されることを目的として公衆からの求めに応じ自動的に送信を行うことをいい、放送又は有線放送に該当するものを除く。)により公衆の閲覧に供しなければならない。

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