①If a non-performance of obligations a member banking service provider bears pursuant to a basic contract for the implementation of dispute resolution procedures occurs, and the designated dispute resolution organization hears the opinion of the member banking service provider and finds that there are no legitimate grounds for the non-performance, the designated dispute resolution organization must publicize the trade name or name of the member banking service provider and the fact of non-performance without delay, as well as make a report to the Prime Minister.

②A designated dispute resolution organization must endeavor to provide information, consultation, and other support to member banking service providers and to other persons, in order to preemptively prevent complaints related to banking services, etc. and disputes related to banking services, etc., and to accelerate the processing of complaints related to banking services, etc. and the resolution of disputes related to banking services, etc.