Article 62-16Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Electronic Payment Instruments Business
第六十二条の十六（指定電子決済手段等取引業務紛争解決機関との契約締結義務等）
An electronic payment instruments service provider must take the measures specified in the following items according to the categories of cases prescribed therein:
電子決済手段等取引業者は、次の各号に掲げる場合の区分に応じ、当該各号に定める措置を講じなければならない。
if one or more designated dispute resolution organizations for electronic payment instruments business (meaning designated dispute resolution organizations of which type of dispute resolution services is electronic payment instruments business; hereinafter the same applies in this Article) exist:measures to conclude a basic contract for execution of procedures with a designated dispute resolution organization for electronic payment instruments business (meaning a basic contract for execution of procedures prescribed in Article 99, paragraph (1), item (viii); the same applies in the following paragraph) pertaining to the electronic payment instruments services; or
指定電子決済手段等取引業務紛争解決機関（指定紛争解決機関であってその紛争解決等業務の種別が電子決済手段等取引業務であるものをいう。以下この条において同じ。）が存在する場合 一の指定電子決済手段等取引業務紛争解決機関との間で電子決済手段等取引業に係る手続実施基本契約（第九十九条第一項第八号に規定する手続実施基本契約をいう。次項において同じ。）を締結する措置
if no designated dispute resolution organization for electronic payment instruments business exists:complaint processing measures and dispute resolution measures pertaining to the electronic payment instruments services.
指定電子決済手段等取引業務紛争解決機関が存在しない場合 電子決済手段等取引業に関する苦情処理措置及び紛争解決措置
If an electronic payment instruments service provider implements measures to conclude a basic contract for execution of procedures pursuant to the provisions of the preceding paragraph, the electronic payment instruments service provider must announce the trade name or other name of the designated dispute resolution organization for electronic payment instruments business that is the counterparty to the basic contract for execution of procedures.
電子決済手段等取引業者は、前項の規定により手続実施基本契約を締結する措置を講じた場合には、当該手続実施基本契約の相手方である指定電子決済手段等取引業務紛争解決機関の商号又は名称を公表しなければならない。
The provisions of paragraph (1) do not apply during the period specified in the following items for the respective categories of cases prescribed therein:
第一項の規定は、次の各号に掲げる場合の区分に応じ、当該各号に定める期間においては、適用しない。
if an electronic payment instruments service provider who initially fell under the case set forth in paragraph (1), item (i) has come to fall under the case set forth in paragraph (1), item (ii):a period specified by the Prime Minister as the period necessary for taking measures specified in paragraph (1), item (ii) when authorization is granted for the discontinuation of the dispute resolution services referred to in Article 52-83, paragraph (1) of the Banking Act as applied mutatis mutandis pursuant to Article 101, paragraph (1) following the deemed replacement of terms or when the designation is revoked pursuant to the provisions of Article 100, paragraph (1);
if an electronic payment instruments service provider falls under the case set forth in paragraph (1), item (i), when authorization is granted for the discontinuation of the dispute resolution services provided by the designated dispute resolution organization for electronic payment instruments business referred to in that item pursuant to the provisions of Article 52-83, paragraph (1) of the Banking Act as applied mutatis mutandis pursuant to Article 101, paragraph (1) following the deemed replacement of terms or when the designation under the provisions of Article 99, paragraph (1) of the designated dispute resolution organization for electronic payment instruments business referred to in that item is revoked pursuant to the provisions of Article 100, paragraph (1) (excluding the case specified in the preceding item):a period specified by the Prime Minister as the period necessary for taking measures specified in paragraph (1), item (i) when the authorization is granted or the designation is revoked; or
if an electronic payment instruments service provider who initially fell under the case set forth in paragraph (1), item (ii) has come to fall under the case set forth in paragraph (1), item (i):a period specified by the Prime Minister as the period necessary for taking measures specified in paragraph (1), item (i) when designated pursuant to the provisions of Article 99, paragraph (1).
The term "complaint processing measures" as used in paragraph (1), item (ii) means having a person specified by Cabinet Office Order as one who has expert knowledge and experience with regard to consultation regarding complaints on consumer affairs that the consumer made against the service provider or in other areas of consumer affairs provide advice or guidance to employees or other workers who engage in the business of processing complaints from the users or any other measures specified by Cabinet Office Order as similar thereto.
第一項第二号の「苦情処理措置」とは、利用者からの苦情の処理の業務に従事する使用人その他の従業者に対する助言若しくは指導を消費生活に関する消費者と事業者との間に生じた苦情に係る相談その他の消費生活に関する事項について専門的な知識経験を有する者として内閣府令で定める者に行わせること又はこれに準ずるものとして内閣府令で定める措置をいう。
The term "dispute resolution measures" as used in paragraph (1), item (ii) means seeking resolution of a dispute with the user through the authorized dispute resolution procedures or any other measures specified by Cabinet Office Order as similar thereto.
