Section 1 General Rules
第一節 通則
Article 52-62Designation of Persons that Conduct Dispute Resolution Services
第五十二条の六十二（紛争解決等業務を行う者の指定）
Upon application from a person satisfying the following requirements, the Prime Minister may designate the person as a person that conducts dispute resolution services:
内閣総理大臣は、次に掲げる要件を備える者を、その申請により、紛争解決等業務を行う者として、指定することができる。
it is a corporation (including an association or foundation without legal personality whose representative or administrator has been designated, and excluding a corporation or other foreign organizations incorporated under foreign laws and regulations; the same applies in item (iv), sub-item (d));
法人（人格のない社団又は財団で代表者又は管理人の定めのあるものを含み、外国の法令に準拠して設立された法人その他の外国の団体を除く。第四号ニにおいて同じ。）であること。
the person is not a person that has had the designation under the provisions of this paragraph revoked pursuant to Article 52-84, paragraph (1) and for whom five years have not passed since the date of the revocation, or a person that has had the designation under the provisions of other laws which is specified by Cabinet Order as being related to operations equivalent to dispute resolution services revoked and for whom five years have not passed since the date of the revocation;
第五十二条の八十四第一項の規定によりこの項の規定による指定を取り消され、その取消しの日から五年を経過しない者又は他の法律の規定による指定であつて紛争解決等業務に相当する業務に係るものとして政令で定めるものを取り消され、その取消しの日から五年を経過しない者でないこと。
the person is not a person that has been sentenced to a fine (including an equivalent sentence under foreign laws and regulations) for violating the provisions of this Act or the Attorneys Act (Act No. 205 of 1949), or for violating the provisions of foreign laws and regulations that are equivalent to those Acts, and for whom five years have not passed since the day on which the person finished serving the sentence or ceased to be subject to the sentence;
この法律若しくは弁護士法（昭和二十四年法律第二百五号）又はこれらに相当する外国の法令の規定に違反し、罰金の刑（これに相当する外国の法令による刑を含む。）に処せられ、その刑の執行を終わり、又はその刑の執行を受けることがなくなつた日から五年を経過しない者でないこと。
the person has no officer that falls under any of the following persons:
役員のうちに、次のいずれかに該当する者がないこと。
a person specified by Cabinet Office Order as being unable to properly perform duties related to dispute resolution services due to mental or physical disorder; or
心身の故障のため紛争解決等業務に係る職務を適正に執行することができない者として内閣府令で定める者
a person subject to an order commencing bankruptcy proceedings and has not been released from bankruptcy restrictions, or a person that is treated in the same manner under foreign laws and regulations;
破産手続開始の決定を受けて復権を得ない者又は外国の法令上これと同様に取り扱われている者
a person that has been sentenced to imprisonment or a heavier punishment (including an equivalent sentence under foreign laws and regulations), and for whom five years have not passed since the day on which the person finished serving the sentence or ceased to be subject to the sentence;
拘禁刑以上の刑（これに相当する外国の法令による刑を含む。）に処せられ、その刑の執行を終わり、又はその刑の執行を受けることがなくなつた日から五年を経過しない者
a person that, within one month prior to the date of revocation, was the officer (including a person treated in the same manner under foreign laws and regulations; the same applies in sub-item (d)) of a corporation for which a designation under this paragraph has been revoked pursuant to the provisions of Article 52-84, paragraph (1) or an administrative disposition that is similar to the designation that has been obtained in a foreign country pursuant to the provisions of foreign laws and regulations that are equivalent to this Act has been revoked, and for whom five years have not passed since the date of revocation; or a person that, within one month prior to the date of revocation, was the officer of a corporation for which a designation under the provisions of other laws that are specified by Cabinet Order as being equivalent to dispute resolution services has been revoked, or an administrative disposition that is similar to the designation that a corporation has obtained in a foreign country pursuant to the provisions of foreign laws and regulations that are equivalent to those other laws has been revoked, and for whom five years have not passed since the date of the revocation; or
第五十二条の八十四第一項の規定によりこの項の規定による指定を取り消された場合若しくはこの法律に相当する外国の法令の規定により当該外国において受けている当該指定に類する行政処分を取り消された場合において、その取消しの日前一月以内にその法人の役員（外国の法令上これと同様に取り扱われている者を含む。ニにおいて同じ。）であつた者でその取消しの日から五年を経過しない者又は他の法律の規定による指定であつて紛争解決等業務に相当する業務に係るものとして政令で定めるもの若しくは当該他の法律に相当する外国の法令の規定により当該外国において受けている当該政令で定める指定に類する行政処分を取り消された場合において、その取消しの日前一月以内にその法人の役員であつた者でその取消しの日から五年を経過しない者
