# 資金決済に関する法律 / Payment Services Act — 第五十一条の四 (Article 51-4) - Law: 資金決済に関する法律 (Payment Services Act), 平成二十一年法律第五十九号 - English title "Payment Services Act": Ministry of Justice translation - Kind: Act — the distinction between 法律 (Act), 政令 (Cabinet Order), 省令 (Ministerial Order) and 条例 (local ordinance) decides who may issue it and what it may say. - Provision: 第五十一条の四 (Article 51-4)（指定資金移動業務紛争解決機関との契約締結義務等） — address `art-51-4` - Text in force since: 2026-08-12 - URL (the page that opens at this provision): https://japanlaw.org/ja/payment-services-act/art-51-4 - Permanent URL (e-Gov law ID, never renamed): https://japanlaw.org/l/421AC0000000059/art-51-4 - Every provision below carries its address and both URLs on the line under it. - Japanese text: e-Gov 法令検索, Digital Agency (デジタル庁). English: as marked on each line below. Only the Japanese as published by the government has legal effect; the text below is a copy of it. Every English rendering below is a translation and says which kind: the Ministry of Justice's translation, or this site's machine translation, whose model and date the Sources list names. They are never merged and never substituted for one another. --- ### 第五十一条の四（指定資金移動業務紛争解決機関との契約締結義務等） — (Obligation to Conclude Contract with Designated Dispute Resolution Organizations for Funds Transfer Services) caption: Ministry of Justice translation — Japanese Law Translation Database System art-51-4 · https://japanlaw.org/ja/payment-services-act/art-51-4 · https://japanlaw.org/l/421AC0000000059/art-51-4 **第一項** 資金移動業者は、次の各号に掲げる場合の区分に応じ、当該各号に定める措置を講じなければならない。 art-51-4/par-1 · https://japanlaw.org/ja/payment-services-act/art-51-4/par-1 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-1 A funds transfer service provider must take the measures specified in the following items according to the categories of cases set forth therein: Ministry of Justice translation — Japanese Law Translation Database System **一** 指定資金移動業務紛争解決機関（指定紛争解決機関であってその紛争解決等業務の種別が資金移動業務であるものをいう。以下この条において同じ。）が存在する場合　一の指定資金移動業務紛争解決機関との間で資金移動業に係る手続実施基本契約（第九十九条第一項第八号に規定する手続実施基本契約をいう。次項において同じ。）を締結する措置 art-51-4/par-1/item-1 · https://japanlaw.org/ja/payment-services-act/art-51-4/par-1/item-1 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-1/item-1 if one or more designated dispute resolution organizations for funds transfer services (meaning designated dispute resolution organizations for which the category of dispute resolution services is a funds transfer service; hereinafter the same applies in this Article) exist:measures to conclude a basic contract for execution of procedures with a designated dispute resolution organization for funds transfer service (meaning a basic contract for execution of procedures prescribed in Article 99, paragraph (1), item (viii); the same applies in the following paragraph) pertaining to the funds transfer service; or Ministry of Justice translation — Japanese Law Translation Database System **二** 指定資金移動業務紛争解決機関が存在しない場合　資金移動業に関する苦情処理措置及び紛争解決措置 art-51-4/par-1/item-2 · https://japanlaw.org/ja/payment-services-act/art-51-4/par-1/item-2 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-1/item-2 if no designated dispute resolution organization for funds transfer services exists:complaint processing measures and dispute resolution measures pertaining to the funds transfer service. Ministry of Justice translation — Japanese Law Translation Database System **第二項** 資金移動業者は、前項の規定により手続実施基本契約を締結する措置を講じた場合には、当該手続実施基本契約の相手方である指定資金移動業務紛争解決機関の商号又は名称を公表しなければならない。 