# 個人情報の保護に関する法律 / Act on the Protection of Personal Information — 第十条 (Article 10)

- Law: 個人情報の保護に関する法律 (Act on the Protection of Personal Information), 平成十五年法律第五十七号
- English title "Act on the Protection of Personal Information": Ministry of Justice translation
- Kind: Act — the distinction between 法律 (Act), 政令 (Cabinet Order), 省令 (Ministerial Order) and 条例 (local ordinance) decides who may issue it and what it may say.
- Provision: 第十条 (Article 10)（苦情処理のための措置） — address `art-10`
- Text in force since: 2026-10-01
- URL (the page that opens at this provision): https://japanlaw.org/ja/personal-information-protection-act/art-10
- Permanent URL (e-Gov law ID, never renamed): https://japanlaw.org/l/415AC0000000057/art-10
- Every provision below carries its address and both URLs on the line under it.
- Japanese text: e-Gov 法令検索, Digital Agency (デジタル庁). English: as marked on each line below.

Only the Japanese as published by the government has legal effect; the text
below is a copy of it. Every English rendering below is a translation and
says which kind: the Ministry of Justice's translation, or this
site's machine translation, whose model and date the Sources list names.
They are never merged and never substituted for one another.

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### 第十条（苦情処理のための措置） — (Complaint Processing Measures)
<sup>caption: Ministry of Justice translation — Japanese Law Translation Database System</sup>
<sup>art-10 · https://japanlaw.org/ja/personal-information-protection-act/art-10 · https://japanlaw.org/l/415AC0000000057/art-10</sup>

  **第一項**  国は、個人情報の取扱いに関し事業者と本人との間に生じた苦情の適切かつ迅速な処理を図るために必要な措置を講ずるものとする。
  <sup>art-10/par-1 · https://japanlaw.org/ja/personal-information-protection-act/art-10/par-1 · https://japanlaw.org/l/415AC0000000057/art-10/par-1</sup>
  The national government is to take the necessary measures to ensure the appropriate and prompt processing of complaints arising between businesses and identifiable persons regarding the handling of personal information.
  <sup>Ministry of Justice translation — Japanese Law Translation Database System</sup>

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## Sources

- e-Gov 法令検索, Digital Agency (デジタル庁) — 個人情報の保護に関する法律 — the text in force from 2026-10-01 (https://laws.e-gov.go.jp/law/415AC0000000057/20261001_507AC0000000070), retrieved 2026-10-10
- Japanese Law Translation Database System, Ministry of Justice (法務省) — Act on the Protection of Personal Information — Ministry of Justice translation (https://www.japaneselawtranslation.go.jp/en/laws/view/4241/tb), retrieved 2026-10-10
- This site's parser, version 190 — 個人情報の保護に関する法律 — structure, counts, cross-references and defined terms, computed 2026-10-10