Read this with the articles around it
(Suspension or Discontinuation of Dispute Resolution Services)
A designated dispute resolution organization must obtain the authorization by the Prime Minister when it seeks to suspend…
指定紛争解決機関は、紛争解決等業務の全部若しくは一部の休止（次項に規定する理由によるものを除く。）をし、又は廃止をしようとするときは、内閣総理大臣の認可を受けなければならない。
Open this provision(Revocation of Designations)
If a designated dispute resolution organization falls under any of the following items, the Prime Minister may revoke its designation under the provisions of paragraph (1) of the preceding Article or…
内閣総理大臣は、指定紛争解決機関が次の各号のいずれかに該当するときは、前条第一項の規定による指定を取り消し、又は六月以内の期間を定めて、その業務の全部若しくは一部の停止を命ずることができる。
Open this provision(Provisions of the Banking Act Applied Mutatis Mutandis to Designated Dispute Resolution Organizations)
The provisions of Article 2, paragraphs (28) through (32) and Articles 52-63 through 52-83 of the Banking Act (including the penal provisions pertaining to these provisions; referred to as the…
銀行法第二条第二十八項から第三十二項まで及び第五十二条の六十三から第五十二条の八十三までの規定（これらの規定に係る罰則を含む。次項において「銀行法規定」という。）は、指定紛争解決機関について準用する。
Open this provision(Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Electronic Payment Instruments Business)
An electronic payment instruments service provider must take the measures specified in the following items according to the categories of cases prescribed therein:
電子決済手段等取引業者は、次の各号に掲げる場合の区分に応じ、当該各号に定める措置を講じなければならない。
Open this provision(Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Electronic Payment Instruments Business)
An electronic payment instruments service provider must take the measures specified in the following items according to the categories of cases prescribed therein:
電子決済手段等取引業者は、次の各号に掲げる場合の区分に応じ、当該各号に定める措置を講じなければならない。
Open this provision(Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Electronic Payment Instruments Business)
if one or more designated dispute resolution organizations for electronic payment instruments business (meaning designated dispute resolution organizations of which type of dispute resolution…
指定電子決済手段等取引業務紛争解決機関（指定紛争解決機関であってその紛争解決等業務の種別が電子決済手段等取引業務であるものをいう。以下この条において同じ。）が存在する場合 一の指定電子決済手段等取引業務紛争解決機関との間で電子決済手段等取引業に係る手続実施基本契約（第九十九条第一項第八号に規定する手続実施基本契約をい…
Open this provision(Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Electronic Payment Instruments Business)
if no designated dispute resolution organization for electronic payment instruments business exists:complaint processing measures and dispute resolution measures pertaining to the electronic payment…
指定電子決済手段等取引業務紛争解決機関が存在しない場合 電子決済手段等取引業に関する苦情処理措置及び紛争解決措置
Open this provision(Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Electronic Payment Instruments Business)
If an electronic payment instruments service provider implements measures to conclude a basic contract for execution of procedures pursuant to the provisions of the preceding paragraph…
電子決済手段等取引業者は、前項の規定により手続実施基本契約を締結する措置を講じた場合には、当該手続実施基本契約の相手方である指定電子決済手段等取引業務紛争解決機関の商号又は名称を公表しなければならない。
Open this provision(Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Electronic Payment Instruments Business)
if an electronic payment instruments service provider who initially fell under the case set forth in paragraph (1), item (i) has come to fall under the case set forth in paragraph (1)…
第一項第一号に掲げる場合に該当していた場合において、同項第二号に掲げる場合に該当することとなったとき 第百一条第一項において読み替えて準用する銀行法第五十二条の八十三第一項の規定による紛争解決等業務の廃止の認可又は第百条第一項の規定による指定の取消しの時に…
Open this provision(Designation of Persons That Provide Dispute Resolution Services)
The Prime Minister may designate a person satisfying the following requirements for a person that provides dispute resolution services upon their application:
内閣総理大臣は、次に掲げる要件を備える者を、その申請により、紛争解決等業務を行う者として、指定することができる。
Open this provision(Designation of Persons That Provide Dispute Resolution Services)
as a result of opinions heard pursuant to the provisions of the following paragraph, the ratio of funds transfer service providers, etc.…
次項の規定により意見を聴取した結果、手続実施基本契約（紛争解決等業務の実施を内容とする契約をいう。以下この章において同じ。）の解除に関する事項その他の手続実施基本契約の内容（第百一条第一項において読み替えて準用する銀行法第五十二条の六十七第二項各号に掲げる事項を除く。）その他の業務規程の内容（第百一条第一項において読…
Open this provisionelectronic payment instruments services
「電子決済手段等取引業」
Carrying on as a business any of the acts listed in Article 2, paragraph (10): buying, selling or exchanging electronic payment instruments (電子決済手段); acting as intermediary, broker or agent in those deals; managing electronic payment instruments for others, apart from kinds a Cabinet Office Order (内閣府令) exempts as posing little risk to users; or, entrusted by a funds transfer service provider (資金移動業者), agreeing with users who have an ongoing funds transfer contract with it to move or receive funds electronically, and raising or lowering the amount they can claim from that provider accordingly, on its behalf.
Defined inArticle 2, paragraph (10)· applies throughout the law
electronic payment instruments service provider
「電子決済手段等取引業者」
A person registered by the Prime Minister (内閣総理大臣) under Article 62-3 to carry on electronic payment instruments services (電子決済手段等取引業), which no one without that registration may carry on.
