Supplementary Provisions, Article 3Special Provisions Concerning Arbitration Agreements Concluded between Consumers and Business Operators

②A consumer may cancel a consumer arbitration agreement; provided, however, that this does not apply if the consumer has become the arbitration petitioner in the arbitration procedure based on that consumer arbitration agreement.

③If a business operator is to become the arbitration petitioner in an arbitration procedure based on a consumer arbitration agreement, that business operator must, without delay after the arbitral tribunal is organized, file a petition to hold oral hearings under the provisions of Article 32, paragraph (1). In this case, the arbitral tribunal must decide to hold the oral hearings and notify both the parties of the date, time and place.

④The arbitral tribunal must hold the oral hearings referred to in the preceding paragraph prior to all other proceedings in that arbitration procedure.

⑤Notice under the provisions of paragraph (3) to a party that is a consumer must be given by sending a written document stating the following matters. In this case, the arbitral tribunal must endeavor to use expressions that are as plain as possible for the matters set out in items (ii) through (v).

⑥On the date of the oral hearing under paragraph (3), the arbitral tribunal must first explain orally to the party that is a consumer the matters set out in items (ii) through (iv) of the preceding paragraph. In this case, if that party that is a consumer does not clearly express an intention to waive the right to cancel under the provisions of paragraph (2), that party that is a consumer is deemed to have cancelled the consumer arbitration agreement.

⑦If a party that is a consumer fails to appear on the date of the oral hearing under paragraph (3), that party that is a consumer is deemed to have cancelled the consumer arbitration agreement.