If an employer has had a grievance raised by a part-time/fixed term worker with regard to any of the things prescribed in Article 6, paragraph (1); Article 8; Article 9; Article 11, paragraph (1); or Articles 12 through 14, the employer is to endeavor to achieve a self-initiated resolution by entrusting the handling of that grievance to the grievance body (meaning the body that is meant to handle the grievances of the workers at the relevant place of business, and that is composed of persons representing the employer and persons representing the workers at that place of business) or in other ways.
事業主は、第六条第一項、第八条、第九条、第十一条第一項及び第十二条から第十四条までに定める事項に関し、短時間・有期雇用労働者から苦情の申出を受けたときは、苦情処理機関（事業主を代表する者及び当該事業所の労働者を代表する者を構成員とする当該事業所の労働者の苦情を処理するための機関をいう。）に対し当該苦情の処理を委ねる等その自主的な解決を図るように努めるものとする。