Article 51-4Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Funds Transfer Services
第五十一条の四（指定資金移動業務紛争解決機関との契約締結義務等）
A funds transfer service provider must take the measures specified in the following items according to the categories of cases set forth therein:
資金移動業者は、次の各号に掲げる場合の区分に応じ、当該各号に定める措置を講じなければならない。
if one or more designated dispute resolution organizations for funds transfer services (meaning designated dispute resolution organizations for which the category of dispute resolution services is a funds transfer service; hereinafter the same applies in this Article) exist:measures to conclude a basic contract for execution of procedures with a designated dispute resolution organization for funds transfer service (meaning a basic contract for execution of procedures prescribed in Article 99, paragraph (1), item (viii); the same applies in the following paragraph) pertaining to the funds transfer service; or
指定資金移動業務紛争解決機関（指定紛争解決機関であってその紛争解決等業務の種別が資金移動業務であるものをいう。以下この条において同じ。）が存在する場合 一の指定資金移動業務紛争解決機関との間で資金移動業に係る手続実施基本契約（第九十九条第一項第八号に規定する手続実施基本契約をいう。次項において同じ。）を締結する措置
if no designated dispute resolution organization for funds transfer services exists:complaint processing measures and dispute resolution measures pertaining to the funds transfer service.
指定資金移動業務紛争解決機関が存在しない場合 資金移動業に関する苦情処理措置及び紛争解決措置
If a funds transfer service provider implements measures to conclude a basic contract for execution of procedures pursuant to the provisions of the preceding paragraph, the funds transfer service provider must publicly announce the trade name or other name of the designated dispute resolution organization for funds transfer services that is the counterparty to the basic contract for execution of procedures.
資金移動業者は、前項の規定により手続実施基本契約を締結する措置を講じた場合には、当該手続実施基本契約の相手方である指定資金移動業務紛争解決機関の商号又は名称を公表しなければならない。
The provisions of paragraph (1) do not apply during the period specified in the following items according to the respective categories of cases prescribed therein:
第一項の規定は、次の各号に掲げる場合の区分に応じ、当該各号に定める期間においては、適用しない。
if a funds transfer service provider who initially fell under paragraph (1), item (i) has come to fall under paragraph (1), item (ii):A period specified by the Prime Minister as that necessary for taking measures specified in paragraph (1), item (ii) when authorization is granted for the discontinuation of the dispute resolution services referred to in Article 52-83, paragraph (1) of the Banking Act as applied mutatis mutandis pursuant to Article 101, paragraph (1) following the deemed replacement of terms or designation is revoked pursuant to the provisions of Article 100, paragraph (1);
if a funds transfer service provider falls under paragraph (1), item (i), when authorization is granted for the discontinuation of the dispute resolution services by the Designated Dispute Resolution Organization for Funds Transfer Services mentioned in that item of Article 52-83, paragraph (1) of the Banking Act as applied mutatis mutandis pursuant to Article 101, paragraph (1) following the replacement of terms or the designation granted to the Designated Dispute Resolution Organization for Funds Transfer Services under the provision of Article 99, paragraph (1) is revoked pursuant to the provisions of Article 100, paragraph (1) (excluding the case specified in the preceding item):A period specified by the Prime Minister as the period necessary for taking measures specified in paragraph (1), item (i) at the time of the authorization or revocation; or
if a funds transfer service provider who initially fell under paragraph (1), item (ii) has come to fall under paragraph (1), item (i):A period specified by the Prime Minister as the period necessary for taking measures specified in paragraph (1), item (i) when designation is granted under the provisions of Article 99, paragraph (1).
The term "complaint processing measures" as used in paragraph (1), item (ii) means having a person specified by Cabinet Office Order as one who has expert knowledge and experience with regard to consultation regarding complaints on consumer affairs that the consumer made against the service provider or in other areas of consumer affairs, to provide advice or guidance to employees or other workers who engage in the business of processing complaints from the users or any other measures specified by Cabinet Office Order as similar thereto.
第一項第二号の「苦情処理措置」とは、利用者からの苦情の処理の業務に従事する使用人その他の従業者に対する助言若しくは指導を消費生活に関する消費者と事業者との間に生じた苦情に係る相談その他の消費生活に関する事項について専門的な知識経験を有する者として内閣府令で定める者に行わせること又はこれに準ずるものとして内閣府令で定める措置をいう。
The term "dispute resolution measures" as used in paragraph (1), item (ii) means seeking resolution of a dispute with the user through the authorized dispute resolution procedures (meaning the authorized dispute resolution procedures prescribed in Article 2, item (iii) of the Act on Promoting the Use of Alternative Dispute Resolution (Act No. 151 of 2004); the same applies in Article 62-16, paragraph (5) and Article 63-12, paragraph (5)) or any other measures specified by Cabinet Office Order as similar thereto.