art-51-4/par-2 · https://japanlaw.org/ja/payment-services-act/art-51-4/par-2 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-2 If a funds transfer service provider implements measures to conclude a basic contract for execution of procedures pursuant to the provisions of the preceding paragraph, the funds transfer service provider must publicly announce the trade name or other name of the designated dispute resolution organization for funds transfer services that is the counterparty to the basic contract for execution of procedures. Ministry of Justice translation — Japanese Law Translation Database System **第三項** 第一項の規定は、次の各号に掲げる場合の区分に応じ、当該各号に定める期間においては、適用しない。 art-51-4/par-3 · https://japanlaw.org/ja/payment-services-act/art-51-4/par-3 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-3 The provisions of paragraph (1) do not apply during the period specified in the following items according to the respective categories of cases prescribed therein: Ministry of Justice translation — Japanese Law Translation Database System **一** 第一項第一号に掲げる場合に該当していた場合において、同項第二号に掲げる場合に該当することとなったとき　第百一条第一項において読み替えて準用する銀行法第五十二条の八十三第一項の規定による紛争解決等業務の廃止の認可又は第百条第一項の規定による指定の取消しの時に、同号に定める措置を講ずるために必要な期間として内閣総理大臣が定める期間 art-51-4/par-3/item-1 · https://japanlaw.org/ja/payment-services-act/art-51-4/par-3/item-1 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-3/item-1 if a funds transfer service provider who initially fell under paragraph (1), item (i) has come to fall under paragraph (1), item (ii):A period specified by the Prime Minister as that necessary for taking measures specified in paragraph (1), item (ii) when authorization is granted for the discontinuation of the dispute resolution services referred to in Article 52-83, paragraph (1) of the Banking Act as applied mutatis mutandis pursuant to Article 101, paragraph (1) following the deemed replacement of terms or designation is revoked pursuant to the provisions of Article 100, paragraph (1); Ministry of Justice translation — Japanese Law Translation Database System **二** 第一項第一号に掲げる場合に該当していた場合において、同号の一の指定資金移動業務紛争解決機関の紛争解決等業務の廃止が第百一条第一項において読み替えて準用する銀行法第五十二条の八十三第一項の規定により認可されたとき、又は同号の一の指定資金移動業務紛争解決機関の第九十九条第一項の規定による指定が第百条第一項の規定により取り消されたとき（前号に掲げる場合を除く。）　その認可又は取消しの時に、第一項第一号に定める措置を講ずるために必要な期間として内閣総理大臣が定める期間 art-51-4/par-3/item-2 · https://japanlaw.org/ja/payment-services-act/art-51-4/par-3/item-2 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-3/item-2 if a funds transfer service provider falls under paragraph (1), item (i), when authorization is granted for the discontinuation of the dispute resolution services by the Designated Dispute Resolution Organization for Funds Transfer Services mentioned in that item of Article 52-83, paragraph (1) of the Banking Act as applied mutatis mutandis pursuant to Article 101, paragraph (1) following the replacement of terms or the designation granted to the Designated Dispute Resolution Organization for Funds Transfer Services under the provision of Article 99, paragraph (1) is revoked pursuant to the provisions of Article 100, paragraph (1) (excluding the case specified in the preceding item):A period specified by the Prime Minister as the period necessary for taking measures specified in paragraph (1), item (i) at the time of the authorization or revocation; or Ministry of Justice translation — Japanese Law Translation Database