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Article 47-5Voluntary Resolution of Complaints

第四十七条の五(苦情の自主的解決)

If a staffing provider receives a complaint from a dispatched worker with regard to any of the particulars prescribed in Articles 30-3 and 30-4 and Article 31-2, paragraphs (2) through (5) or is notified, by a client, of the details of a complaint submitted to the client by a dispatched worker with regard to any of the above-mentioned particulars, the provider must endeavor to voluntarily resolve the complaint.

派遣元事業主は、第三十条の三、第三十条の四及び第三十一条の二第二項から第五項までに定める事項に関し、派遣労働者から苦情の申出を受けたとき、又は派遣労働者が派遣先に対して申し出た苦情の内容が当該派遣先から通知されたときは、その自主的な解決を図るように努めなければならない。

If a client receives a complaint from a dispatched worker with regard to any of the particulars prescribed in Article 40, paragraphs (2) and (3), it must endeavor to voluntarily resolve this.

派遣先は、第四十条第二項及び第三項に定める事項に関し、派遣労働者から苦情の申出を受けたときは、その自主的な解決を図るように努めなければならない。

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