第一項第二号の「紛争解決措置」とは、利用者との紛争の解決を認証紛争解決手続（裁判外紛争解決手続の利用の促進に関する法律（平成十六年法律第百五十一号）第二条第三号に規定する認証紛争解決手続をいう。第六十二条の十六第五項及び第六十三条の十二第五項において同じ。）により図ること又はこれに準ずるものとして内閣府令で定める措置をいう。
Read this with the articles around it
(Suspension or Discontinuation of Dispute Resolution Services)
A designated dispute resolution organization must obtain the authorization by the Prime Minister when it seeks to suspend…
指定紛争解決機関は、紛争解決等業務の全部若しくは一部の休止（次項に規定する理由によるものを除く。）をし、又は廃止をしようとするときは、内閣総理大臣の認可を受けなければならない。
Open this provision(Revocation of Designations)
If a designated dispute resolution organization falls under any of the following items, the Prime Minister may revoke its designation under the provisions of paragraph (1) of the preceding Article or…
内閣総理大臣は、指定紛争解決機関が次の各号のいずれかに該当するときは、前条第一項の規定による指定を取り消し、又は六月以内の期間を定めて、その業務の全部若しくは一部の停止を命ずることができる。
Open this provision(Provisions of the Banking Act Applied Mutatis Mutandis to Designated Dispute Resolution Organizations)
The provisions of Article 2, paragraphs (28) through (32) and Articles 52-63 through 52-83 of the Banking Act (including the penal provisions pertaining to these provisions; referred to as the…
銀行法第二条第二十八項から第三十二項まで及び第五十二条の六十三から第五十二条の八十三までの規定（これらの規定に係る罰則を含む。次項において「銀行法規定」という。）は、指定紛争解決機関について準用する。
Open this provision(Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Funds Transfer Services)
A funds transfer service provider must take the measures specified in the following items according to the categories of cases set forth therein:
資金移動業者は、次の各号に掲げる場合の区分に応じ、当該各号に定める措置を講じなければならない。
Open this provision(Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Funds Transfer Services)
A funds transfer service provider must take the measures specified in the following items according to the categories of cases set forth therein:
資金移動業者は、次の各号に掲げる場合の区分に応じ、当該各号に定める措置を講じなければならない。
Open this provision(Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Funds Transfer Services)
if one or more designated dispute resolution organizations for funds transfer services (meaning designated dispute resolution organizations for which the category of dispute resolution services is a…
指定資金移動業務紛争解決機関（指定紛争解決機関であってその紛争解決等業務の種別が資金移動業務であるものをいう。以下この条において同じ。）が存在する場合 一の指定資金移動業務紛争解決機関との間で資金移動業に係る手続実施基本契約（第九十九条第一項第八号に規定する手続実施基本契約をいう。次項において同じ。）を締結する措置
Open this provision(Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Funds Transfer Services)
if no designated dispute resolution organization for funds transfer services exists:complaint processing measures and dispute resolution measures pertaining to the funds transfer service.
指定資金移動業務紛争解決機関が存在しない場合 資金移動業に関する苦情処理措置及び紛争解決措置
Open this provision(Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Funds Transfer Services)
If a funds transfer service provider implements measures to conclude a basic contract for execution of procedures pursuant to the provisions of the preceding paragraph…
資金移動業者は、前項の規定により手続実施基本契約を締結する措置を講じた場合には、当該手続実施基本契約の相手方である指定資金移動業務紛争解決機関の商号又は名称を公表しなければならない。
Open this provision(Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Funds Transfer Services)
if a funds transfer service provider who initially fell under paragraph (1), item (i) has come to fall under paragraph (1), item (ii):A period specified by the Prime Minister as that necessary for…
第一項第一号に掲げる場合に該当していた場合において、同項第二号に掲げる場合に該当することとなったとき 第百一条第一項において読み替えて準用する銀行法第五十二条の八十三第一項の規定による紛争解決等業務の廃止の認可又は第百条第一項の規定による指定の取消しの時に…
Open this provision(Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Electronic Payment Instruments Business)
The term "dispute resolution measures" as used in paragraph (1), item (ii) means seeking resolution of a dispute with the user through the authorized dispute resolution procedures or any other…
第一項第二号の「紛争解決措置」とは、利用者との紛争の解決を認証紛争解決手続により図ること又はこれに準ずるものとして内閣府令で定める措置をいう。
Open this provision(Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Cryptoasset Exchange Business)
The term "dispute resolution measures" as used in paragraph (1), item (ii) means to seek resolution of a dispute with the user through the authorized dispute resolution procedures or any other…
第一項第二号の「紛争解決措置」とは、利用者との紛争の解決を認証紛争解決手続により図ること又はこれに準ずるものとして内閣府令で定める措置をいう。
Open this provision(Designation of Persons That Provide Dispute Resolution Services)
The Prime Minister may designate a person satisfying the following requirements for a person that provides dispute resolution services upon their application:
内閣総理大臣は、次に掲げる要件を備える者を、その申請により、紛争解決等業務を行う者として、指定することができる。
Open this provision(Designation of Persons That Provide Dispute Resolution Services)
as a result of opinions heard pursuant to the provisions of the following paragraph, the ratio of funds transfer service providers, etc.…
次項の規定により意見を聴取した結果、手続実施基本契約（紛争解決等業務の実施を内容とする契約をいう。以下この章において同じ。）の解除に関する事項その他の手続実施基本契約の内容（第百一条第一項において読み替えて準用する銀行法第五十二条の六十七第二項各号に掲げる事項を除く。）その他の業務規程の内容（第百一条第一項において読…
Open this provisionfunds transfer services
「資金移動業」
Funds transfer transactions (為替取引) carried on as a business by a person other than a bank or other deposit-taking institution (銀行等).
Defined inArticle 2, paragraph (2)· applies throughout the law
funds transfer service provider
「資金移動業者」
A person registered by the Prime Minister under Article 37 to carry on funds transfer services (資金移動業).
Defined inArticle 2, paragraph (3)· applies throughout the law
designated dispute resolution organization
「指定紛争解決機関」
A person designated by the Prime Minister under Article 99, paragraph (1) to carry out dispute resolution services (紛争解決等業務).
Defined inArticle 2, paragraph (26)· applies throughout the law
dispute resolution servicesmachine translation
「紛争解決等業務」
Work involved in complaint processing procedures (苦情処理手続) and dispute resolution procedures (紛争解決手続) concerning funds transfer services other than specified funds transfer services (特定資金移動業), electronic payment instruments services, cryptoasset exchange services or electronic payment instruments and cryptoasset intermediary services, and work incidental to it.
Defined inArticle 2, paragraph (27)· applies throughout the law
categories of dispute resolution servicesmachine translation
「紛争解決等業務の種別」
The three kinds into which dispute resolution services (紛争解決等業務) are divided: funds transfer business (資金移動業務), electronic payment instruments business (電子決済手段等取引業務) and cryptoasset exchange business (暗号資産交換業務).
Defined inArticle 2, paragraph (28)· applies throughout the law
funds transfer businessmachine translation
「資金移動業務」
In Article 2, paragraph (28) and Article 51-4, paragraph (1), item (i), business relating to funds transfer transactions (為替取引) carried on by funds transfer service providers (資金移動業者).
Defined inArticle 2, paragraph (28)· applies only in this provision and in Article 51-4, paragraph (1), item (i)
basic contract for execution of proceduresmachine translation
「手続実施基本契約」
A contract for the carrying out of dispute resolution services (紛争解決等業務), the complaint processing and dispute resolution work of a designated dispute resolution organization (指定紛争解決機関), as Article 99, paragraph (1), item (viii) defines it.
Defined inArticle 51-4, paragraph (1), item (i)· applies only in this provision and in Article 51-4, paragraph (2)
designated dispute resolution organization for funds transfer servicesmachine translation
「指定資金移動業務紛争解決機関」
In Article 51-4, a designated dispute resolution organization (指定紛争解決機関) whose category of dispute resolution services is funds transfer business (資金移動業務).
Defined inArticle 51-4, paragraph (1), item (i)· applies only in this article
complaint processing measures
「苦情処理措置」
As used in paragraph (1), item (ii) of Article 51-4, Article 62-16 or Article 63-12, having a person a Cabinet Office Order (内閣府令) specifies as having expert knowledge and experience of consumer affairs, such as consultation on complaints between consumers and businesses, advise or guide the employees who handle users' complaints, or another measure that Order sets as equivalent.
Defined inArticle 51-4, paragraph (4)
dispute resolution measures
「紛争解決措置」
As used in paragraph (1), item (ii) of Article 51-4, Article 62-16 or Article 63-12, resolving disputes with users through authorized dispute resolution procedures (認証紛争解決手続), or another measure a Cabinet Office Order (内閣府令) sets as equivalent.
Defined inArticle 51-4, paragraph (5)
authorized dispute resolution procedures
「認証紛争解決手続」
In Article 51-4, paragraph (5), Article 62-16, paragraph (5) and Article 63-12, paragraph (5), authorized dispute resolution procedures as defined in Article 2, item (iii) of the Act on Promotion of Use of Alternative Dispute Resolution: private dispute resolution procedures carried out as business that the Minister of Justice has certified under Article 5 of that Act.
Defined inArticle 51-4, paragraph (5)· applies only in this provision and in Article 62-16, paragraph (5); and Article 63-12, paragraph (5)
Prime Minister
内閣総理大臣
The head of the Cabinet. Designated by the Diet from among its own members, and appointed by the Emperor on that designation (Articles 67 and 6). The Prime Minister appoints and may dismiss the other Ministers of State at will, and a majority of them must be members of the Diet (Article 68). No Minister of State can be subjected to legal action while in office without the Prime Minister's consent (Article 75).
Written by AI using Constitution, Arts. 6, 67, 68, 75 and Wikipedia: Prime Minister of Japan as a reference.