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Article 10-3Requirements for Consumer Affairs Consultants

第十条の三(消費生活相談員の要件等)

Consumer affairs consultants are to be those who have passed the qualification examination for consumer affairs consultants held by the Prime Minister or corporations registered by the Prime Minister (hereinafter referred to as "a Registered Testing Organization") or those who have been accredited by the prefectural governors or municipal mayors as those who possess expertise and skills at the same level as or a higher level than the passers of the examination.

消費生活相談員は、内閣総理大臣若しくは内閣総理大臣の登録を受けた法人(以下「登録試験機関」という。)の行う消費生活相談員資格試験に合格した者又はこれと同等以上の専門的な知識及び技術を有すると都道府県知事若しくは市町村長が認める者でなければならない。

Consumer affairs consultants must endeavor to improve their knowledge and skills related to consumer affairs consultations (meaning consultation and mediation involving a Consumer complaint against an Enterprise implemented by prefectural or municipal governments in accordance with Article 8, paragraph (1), item (ii) (a) and (b) or paragraph (2), items (i) and (ii); hereinafter the same applies), in order to adapt to the changes in business affairs due to the changes in the environment surrounding consumer affairs.

消費生活相談員は、消費生活を取り巻く環境の変化による業務の内容の変化に適応するため、消費生活相談(第八条第一項第二号イ及びロ又は第二項第一号及び第二号の規定に基づき都道府県又は市町村が実施する事業者に対する消費者からの苦情に係る相談及びあっせんをいう。以下同じ。)に関する知識及び技術の向上に努めなければならない。

The aim of the qualification examination for consumer affairs consultants mentioned in paragraph (1) (hereinafter referred to as "the Exam") is to test whether examinees possess the knowledge and skills required for offering consumer affairs consultations. The subjects covered by the Exam are as follows:

第一項の消費生活相談員資格試験(以下単に「試験」という。)は、消費生活相談を行うために必要な知識及び技術を有するかどうかを判定することを目的とし、次に掲げる科目について行う。

subjects covering the characteristics of the goods, products and services, how they are used, and other matters on goods, products and services being Safe to Use;

商品等及び役務の特性、使用等の形態その他の商品等及び役務の消費安全性に関する科目

subjects covering the laws and regulations for consumer administration;

消費者行政に関する法令に関する科目

subjects covering the practice of consumer affairs consultations; and

消費生活相談の実務に関する科目

other subjects provided by Cabinet Office Order.

その他内閣府令で定める科目

A person planning to take the Exam (excluding the examinations held by Registered Testing Organizations) must pay fees to the national government with a method provided by Cabinet Office Order.

試験(登録試験機関の行うものを除く。)を受けようとする者は、内閣府令で定めるところにより、手数料を国に納付しなければならない。

Beyond what is provided for in the preceding two paragraphs, the procedures for taking the Exam and other particulars are as provided by Cabinet Office Order.

前二項に定めるもののほか、試験の受験手続その他の実施細目は、内閣府令で定める。

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