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Article 9-2Appropriate and Prompt Processing of Complaints

第九条の二(苦情の適切かつ迅速な処理)

When a complaint is received from a victim regarding the performance of duties by personnel in charge of the protection of victims, the relevant organizations referred to in the preceding Article are to endeavor to process the complaints appropriately and promptly.

前条の関係機関は、被害者の保護に係る職員の職務の執行に関して被害者から苦情の申出を受けたときは、適切かつ迅速にこれを処理するよう努めるものとする。

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