Defined inArticle 2, paragraph (12)· applies throughout the law
designated dispute resolution organization
「指定紛争解決機関」
A person designated by the Prime Minister under Article 99, paragraph (1) to carry out dispute resolution services (紛争解決等業務).
Defined inArticle 2, paragraph (26)· applies throughout the law
dispute resolution servicesmachine translation
「紛争解決等業務」
Work involved in complaint processing procedures (苦情処理手続) and dispute resolution procedures (紛争解決手続) concerning funds transfer services other than specified funds transfer services (特定資金移動業), electronic payment instruments services, cryptoasset exchange services or electronic payment instruments and cryptoasset intermediary services, and work incidental to it.
Defined inArticle 2, paragraph (27)· applies throughout the law
categories of dispute resolution servicesmachine translation
「紛争解決等業務の種別」
The three kinds into which dispute resolution services (紛争解決等業務) are divided: funds transfer business (資金移動業務), electronic payment instruments business (電子決済手段等取引業務) and cryptoasset exchange business (暗号資産交換業務).
Defined inArticle 2, paragraph (28)· applies throughout the law
electronic payment instruments businessmachine translation
「電子決済手段等取引業務」
One of the kinds into which dispute resolution services (紛争解決等業務) are sorted: the business of an electronic payment instruments service provider (電子決済手段等取引業者) in the acts listed in Article 2, paragraph (10), together with the business of an intermediary registered under Article 63-22-2 (電子決済手段・暗号資産サービス仲介業者) in electronic payment instruments intermediary acts (電子決済手段仲介行為).
Defined inArticle 2, paragraph (28)· applies only in this provision and in Article 62-16, paragraph (1), item (i)
complaint processing measures
「苦情処理措置」
As used in paragraph (1), item (ii) of Article 51-4, Article 62-16 or Article 63-12, having a person a Cabinet Office Order (内閣府令) specifies as having expert knowledge and experience of consumer affairs, such as consultation on complaints between consumers and businesses, advise or guide the employees who handle users' complaints, or another measure that Order sets as equivalent.
Defined inArticle 51-4, paragraph (4)
dispute resolution measures
「紛争解決措置」
As used in paragraph (1), item (ii) of Article 51-4, Article 62-16 or Article 63-12, resolving disputes with users through authorized dispute resolution procedures (認証紛争解決手続), or another measure a Cabinet Office Order (内閣府令) sets as equivalent.
Defined inArticle 51-4, paragraph (5)
authorized dispute resolution procedures
「認証紛争解決手続」
In Article 51-4, paragraph (5), Article 62-16, paragraph (5) and Article 63-12, paragraph (5), authorized dispute resolution procedures as defined in Article 2, item (iii) of the Act on Promotion of Use of Alternative Dispute Resolution: private dispute resolution procedures carried out as business that the Minister of Justice has certified under Article 5 of that Act.
Defined inArticle 51-4, paragraph (5)· applies only in this provision and in Article 62-16, paragraph (5); and Article 63-12, paragraph (5)
basic contract for execution of proceduresmachine translation
「手続実施基本契約」
A contract for the carrying out of dispute resolution services (紛争解決等業務), the complaint processing and dispute resolution work of a designated dispute resolution organization (指定紛争解決機関), as Article 99, paragraph (1), item (viii) defines it.
Defined inArticle 62-16, paragraph (1), item (i)· applies only in this provision and in Article 62-16, paragraph (2)
designated dispute resolution organization for electronic payment instruments businessmachine translation
「指定電子決済手段等取引業務紛争解決機関」
In Article 62-16, a designated dispute resolution organization (指定紛争解決機関) whose category of dispute resolution services is electronic payment instruments business (電子決済手段等取引業務).
Defined inArticle 62-16, paragraph (1), item (i)· applies only in this article
complaint processing measures
「苦情処理措置」
As used in paragraph (1), item (ii) of Article 51-4, Article 62-16 or Article 63-12, having a person a Cabinet Office Order (内閣府令) specifies as having expert knowledge and experience of consumer affairs, such as consultation on complaints between consumers and businesses, advise or guide the employees who handle users' complaints, or another measure that Order sets as equivalent.
Defined inArticle 62-16, paragraph (4)
dispute resolution measures
「紛争解決措置」
As used in Article 62-16, paragraph (1), item (ii), resolving disputes with users through authorized dispute resolution procedures (認証紛争解決手続), or another measure a Cabinet Office Order (内閣府令) sets as equivalent.
Defined inArticle 62-16, paragraph (5)
Prime Minister
内閣総理大臣
The head of the Cabinet. Designated by the Diet from among its own members, and appointed by the Emperor on that designation (Articles 67 and 6). The Prime Minister appoints and may dismiss the other Ministers of State at will, and a majority of them must be members of the Diet (Article 68). No Minister of State can be subjected to legal action while in office without the Prime Minister's consent (Article 75).
Written by AI using Constitution, Arts. 6, 67, 68, 75 and Wikipedia: Prime Minister of Japan as a reference.