System **三** 第一項第二号に掲げる場合に該当していた場合において、同項第一号に掲げる場合に該当することとなったとき　第九十九条第一項の規定による指定の時に、同号に定める措置を講ずるために必要な期間として内閣総理大臣が定める期間 art-51-4/par-3/item-3 · https://japanlaw.org/ja/payment-services-act/art-51-4/par-3/item-3 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-3/item-3 if a funds transfer service provider who initially fell under paragraph (1), item (ii) has come to fall under paragraph (1), item (i):A period specified by the Prime Minister as the period necessary for taking measures specified in paragraph (1), item (i) when designation is granted under the provisions of Article 99, paragraph (1). Ministry of Justice translation — Japanese Law Translation Database System **第四項** 第一項第二号の「苦情処理措置」とは、利用者からの苦情の処理の業務に従事する使用人その他の従業者に対する助言若しくは指導を消費生活に関する消費者と事業者との間に生じた苦情に係る相談その他の消費生活に関する事項について専門的な知識経験を有する者として内閣府令で定める者に行わせること又はこれに準ずるものとして内閣府令で定める措置をいう。 art-51-4/par-4 · https://japanlaw.org/ja/payment-services-act/art-51-4/par-4 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-4 The term "complaint processing measures" as used in paragraph (1), item (ii) means having a person specified by Cabinet Office Order as one who has expert knowledge and experience with regard to consultation regarding complaints on consumer affairs that the consumer made against the service provider or in other areas of consumer affairs, to provide advice or guidance to employees or other workers who engage in the business of processing complaints from the users or any other measures specified by Cabinet Office Order as similar thereto. Ministry of Justice translation — Japanese Law Translation Database System **第五項** 第一項第二号の「紛争解決措置」とは、利用者との紛争の解決を認証紛争解決手続（裁判外紛争解決手続の利用の促進に関する法律（平成十六年法律第百五十一号）第二条第三号に規定する認証紛争解決手続をいう。第六十二条の十六第五項及び第六十三条の十二第五項において同じ。）により図ること又はこれに準ずるものとして内閣府令で定める措置をいう。 art-51-4/par-5 · https://japanlaw.org/ja/payment-services-act/art-51-4/par-5 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-5 The term "dispute resolution measures" as used in paragraph (1), item (ii) means seeking resolution of a dispute with the user through the authorized dispute resolution procedures (meaning the authorized dispute resolution procedures prescribed in Article 2, item (iii) of the Act on Promoting the Use of Alternative Dispute Resolution (Act No. 151 of 2004); the same applies in Article 62-16, paragraph (5) and Article 63-12, paragraph (5)) or any other measures specified by Cabinet Office Order as similar thereto. Ministry of Justice translation — Japanese Law Translation Database System --- ## Cites - art-51-4/par-1/item-1: この条 → 資金決済に関する法律 第五十一条の四 (Article 51-4), art-51-4 — https://japanlaw.org/ja/payment-services-act/art-51-4 · https://japanlaw.org/l/421AC0000000059/art-51-4 - art-51-4/par-1/item-1: 第九十九条第一項第八号 → 資金決済に関する法律 第九十九条第一項第八号 (Article 99, paragraph (1), item (viii)), art-99/par-1/item-8 — https://japanlaw.org/ja/payment-services-act/art-99/par-1/item-8 · https://japanlaw.org/l/421AC0000000059/art-99/par-1/item-8 - art-51-4/par-1/item-1: 次項 → 資金決済に関する法律 第五十一条の四第二項 (Article 51-4, paragraph (2)), art-51-4/par-2 — https://japanlaw.org/ja/payment-services-act/art-51-4/par-2 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-2 - art-51-4/par-2: 前項 → 資金決済に関する法律 第五十一条の四第一項 (Article 51-4, paragraph (1)), art-51-4/par-1 — https://japanlaw.org/ja/payment-services-act/art-51-4/par-1 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-1 - art-51-4/par-3: 第一項 → 資金決済に関する法律 第五十一条の四第一項 (Article 51-4, paragraph (1)), art-51-4/par-1 — https://japanlaw.org/ja/payment-services-act/art-51-4/par-1 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-1 - art-51-4/par-3/item-1: 第一項第一号 → 資金決済に関する法律 第五十一条の四第一項第一号 (Article 51-4, paragraph (1), item (i)), art-51-4/par-1/item-1 — https://japanlaw.org/ja/payment-services-act/art-51-4/par-1/item-1 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-1/item-1 - art-51-4/par-3/item-1: 同項第二号 → 資金決済に関する法律 第五十一条の四第一項第二号 (Article 51-4, paragraph (1), item (ii)), art-51-4/par-1/item-2 — https://japanlaw.org/ja/payment-services-act/art-51-4/par-1/item-2 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-1/item-2 - art-51-4/par-3/item-1: 第百一条第一項 → 資金決済に関する法律 第百一条第一項 (Article 101, paragraph (1)), art-101/par-1 — https://japanlaw.org/ja/payment-services-act/art-101/par-1 · https://japanlaw.org/l/421AC0000000059/art-101/par-1 - art-51-4/par-3/item-1: 銀行法第五十二条の八十三第一項 → 銀行法 第五十二条の八十三第一項 (Article 52-83, paragraph (1)), art-52-83/par-1 — https://japanlaw.org/ja/banking-act/art-52-83/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-83/par-1 - art-51-4/par-3/item-1: 第百条第一項 → 資金決済に関する法律 第百条第一項 (Article 100, paragraph (1)), art-100/par-1 — https://japanlaw.org/ja/payment-services-act/art-100/par-1 · https://japanlaw.org/l/421AC0000000059/art-100/par-1 - art-51-4/par-3/item-2: 第一項第一号 → 資金決済に関する法律 第五十一条の四第一項第一号 (Article 51-4, paragraph (1), item (i)), art-51-4/par-1/item-1 — https://japanlaw.org/ja/payment-services-act/art-51-4/par-1/item-1 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-1/item-1 - art-51-4/par-3/item-2: 第百一条第一項 → 資金決済に関する法律 第百一条第一項 (Article 101, paragraph (1)), art-101/par-1 — https://japanlaw.org/ja/payment-services-act/art-101/par-1 · https://japanlaw.org/l/421AC0000000059/art-101/par-1 - art-51-4/par-3/item-2: 銀行法第五十二条の八十三第一項 → 銀行法 第五十二条の八十三第一項 (Article 52-83, paragraph (1)), art-52-83/par-1 — https://japanlaw.org/ja/banking-act/art-52-83/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-83/par-1 - art-51-4/par-3/item-2: 第九十九条第一項 → 資金決済に関する法律 第九十九条第一項 (Article 99, paragraph (1)), art-99/par-1 — https://japanlaw.org/ja/payment-services-act/art-99/par-1 · https://japanlaw.org/l/421AC0000000059/art-99/par-1 - art-51-4/par-3/item-2: 第百条第一項 → 資金決済に関する法律 第百条第一項 (Article 100, paragraph (1)), art-100/par-1 — https://japanlaw.org/ja/payment-services-act/art-100/par-1 · https://japanlaw.org/l/421AC0000000059/art-100/par-1 - art-51-4/par-3/item-2: 前号 → 資金決済に関する法律 第五十一条の四第三項第一号 (Article 51-4, paragraph (3), item (i)), art-51-4/par-3/item-1 — https://japanlaw.org/ja/payment-services-act/art-51-4/par-3/item-1 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-3/item-1 - art-51-4/par-3/item-3: 第一項第二号 → 資金決済に関する法律 第五十一条の四第一項第二号 (Article 51-4, paragraph (1), item (ii)), art-51-4/par-1/item-2 — https://japanlaw.org/ja/payment-services-act/art-51-4/par-1/item-2 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-1/item-2 - art-51-4/par-3/item-3: 同項第一号 → 資金決済に関する法律 第五十一条の四第一項第一号 (Article 51-4, paragraph (1), item (i)), art-51-4/par-1/item-1 — https://japanlaw.org/ja/payment-services-act/art-51-4/par-1/item-1 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-1/item-1 - art-51-4/par-3/item-3: 第九十九条第一項 → 資金決済に関する法律 第九十九条第一項 (Article 99, paragraph (1)), art-99/par-1 — https://japanlaw.org/ja/payment-services-act/art-99/par-1 · https://japanlaw.org/l/421AC0000000059/art-99/par-1 - art-51-4/par-4: 第一項第二号 → 資金決済に関する法律 第五十一条の四第一項第二号 (Article 51-4, paragraph (1), item (ii)), art-51-4/par-1/item-2 — https://japanlaw.org/ja/payment-services-act/art-51-4/par-1/item-2 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-1/item-2 - art-51-4/par-5: 第一項第二号 → 資金決済に関する法律 第五十一条の四第一項第二号 (Article 51-4, paragraph (1), item (ii)), art-51-4/par-1/item-2 — https://japanlaw.org/ja/payment-services-act/art-51-4/par-1/item-2 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-1/item-2 - art-51-4/par-5: 裁判外紛争解決手続の利用の促進に関する法律（平成十六年法律第百五十一号）第二条第三号 → e-Gov law 416AC0000000151, 第二条第一項第三号 (Article 2, paragraph (1), item (iii)), art-2/par-1/item-3 — not held in this collection - art-51-4/par-5: 第六十二条の十六第五項 → 資金決済に関する法律 第六十二条の十六第五項 (Article 62-16, paragraph (5)), art-62-16/par-5 — https://japanlaw.org/ja/payment-services-act/art-62-16/par-5 · https://japanlaw.org/l/421AC0000000059/art-62-16/par-5 - art-51-4/par-5: 第六十三条の十二第五項 → 資金決済に関する法律 第六十三条の十二第五項 (Article 63-12, paragraph (5)), art-63-12/par-5 — https://japanlaw.org/ja/payment-services-act/art-63-12/par-5 · https://japanlaw.org/l/421AC0000000059/art-63-12/par-5 ## Cited by 10 provisions cite this one. No official source publishes this direction. - 資金決済に関する法律 第二条第二十八項（定義） — https://japanlaw.org/ja/payment-services-act/art-2/par-28 · https://japanlaw.org/l/421AC0000000059/art-2/par-28 - 資金決済に関する法律 第三十七条の二第二項（特定信託会社に関する特例） — https://japanlaw.org/ja/payment-services-act/art-37-2/par-2 · https://japanlaw.org/l/421AC0000000059/art-37-2/par-2 - 資金決済に関する法律 第五十一条の四第一項第一号（指定資金移動業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/payment-services-act/art-51-4/par-1/item-1 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-1/item-1 - 資金決済に関する法律 第五十一条の四第二項（指定資金移動業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/payment-services-act/art-51-4/par-2 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-2 - 資金決済に関する法律 第五十一条の四第三項（指定資金移動業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/payment-services-act/art-51-4/par-3 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-3 - 資金決済に関する法律 第五十一条の四第三項第一号（指定資金移動業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/payment-services-act/art-51-4/par-3/item-1 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-3/item-1 - 資金決済に関する法律 第五十一条の四第三項第二号（指定資金移動業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/payment-services-act/art-51-4/par-3/item-2 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-3/item-2 - 資金決済に関する法律 第五十一条の四第三項第三号（指定資金移動業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/payment-services-act/art-51-4/par-3/item-3 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-3/item-3 - 資金決済に関する法律 第五十一条の四第四項（指定資金移動業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/payment-services-act/art-51-4/par-4 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-4 - 資金決済に関する法律 第五十一条の四第五項（指定資金移動業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/payment-services-act/art-51-4/par-5 · https://japanlaw.org/l/421AC0000000059/art-51-4/par-5 --- ## Sources - e-Gov 法令検索, Digital Agency (デジタル庁) — 資金決済に関する法律 — the text in force from 2026-08-12 (https://laws.e-gov.go.jp/law/421AC0000000059/20260812_508AC0000000064), retrieved 2026-10-12 - Japanese Law Translation Database System, Ministry of Justice (法務省) — Payment Services Act — Ministry of Justice translation (https://www.japaneselawtranslation.go.jp/en/laws/view/4477/tb), retrieved 2026-10-12 - This site's parser, version 189 — 資金決済に関する法律 — structure, counts, cross-references and defined terms, computed 2026-10-12