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Article 10-2Organization and Operation of Consumer Affairs Centers

第十条の二(消費生活センターの組織及び運営等)

The prefectural government and municipal government that have established the institutions or organizations mentioned in paragraph (2) of the preceding Article must establish the following particulars in their respective ordinances:

都道府県及び前条第二項の施設又は機関を設置する市町村は、次に掲げる事項について条例で定めるものとする。

particulars regarding the organization and operation of Consumer Affairs Centers (meaning the institution or organization described in paragraph (1) or (2) of the preceding Article; the same applies in the following paragraph and Article 47, paragraph (2));

消費生活センター(前条第一項又は第二項の施設又は機関をいう。次項及び第四十七条第二項において同じ。)の組織及び運営に関する事項

particulars regarding the safety management of information obtained in the course of the administrative processes set forth in the items of paragraph (1) or (2) of Article 8; and

第八条第一項各号又は第二項各号に掲げる事務の実施により得られた情報の安全管理に関する事項

other particulars provided by Cabinet Office Order.

その他内閣府令で定める事項

If the prefectural government or municipal government that has established a Consumer Affairs Center enacts an ordinance pursuant to the preceding paragraph, the prefectural government or municipal government is to refer to the standards provided by Cabinet Office Order for dealing with Consumer complaints against Enterprises appropriately and promptly.

都道府県又は消費生活センターを設置する市町村が前項の規定により条例を定めるに当たっては、事業者に対する消費者からの苦情が適切かつ迅速に処理されるための基準として内閣府令で定める基準を参酌するものとする。

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