a person that has been sentenced to a fine (including an equivalent sentence under foreign laws and regulations) for violating the provisions of this Act or the Attorneys Act, or for violating the provisions of foreign laws and regulations that are equivalent to those Acts, and for whom five years have not passed since the day on which the person finished serving the sentence or ceased to be subject to the sentence;
この法律若しくは弁護士法又はこれらに相当する外国の法令の規定に違反し、罰金の刑（これに相当する外国の法令による刑を含む。）に処せられ、その刑の執行を終わり、又はその刑の執行を受けることがなくなつた日から五年を経過しない者
a person that has sufficient financial and technical basis to appropriately implement dispute resolution services;
紛争解決等業務を的確に実施するに足りる経理的及び技術的な基礎を有すること。
the composition of their officers or employees is unlikely to interfere with the fair implementation of dispute resolution services;
役員又は職員の構成が紛争解決等業務の公正な実施に支障を及ぼすおそれがないものであること。
the rules for implementing dispute resolution services (hereinafter referred to as the "operational rules") conform to laws and regulations, and are found to be sufficient for implementing dispute resolution services in a fair and appropriate manner pursuant to the provisions of this Act; and
紛争解決等業務の実施に関する規程（以下「業務規程」という。）が法令に適合し、かつ、この法律の定めるところにより紛争解決等業務を公正かつ的確に実施するために十分であると認められること。
as a result of hearing opinions pursuant to the provisions of the following paragraph, the percentage of the number of banking service providers that have stated an objection (limited to objections for which there are reasonable grounds) to the content of the basic contract for the implementation of dispute resolution procedures (excluding the particulars set forth in the items of Article 52-67, paragraph (2)) or to any other content of the operational rules (excluding the particulars that the operational rules are required to have as their content pursuant to the provisions of paragraph (3) of that Article and the particulars that are necessary for the content to conform to the criteria set forth in the items of paragraph (4) and paragraph (5), item (i) of that Article) to the total number of banking service providers is less than the percentage specified by Cabinet Order.
A person seeking to file an application referred to in the preceding paragraph must explain the content of the operational rules to the banking service providers, hear opinions as to whether there are any objections to the content (if there are objections, including the grounds for them), and prepare a document stating the results, in advance and pursuant to the provisions of Cabinet Office Order.
When seeking to make a designation under the provisions of paragraph (1), the Prime Minister must consult with the Minister of Justice in advance whether the relevant person satisfies the requirements set forth in items (v) through (vii) of that paragraph (limited to the part related to the operation of dispute resolution procedures; limited to that related to the criteria set forth in the items of Article 52-67, paragraph (4) and the items of paragraph (5) of that Article for the requirement set forth in item (vii)).
内閣総理大臣は、第一項の規定による指定をしようとするときは、同項第五号から第七号までに掲げる要件（紛争解決手続の業務に係る部分に限り、同号に掲げる要件にあつては、第五十二条の六十七第四項各号及び第五項各号に掲げる基準に係るものに限る。）に該当していることについて、あらかじめ、法務大臣に協議しなければならない。
the designation under the provisions of paragraph (1) is to be made for each type of dispute resolution services, and the percentage referred to in item (viii) of that paragraph is to be calculated for each type of dispute resolution services.
第一項の規定による指定は、紛争解決等業務の種別ごとに行うものとし、同項第八号の割合は、当該紛争解決等業務の種別ごとに算定するものとする。
Upon making the designation under the provisions of paragraph (1), the Prime Minister must issue public notice in the Official Gazette of the trade name or name of the designated dispute resolution organization and the location of its main business office or office, the type of dispute resolution services related to the designation, and the day on which the Prime Minister made the designation.
内閣総理大臣は、第一項の規定による指定をしたときは、指定紛争解決機関の商号又は名称及び主たる営業所又は事務所の所在地、当該指定に係る紛争解決等業務の種別並びに当該指定をした日を官報で告示しなければならない。
Article 52-63Application for Designation
第五十二条の六十三（指定の申請）
A person seeking to obtain the designation under the provisions of paragraph (1) of the preceding Article must submit a written application for designation stating the following particulars to the Prime Minister:
前条第一項の規定による指定を受けようとする者は、次に掲げる事項を記載した指定申請書を内閣総理大臣に提出しなければならない。
the type of dispute resolution services for which the person seeks to obtain designation;
指定を受けようとする紛争解決等業務の種別
their trade name or name;
商号又は名称
the name and location of the main business office or office, or any other business office or office where they conduct dispute resolution services; and
主たる営業所又は事務所その他紛争解決等業務を行う営業所又は事務所の名称及び所在地
the names and trade names of the officers.
