Article 12-4Requests, Etc. for Explanations Related to Clauses, Etc. Stipulating the Amount of Damages to Be Paid by a Consumer
第十二条の四(損害賠償の額を予定する条項等に関する説明の要請等)
If there are grounds to suspect that the total amounts of damages or fixed penalties pertaining to the cancellation of a consumer contract in a clause stipulating said damages or fixed penalties exceed the average amount of damages provided for Article 9, paragraph (1), item (i), a qualified consumer organization may, after indicating the reason, demand that the trader specifying said clause explain the grounds for calculations pertaining to the clause, pursuant to the provisions of Cabinet Office Order.
The trader must endeavor to respond to the requests under the provisions of the preceding paragraph, excluding cases where trade secrets (meaning trade secrets as prescribed in Article 2, paragraph (6) of the Unfair Competition Prevention Act (Act No. 47 of 1993) )are included in the grounds for calculations in the previous paragraph and cases with other justifiable grounds.