# 資金決済に関する法律 / Payment Services Act — 第二十一条の三 (Article 21-3)

- Law: 資金決済に関する法律 (Payment Services Act), 平成二十一年法律第五十九号
- English title "Payment Services Act": Ministry of Justice translation
- Kind: Act — the distinction between 法律 (Act), 政令 (Cabinet Order), 省令 (Ministerial Order) and 条例 (local ordinance) decides who may issue it and what it may say.
- Provision: 第二十一条の三 (Article 21-3)（苦情処理に関する措置） — address `art-21-3`
- Text in force since: 2026-08-12
- URL (the page that opens at this provision): https://japanlaw.org/ja/payment-services-act/art-21-3
- Permanent URL (e-Gov law ID, never renamed): https://japanlaw.org/l/421AC0000000059/art-21-3
- Every provision below carries its address and both URLs on the line under it.
- Japanese text: e-Gov 法令検索, Digital Agency (デジタル庁). English: as marked on each line below.

Only the Japanese as published by the government has legal effect; the text
below is a copy of it. Every English rendering below is a translation and
says which kind: the Ministry of Justice's translation, or this
site's machine translation, whose model and date the Sources list names.
They are never merged and never substituted for one another.

---

### 第二十一条の三（苦情処理に関する措置） — (Complaint Processing Measures)
<sup>caption: Ministry of Justice translation — Japanese Law Translation Database System</sup>
<sup>art-21-3 · https://japanlaw.org/ja/payment-services-act/art-21-3 · https://japanlaw.org/l/421AC0000000059/art-21-3</sup>

  **第一項**  前払式支払手段発行者は、前払式支払手段の発行及び利用に関する利用者からの苦情の適切かつ迅速な処理のために必要な措置を講じなければならない。
  <sup>art-21-3/par-1 · https://japanlaw.org/ja/payment-services-act/art-21-3/par-1 · https://japanlaw.org/l/421AC0000000059/art-21-3/par-1</sup>
  An issuer of prepaid payment instruments must take measures necessary to appropriately and promptly process complaints from the users about the issuance and use of prepaid payment instruments in an appropriate and prompt manner.
  <sup>Ministry of Justice translation — Japanese Law Translation Database System</sup>

---

## Sources

- e-Gov 法令検索, Digital Agency (デジタル庁) — 資金決済に関する法律 — the text in force from 2026-08-12 (https://laws.e-gov.go.jp/law/421AC0000000059/20260812_508AC0000000064), retrieved 2026-10-12
- Japanese Law Translation Database System, Ministry of Justice (法務省) — Payment Services Act — Ministry of Justice translation (https://www.japaneselawtranslation.go.jp/en/laws/view/4477/tb), retrieved 2026-10-12
- This site's parser, version 189 — 資金決済に関する法律 — structure, counts, cross-references and defined terms, computed 2026-10-12