役員の氏名又は商号若しくは名称
The following documents must be attached to the written application for designation referred to in the preceding paragraph:
前項の指定申請書には、次に掲げる書類を添付しなければならない。
a document pledging that the person satisfies the requirements set forth in paragraph (1), items (iii) and (iv) of the preceding Article;
the articles of incorporation and the corporation's certificate of registered information (including documents equivalent to them);
定款及び法人の登記事項証明書（これらに準ずるものを含む。）
documents stating the particulars regarding its organization;
組織に関する事項を記載した書類
an inventory of assets, balance sheet, or other documents which clarifies that the person has the necessary financial basis for conducting dispute resolution services, which are specified by Cabinet Office Order;
財産目録、貸借対照表その他の紛争解決等業務を行うために必要な経理的な基礎を有することを明らかにする書類であつて内閣府令で定めるもの
documents provided for in paragraph (2) of the preceding Article, and other documents specified by Cabinet Office Order as those certifying that the person satisfies the requirements set forth in paragraph (1), item (viii) of that Article; and
other documents specified by Cabinet Office Order.
その他内閣府令で定める書類
In the case referred to in the preceding paragraph, if the articles of incorporation, inventory of assets, or balance sheet has been prepared as an electronic or magnetic record, the electronic or magnetic record may be attached to the written application in lieu of documents.
Article 52-64Duty of Confidentiality
第五十二条の六十四（秘密保持義務等）
It is prohibited for a dispute resolution mediator (meaning a dispute resolution mediator appointed pursuant to the provisions of Article 52-73, paragraph (2); the same applies in the following paragraph, paragraph (2) of the following Article, and Article 52-67, paragraphs (2) and (4)), the officer or employee of a designated dispute resolution organization, or a person that has held one of those positions, to divulge or use for personal benefit any confidential information learned concerning dispute resolution services.
指定紛争解決機関の紛争解決委員（第五十二条の七十三第二項の規定により選任された紛争解決委員をいう。次項、次条第二項並びに第五十二条の六十七第二項及び第四項において同じ。）若しくは役員若しくは職員又はこれらの職にあつた者は、紛争解決等業務に関して知り得た秘密を漏らし、又は自己の利益のために使用してはならない。
In applying the Penal Code (Act No. 45 of 1907) and other penal provisions, a dispute resolution mediator, officer, or employee of a designated dispute resolution organization who is engaged in dispute resolution services is deemed to be an official engaged in public services pursuant to laws and regulations.
指定紛争解決機関の紛争解決委員又は役員若しくは職員で紛争解決等業務に従事する者は、刑法（明治四十年法律第四十五号）その他の罰則の適用については、法令により公務に従事する職員とみなす。
Section 2 Services
第二節 業務
Article 52-65Services of Designated Dispute Resolution Organizations
第五十二条の六十五（指定紛争解決機関の業務）
A designated dispute resolution organization is to perform dispute resolution services pursuant to the provisions of this Act and the operational rules.
A designated dispute resolution organization (including dispute resolution mediators) may receive burden charges, fees, or any other remuneration for conducting dispute resolution services as provided for by the basic contract for the implementation of dispute resolution procedures or any other contract concluded with a member banking service provider (meaning a banking service provider that is the counterparty to the basic contract for the implementation of dispute resolution procedures concluded by the organization; hereinafter the same applies in this Chapter) that is a party to a dispute, or a customer of the member banking service provider that is a party to a dispute (hereinafter simply referred to as a "party" in this Chapter), or a person other than the party.
第五十二条の六十六（苦情処理手続又は紛争解決手続の業務の委託）
A designated dispute resolution organization must not entrust a person other than another designated dispute resolution organization or a person that has obtained the designation under the provisions of other laws which is specified by Cabinet Order as being the designation for services that are equivalent to dispute resolution services (referred to as the "entrusted dispute resolution organization" in Article 52-73, paragraphs (4) and (5)) with the services for complaint processing procedures or dispute resolution procedures.