①If a staffing provider receives a complaint from a dispatched worker with regard to any of the particulars prescribed in Articles 30-3 and 30-4 and Article 31-2, paragraphs (2) through (5) or is notified, by a client, of the details of a complaint submitted to the client by a dispatched worker with regard to any of the above-mentioned particulars, the provider must endeavor to voluntarily resolve the complaint.

②If a client receives a complaint from a dispatched worker with regard to any of the particulars prescribed in Article 40, paragraphs (2) and (3), it must endeavor to voluntarily resolve this.

Any dispute between a dispatched worker and a staffing provider with regard to any of the particulars referred to in paragraph (1) of the preceding Article and any dispute between a dispatched worker and a client with regard to any of the matters referred to in paragraph (2) of that Article are governed by the provisions of the following Article through Article 47-10, and the provisions of Articles 4 and 5 and Articles 12 through 19 of the Act on Promoting the Resolution of Individual Labor-Related Disputes (Act No. 112 of 2001) do not apply to such disputes.

①At the request of both or either of the parties to a dispute referred to in the preceding Article for assistance in the resolution of the dispute, the relevant prefectural labor director may give the parties to the dispute necessary advice, guidance, or recommendations.

②It is prohibited for a staffing provider or client to treat a dispatched worker disadvantageously on the grounds of the worker's request for the assistance referred to in the preceding paragraph.

①On finding that it is necessary to do so in order to resolve a dispute as prescribed in Article 47-6 when both or either of the parties to the dispute files an application for conciliation, the relevant prefectural labor director is to have the dispute coordinating committee stated in Article 6, paragraph (1) of the Act on Promoting the Resolution of Individual Labor-Related Disputes conduct the conciliation.

②The provisions of paragraph (2) of the preceding Article apply mutatis mutandis if a dispatched worker files an application as referred to in the preceding paragraph.

The provisions of Articles 19 through 26 of the Act on Equal Opportunity and Treatment between Men and Women in Employment apply mutatis mutandis to the procedures for the conciliation referred to in paragraph (1) of the preceding Article. In such a case, the phrase "paragraph (1) of the preceding Article" in Article 19, paragraph (1) of that Act is deemed to be replaced with "Article 47-8, paragraph (1) of the Act on Ensuring the Proper Operation of Worker Dispatching Services and Protecting Dispatched Workers (Act No. 88 of 1985)"; the phrase "workplace" in Article 20 of the Act on Equal Opportunity and Treatment between Men and Women in Employment is deemed to be replaced with "place of business"; and the phrase "Article 18, paragraph (1)" in Article 25, paragraph (1) of that Act is deemed to be replaced with "Article 47-6 of the Act on Ensuring the Proper Operation of Worker Dispatching Services and Protecting Dispatched Workers".

Beyond what is prescribed in this Section, Order of the Ministry of Health, Labour and Welfare provides for the necessary particulars of conciliation procedures.