# 金融商品取引法 / Financial Instruments and Exchange Act — 第百五十六条の四十九 (Article 156-49) - Law: 金融商品取引法 (Financial Instruments and Exchange Act), 昭和二十三年法律第二十五号 - English title "Financial Instruments and Exchange Act": Ministry of Justice translation - Kind: Act — the distinction between 法律 (Act), 政令 (Cabinet Order), 省令 (Ministerial Order) and 条例 (local ordinance) decides who may issue it and what it may say. - Provision: 第百五十六条の四十九 (Article 156-49)（指定紛争解決機関による苦情処理手続） — address `art-156-49` - Text in force since: 2026-08-12 - URL (the page that opens at this provision): https://japanlaw.org/ja/financial-instruments-and-exchange-act/art-156-49 - Permanent URL (e-Gov law ID, never renamed): https://japanlaw.org/l/323AC0000000025/art-156-49 - Every provision below carries its address and both URLs on the line under it. - Japanese text: e-Gov 法令検索, Digital Agency (デジタル庁). English: as marked on each line below. Only the Japanese as published by the government has legal effect; the text below is a copy of it. Every English rendering below is a translation and says which kind: the Ministry of Justice's translation, or this site's machine translation, whose model and date the Sources list names. They are never merged and never substituted for one another. --- ### 第百五十六条の四十九（指定紛争解決機関による苦情処理手続） — (Complaint Processing Procedures by a Designated Dispute Resolution Organization) caption: Ministry of Justice translation — Japanese Law Translation Database System art-156-49 · https://japanlaw.org/ja/financial-instruments-and-exchange-act/art-156-49 · https://japanlaw.org/l/323AC0000000025/art-156-49 **第一項** 指定紛争解決機関は、加入金融商品取引関係業者の顧客から金融商品取引業等業務関連苦情について解決の申立てがあつたときは、その相談に応じ、当該顧客に必要な助言をし、当該金融商品取引業等業務関連苦情に係る事情を調査するとともに、当該加入金融商品取引関係業者に対し、当該金融商品取引業等業務関連苦情の内容を通知してその迅速な処理を求めなければならない。 art-156-49/par-1 · https://japanlaw.org/ja/financial-instruments-and-exchange-act/art-156-49/par-1 · https://japanlaw.org/l/323AC0000000025/art-156-49/par-1 If the customer of a member person or firm involved in financial instruments transactions files an application for the resolution of a complaint related to financial instruments transaction services, beyond providing the customer with the necessary advice and investigating the circumstances to which the complaint related to financial instruments transaction services pertains based on its consultation with the customer, the designated dispute resolution organization must notify the member person or firm involved in financial instruments transactions of the substance and content of the complaint related to financial instruments transaction services, and request that the member person or firm involved in financial instruments transactions process the complaint expeditiously. Ministry of Justice translation — Japanese Law Translation Database System ## Cited by 1 provision cites this one. No official source publishes this direction. - 金融商品取引法 第百五十六条の三十八第九項（定義） — https://japanlaw.org/ja/financial-instruments-and-exchange-act/art-156-38/par-9 · https://japanlaw.org/l/323AC0000000025/art-156-38/par-9 --- ## Sources - e-Gov 法令検索, Digital Agency (デジタル庁) — 金融商品取引法 — the text in force from 2026-08-12 (https://laws.e-gov.go.jp/law/323AC0000000025/20260812_508AC0000000064), retrieved 2026-10-22 - Japanese Law Translation Database System, Ministry of Justice (法務省) — Financial Instruments and Exchange Act — Ministry of Justice translation (https://www.japaneselawtranslation.go.jp/en/laws/view/4633/tb), retrieved 2026-10-22 - This site's parser, version 212 — 金融商品取引法 — structure, counts, cross-references and defined terms, computed 2026-10-22