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Article 52-72Complaint Processing Procedures by Designated Dispute Resolution Organizations
第五十二条の七十二（指定紛争解決機関による苦情処理手続）
If a customer of a member banking service provider has filed a request to resolve a complaint related to banking services, etc., a designated dispute resolution organization must provide consultation and necessary advice to the customer, and investigate the circumstances concerning the complaint related to banking services, etc., as well as notify the member banking service provider of the content of the complaint on banking services, etc. and request the member banking service provider to promptly process the complaint.
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