①The party to a dispute related to banking services, etc. may file a request for dispute resolution procedures with the designated dispute resolution organization with which the member banking service provider has concluded a basic contract for the implementation of dispute resolution procedures, for the purpose of resolving the dispute related to the banking services of the member banking service provider.

②When a designated dispute resolution organization receives a request referred to in the preceding paragraph, it is to appoint dispute resolution mediators.

③Dispute resolution mediators are to be appointed from among persons of the highest moral character that fall under any of the following items (excluding any person with an interest in a party related to the request referred to in paragraph (1)). In such a case, at least one of the dispute resolution mediators must be a person that falls under item (i) or (iii) (item (i), (iii), or (iv), if the request is related to a dispute prescribed in Article 3, paragraph (1), item (vii) of the Judicial Scrivener Act):

④A designated dispute resolution organization is to have the request referred to in paragraph (1) proceed to dispute resolution procedures implemented by dispute resolution mediators appointed pursuant to paragraph (2) (hereinafter simply referred to as the "dispute resolution mediators" in this Article and paragraph (1) of the following Article); provided, however, that if the dispute resolution mediators find that it is not appropriate to implement the dispute resolution procedures due to finding that the customer of the member banking service provider that is a party under that request has sufficient ability to properly resolve the dispute related to banking services, etc. or due to any other grounds, or if the dispute resolution mediators find that a party has filed the request referred to in paragraph (1) for unjust purposes and without due cause, they are not to implement the dispute resolution procedures, and if the dispute resolution mediators find it to be appropriate to have the request proceed to procedures equivalent to dispute resolution procedures at an entrusted dispute resolution organization, the designated dispute resolution organization is to entrust the operation of dispute resolution procedures to an entrusted dispute resolution organization.

⑤If the dispute resolution mediators decide not to implement dispute resolution procedures pursuant to the proviso to the preceding paragraph, or if they decide to entrust the operation to an entrusted dispute resolution organization pursuant to the proviso to the preceding paragraph, the designated dispute resolution organization is to notify the person that filed the request referred to in paragraph (1) to that effect by giving the reason.

⑥Dispute resolution mediators may hear the opinions of the parties or the witnesses, request them to submit written reports, or ask the parties to submit books, documents, and any other articles that are to serve as a reference, prepare a settlement proposal and recommend that the parties accept it, or implement a special conciliation (meaning presenting the special conciliation proposal provided for in Article 52-67, paragraph (6)).

⑦Dispute resolution procedures are not disclosed to the public; provided, however, that the dispute resolution mediators may allow the attendance of a person that is considered to be appropriate, with the consent of the parties.

⑧Prior to the commencement of dispute resolution procedures and pursuant to the provisions of Cabinet Office Order, a designated dispute resolution organization must deliver a document that states the following particulars or provide an electronic or magnetic record in which these particulars have been recorded to the customer of the member banking service provider that is a party to the dispute, and give an explanation on the particulars:

⑨A designated dispute resolution organization must prepare a record of dispute resolution procedure that state the following particulars on the dispute resolution procedures it implements and preserve the record, pursuant to the provisions of Cabinet Office Order: