# 銀行法 / Banking Act — 第五十二条の七十三 (Article 52-73) - Law: 銀行法 (Banking Act), 昭和五十六年法律第五十九号 - English title "Banking Act": Ministry of Justice translation - Kind: Act — the distinction between 法律 (Act), 政令 (Cabinet Order), 省令 (Ministerial Order) and 条例 (local ordinance) decides who may issue it and what it may say. - Provision: 第五十二条の七十三 (Article 52-73)（指定紛争解決機関による紛争解決手続） — address `art-52-73` - Text in force since: 2026-08-12 - URL (the page that opens at this provision): https://japanlaw.org/ja/banking-act/art-52-73 - Permanent URL (e-Gov law ID, never renamed): https://japanlaw.org/l/356AC0000000059/art-52-73 - Every provision below carries its address and both URLs on the line under it. - Japanese text: e-Gov 法令検索, Digital Agency (デジタル庁). English: as marked on each line below. Only the Japanese as published by the government has legal effect; the text below is a copy of it. Every English rendering below is a translation and says which kind: the Ministry of Justice's translation, or this site's machine translation, whose model and date the Sources list names. They are never merged and never substituted for one another. --- ### 第五十二条の七十三（指定紛争解決機関による紛争解決手続） — (Dispute Resolution Procedures by Designated Dispute Resolution Organizations) caption: Ministry of Justice translation — Japanese Law Translation Database System art-52-73 · https://japanlaw.org/ja/banking-act/art-52-73 · https://japanlaw.org/l/356AC0000000059/art-52-73 **第一項** 加入銀行業関係業者に係る銀行業務等関連紛争の解決を図るため、当事者は、当該加入銀行業関係業者が手続実施基本契約を締結した指定紛争解決機関に対し、紛争解決手続の申立てをすることができる。 art-52-73/par-1 · https://japanlaw.org/ja/banking-act/art-52-73/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-1 The party to a dispute related to banking services, etc. may file a request for dispute resolution procedures with the designated dispute resolution organization with which the member banking service provider has concluded a basic contract for the implementation of dispute resolution procedures, for the purpose of resolving the dispute related to the banking services of the member banking service provider. Ministry of Justice translation — Japanese Law Translation Database System **第二項** 指定紛争解決機関は、前項の申立てを受けたときは、紛争解決委員を選任するものとする。 art-52-73/par-2 · https://japanlaw.org/ja/banking-act/art-52-73/par-2 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-2 When a designated dispute resolution organization receives a request referred to in the preceding paragraph, it is to appoint dispute resolution mediators. Ministry of Justice translation — Japanese Law Translation Database System **第三項** 紛争解決委員は、人格が高潔で識見の高い者であつて、次の各号のいずれかに該当する者（第一項の申立てに係る当事者と利害関係を有する者を除く。）のうちから選任されるものとする。この場合において、紛争解決委員のうち少なくとも一人は、第一号又は第三号（当該申立てが司法書士法第三条第一項第七号に規定する紛争に係るものである場合にあつては、第一号、第三号又は第四号）のいずれかに該当する者でなければならない。 art-52-73/par-3 · https://japanlaw.org/ja/banking-act/art-52-73/par-3 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3 Dispute resolution mediators are to be appointed from among persons of the highest moral character that fall under any of the following items (excluding any person with an interest in a party related to the request referred to in paragraph (1)). In such a case, at least one of the dispute resolution mediators must be a person that falls under item (i) or (iii) (item (i), (iii), or (iv), if the request is related to a dispute prescribed in Article 3, paragraph (1), item (vii) of the Judicial Scrivener Act): Ministry of Justice translation — Japanese Law Translation Database System **一** 弁護士であつてその職務に従事した期間が通算して五年以上である者 art-52-73/par-3/item-1 · https://japanlaw.org/ja/banking-act/art-52-73/par-3/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3/item-1 an attorney-at-law who has been practicing for five years or more in total; Ministry of Justice translation — Japanese Law Translation Database System **二** 紛争解決等業務の種別が銀行業務である場合にあつては銀行業務、紛争解決等業務の種別が電子決済等取扱業務である場合にあつては電子決済等取扱業務に従事した期間が通算して十年以上である者 art-52-73/par-3/item-2 · https://japanlaw.org/ja/banking-act/art-52-73/par-3/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3/item-2 a person that has engaged in banking services for ten years or more in total if the type of dispute resolution services is banking services, or a person engaged in electronic payment handling services for ten years or more in total if the type of dispute resolution services is electronic payment handling services; Ministry of Justice translation — Japanese Law Translation Database System **三** 消費生活に関する消費者と事業者との間に生じた苦情に係る相談その他の消費生活に関する事項について専門的な知識経験を有する者として内閣府令で定める者 art-52-73/par-3/item-3 · https://japanlaw.org/ja/banking-act/art-52-73/par-3/item-3 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3/item-3 a person specified by Cabinet Office Order as having specialized knowledge and experience in consultation on complaints that arise between consumers and business operators concerning consumer affairs or on other particulars concerning consumer affairs; Ministry of Justice translation — Japanese Law Translation Database System **四** 当該申立てが司法書士法第三条第一項第七号に規定する紛争に係るものである場合にあつては、同条第二項に規定する司法書士であつて同項に規定する簡裁訴訟代理等関係業務に従事した期間が通算して五年以上である者 art-52-73/par-3/item-4 · https://japanlaw.org/ja/banking-act/art-52-73/par-3/item-4 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3/item-4 a judicial scrivener prescribed in Article 3, paragraph (2) of the Judicial Scriveners Act, that has engaged in summary court legal representation services, etc. as defined in that paragraph for five years or more in total, if the request is related to a dispute prescribed in Article 3, paragraph (1), item (vii) of that Act; or Ministry of Justice translation — Japanese Law Translation Database System **五** 前各号に掲げる者に準ずる者として内閣府令で定める者 art-52-73/par-3/item-5 · https://japanlaw.org/ja/banking-act/art-52-73/par-3/item-5 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3/item-5 a person specified by Cabinet Office Order as being equivalent to a person set forth in one of the preceding items. Ministry of Justice translation — Japanese Law Translation Database System **第四項** 指定紛争解決機関は、第一項の申立てを第二項の規定により選任した紛争解決委員（以下この条及び次条第一項において単に「紛争解決委員」という。）による紛争解決手続に付するものとする。ただし、紛争解決委員は、当該申立てに係る当事者である加入銀行業関係業者の顧客が当該銀行業務等関連紛争を適切に解決するに足りる能力を有する者と認められることその他の事由により紛争解決手続を行うのに適当でないと認めるとき、又は当事者が不当な目的でみだりに第一項の申立てをしたと認めるときは、紛争解決手続を実施しないものとし、紛争解決委員が当該申立てを受託紛争解決機関における紛争解決手続に相当する手続に付することが適当と認めるときは、指定紛争解決機関は、受託紛争解決機関に紛争解決手続の業務を委託するものとする。 art-52-73/par-4 · https://japanlaw.org/ja/banking-act/art-52-73/par-4 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-4 A designated dispute resolution organization is to have the request referred to in paragraph (1) proceed to dispute resolution procedures implemented by dispute resolution mediators appointed pursuant to paragraph (2) (hereinafter simply referred to as the "dispute resolution mediators" in this Article and paragraph (1) of the following Article); provided, however, that if the dispute resolution mediators find that it is not appropriate to implement the dispute resolution procedures due to finding that the customer of the member banking service provider that is a party under that request has sufficient ability to properly resolve the dispute related to banking services, etc. or due to any other grounds, or if the dispute resolution mediators find that a party has filed the request referred to in paragraph (1) for unjust purposes and without due cause, they are not to implement the dispute resolution procedures, and if the dispute resolution mediators find it to be appropriate to have the request proceed to procedures equivalent to dispute resolution procedures at an entrusted dispute resolution organization, the designated dispute resolution organization is to entrust the operation of dispute resolution procedures to an entrusted dispute resolution organization. Ministry of Justice translation — Japanese Law Translation Database System **第五項** 前項ただし書の規定により紛争解決委員が紛争解決手続を実施しないこととしたとき、又は受託紛争解決機関に業務を委託することとしたときは、指定紛争解決機関は、第一項の申立てをした者に対し、その旨を理由を付して通知するものとする。 art-52-73/par-5 · https://japanlaw.org/ja/banking-act/art-52-73/par-5 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-5 If the dispute resolution mediators decide not to implement dispute resolution procedures pursuant to the proviso to the preceding paragraph, or if they decide to entrust the operation to an entrusted dispute resolution organization pursuant to the proviso to the preceding paragraph, the designated dispute resolution organization is to notify the person that filed the request referred to in paragraph (1) to that effect by giving the reason. Ministry of Justice translation — Japanese Law Translation Database System **第六項** 紛争解決委員は、当事者若しくは参考人から意見を聴取し、若しくは報告書の提出を求め、又は当事者から参考となるべき帳簿書類その他の物件の提出を求め、和解案を作成して、その受諾を勧告し、又は特別調停（第五十二条の六十七第六項に規定する特別調停案を提示することをいう。）をすることができる。 art-52-73/par-6 · https://japanlaw.org/ja/banking-act/art-52-73/par-6 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-6 Dispute resolution mediators may hear the opinions of the parties or the witnesses, request them to submit written reports, or ask the parties to submit books, documents, and any other articles that are to serve as a reference, prepare a settlement proposal and recommend that the parties accept it, or implement a special conciliation (meaning presenting the special conciliation proposal provided for in Article 52-67, paragraph (6)). Ministry of Justice translation — Japanese Law Translation Database System **第七項** 紛争解決手続は、公開しない。ただし、紛争解決委員は、当事者の同意を得て、相当と認める者の傍聴を許すことができる。 art-52-73/par-7 · https://japanlaw.org/ja/banking-act/art-52-73/par-7 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-7 Dispute resolution procedures are not disclosed to the public; provided, however, that the dispute resolution mediators may allow the attendance of a person that is considered to be appropriate, with the consent of the parties. Ministry of Justice translation — Japanese Law Translation Database System **第八項** 指定紛争解決機関は、紛争解決手続の開始に先立ち、当事者である加入銀行業関係業者の顧客に対し、内閣府令で定めるところにより、次に掲げる事項について、これを記載した書面を交付し、又はこれを記録した電磁的記録を提供して説明をしなければならない。 art-52-73/par-8 · https://japanlaw.org/ja/banking-act/art-52-73/par-8 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-8 Prior to the commencement of dispute resolution procedures and pursuant to the provisions of Cabinet Office Order, a designated dispute resolution organization must deliver a document that states the following particulars or provide an electronic or magnetic record in which these particulars have been recorded to the customer of the member banking service provider that is a party to the dispute, and give an explanation on the particulars: Ministry of Justice translation — Japanese Law Translation Database System **一** 当該顧客が支払う料金に関する事項 art-52-73/par-8/item-1 · https://japanlaw.org/ja/banking-act/art-52-73/par-8/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-8/item-1 the particulars concerning the fees to be paid by the customer; Ministry of Justice translation — Japanese Law Translation Database System **二** 第五十二条の六十七第四項第六号に規定する紛争解決手続の開始から終了に至るまでの標準的な手続の進行 art-52-73/par-8/item-2 · https://japanlaw.org/ja/banking-act/art-52-73/par-8/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-8/item-2 the standard operation process from the commencement to the termination of dispute resolution procedures, that is prescribed in Article 52-67, paragraph (4), item (vi); and Ministry of Justice translation — Japanese Law Translation Database System **三** その他内閣府令で定める事項 art-52-73/par-8/item-3 · https://japanlaw.org/ja/banking-act/art-52-73/par-8/item-3 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-8/item-3 other particulars specified by Cabinet Office Order. Ministry of Justice translation — Japanese Law Translation Database System **第九項** 指定紛争解決機関は、内閣府令で定めるところにより、その実施した紛争解決手続に関し、次に掲げる事項を記載した手続実施記録を作成し、保存しなければならない。 art-52-73/par-9 · https://japanlaw.org/ja/banking-act/art-52-73/par-9 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-9 A designated dispute resolution organization must prepare a record of dispute resolution procedure that state the following particulars on the dispute resolution procedures it implements and preserve the record, pursuant to the provisions of Cabinet Office Order: Ministry of Justice translation — Japanese Law Translation Database System **一** 銀行業務等関連紛争の当事者が紛争解決手続の申立てをした年月日 art-52-73/par-9/item-1 · https://japanlaw.org/ja/banking-act/art-52-73/par-9/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-9/item-1 the date on which the party to the dispute related to banking services, etc. filed the request for dispute resolution procedures; Ministry of Justice translation — Japanese Law Translation Database System **二** 銀行業務等関連紛争の当事者及びその代理人の氏名、商号又は名称 art-52-73/par-9/item-2 · https://japanlaw.org/ja/banking-act/art-52-73/par-9/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-9/item-2 the names or trade names of the parties to the dispute related to banking services, etc. and their agents; Ministry of Justice translation — Japanese Law Translation Database System **三** 紛争解決委員の氏名 art-52-73/par-9/item-3 · https://japanlaw.org/ja/banking-act/art-52-73/par-9/item-3 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-9/item-3 the names of the dispute resolution mediators; Ministry of Justice translation — Japanese Law Translation Database System **四** 紛争解決手続の実施の経緯 art-52-73/par-9/item-4 · https://japanlaw.org/ja/banking-act/art-52-73/par-9/item-4 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-9/item-4 the details of the implementation of the dispute resolution procedures; Ministry of Justice translation — Japanese Law Translation Database System **五** 紛争解決手続の結果（紛争解決手続の終了の理由及びその年月日を含む。） art-52-73/par-9/item-5 · https://japanlaw.org/ja/banking-act/art-52-73/par-9/item-5 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-9/item-5 the results of the dispute resolution procedures (including the reason for the termination of dispute resolution procedures and the date of termination); and Ministry of Justice translation — Japanese Law Translation Database System **六** 前各号に掲げるもののほか、実施した紛争解決手続の内容を明らかにするために必要な事項であつて内閣府令で定めるもの art-52-73/par-9/item-6 · https://japanlaw.org/ja/banking-act/art-52-73/par-9/item-6 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-9/item-6 beyond what is set forth in the preceding items, particulars necessary for clarifying the content of the implemented dispute resolution procedures which are specified by Cabinet Office Order,. Ministry of Justice translation with a slip corrected by this site — not the Ministry's text; the Ministry printed: "beyond what are is forth in the preceding items, particulars necessary for clarifying the content of the implemented dispute resolution procedures which are specified by Cabinet Office Order,." — https://www.japaneselawtranslation.go.jp/en/laws/view/4498/tb --- ## Cites - art-52-73/par-2: 前項 → 銀行法 第五十二条の七十三第一項 (Article 52-73, paragraph (1)), art-52-73/par-1 — https://japanlaw.org/ja/banking-act/art-52-73/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-1 - art-52-73/par-3: 第一項 → 銀行法 第五十二条の七十三第一項 (Article 52-73, paragraph (1)), art-52-73/par-1 — https://japanlaw.org/ja/banking-act/art-52-73/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-1 - art-52-73/par-3: 第一号 → 銀行法 第五十二条の七十三第三項第一号 (Article 52-73, paragraph (3), item (i)), art-52-73/par-3/item-1 — https://japanlaw.org/ja/banking-act/art-52-73/par-3/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3/item-1 - art-52-73/par-3: 第三号 → 銀行法 第五十二条の七十三第三項第三号 (Article 52-73, paragraph (3), item (iii)), art-52-73/par-3/item-3 — https://japanlaw.org/ja/banking-act/art-52-73/par-3/item-3 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3/item-3 - art-52-73/par-3: 司法書士法第三条第一項第七号 → e-Gov law 325AC1000000197, 第三条第一項第七号 (Article 3, paragraph (1), item (vii)), art-3/par-1/item-7 — not held in this collection - art-52-73/par-3: 第四号 → 銀行法 第五十二条の七十三第三項第四号 (Article 52-73, paragraph (3), item (iv)), art-52-73/par-3/item-4 — https://japanlaw.org/ja/banking-act/art-52-73/par-3/item-4 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3/item-4 - art-52-73/par-3/item-4: 司法書士法第三条第一項第七号 → e-Gov law 325AC1000000197, 第三条第一項第七号 (Article 3, paragraph (1), item (vii)), art-3/par-1/item-7 — not held in this collection - art-52-73/par-3/item-4: 同条第二項 → e-Gov law 325AC1000000197, 第三条第二項 (Article 3, paragraph (2)), art-3/par-2 — not held in this collection - art-52-73/par-3/item-5: 前各号 → 銀行法 第五十二条の七十三第三項第一号 (Article 52-73, paragraph (3), item (i)), art-52-73/par-3/item-1 — https://japanlaw.org/ja/banking-act/art-52-73/par-3/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3/item-1 - art-52-73/par-3/item-5: 前各号 → 銀行法 第五十二条の七十三第三項第二号 (Article 52-73, paragraph (3), item (ii)), art-52-73/par-3/item-2 — https://japanlaw.org/ja/banking-act/art-52-73/par-3/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3/item-2 - art-52-73/par-3/item-5: 前各号 → 銀行法 第五十二条の七十三第三項第三号 (Article 52-73, paragraph (3), item (iii)), art-52-73/par-3/item-3 — https://japanlaw.org/ja/banking-act/art-52-73/par-3/item-3 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3/item-3 - art-52-73/par-3/item-5: 前各号 → 銀行法 第五十二条の七十三第三項第四号 (Article 52-73, paragraph (3), item (iv)), art-52-73/par-3/item-4 — https://japanlaw.org/ja/banking-act/art-52-73/par-3/item-4 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3/item-4 - art-52-73/par-4: 第一項 → 銀行法 第五十二条の七十三第一項 (Article 52-73, paragraph (1)), art-52-73/par-1 — https://japanlaw.org/ja/banking-act/art-52-73/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-1 - art-52-73/par-4: 第二項 → 銀行法 第五十二条の七十三第二項 (Article 52-73, paragraph (2)), art-52-73/par-2 — https://japanlaw.org/ja/banking-act/art-52-73/par-2 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-2 - art-52-73/par-4: この条 → 銀行法 第五十二条の七十三 (Article 52-73), art-52-73 — https://japanlaw.org/ja/banking-act/art-52-73 · https://japanlaw.org/l/356AC0000000059/art-52-73 - art-52-73/par-4: 次条第一項 → 銀行法 第五十二条の七十四第一項 (Article 52-74, paragraph (1)), art-52-74/par-1 — https://japanlaw.org/ja/banking-act/art-52-74/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-74/par-1 - art-52-73/par-5: 前項 → 銀行法 第五十二条の七十三第四項 (Article 52-73, paragraph (4)), art-52-73/par-4 — https://japanlaw.org/ja/banking-act/art-52-73/par-4 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-4 - art-52-73/par-5: 第一項 → 銀行法 第五十二条の七十三第一項 (Article 52-73, paragraph (1)), art-52-73/par-1 — https://japanlaw.org/ja/banking-act/art-52-73/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-1 - art-52-73/par-6: 第五十二条の六十七第六項 → 銀行法 第五十二条の六十七第六項 (Article 52-67, paragraph (6)), art-52-67/par-6 — https://japanlaw.org/ja/banking-act/art-52-67/par-6 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-6 - art-52-73/par-8/item-2: 第五十二条の六十七第四項第六号 → 銀行法 第五十二条の六十七第四項第六号 (Article 52-67, paragraph (4), item (vi)), art-52-67/par-4/item-6 — https://japanlaw.org/ja/banking-act/art-52-67/par-4/item-6 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-6 - art-52-73/par-9/item-6: 前各号 → 銀行法 第五十二条の七十三第九項第一号 (Article 52-73, paragraph (9), item (i)), art-52-73/par-9/item-1 — https://japanlaw.org/ja/banking-act/art-52-73/par-9/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-9/item-1 - art-52-73/par-9/item-6: 前各号 → 銀行法 第五十二条の七十三第九項第二号 (Article 52-73, paragraph (9), item (ii)), art-52-73/par-9/item-2 — https://japanlaw.org/ja/banking-act/art-52-73/par-9/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-9/item-2 - art-52-73/par-9/item-6: 前各号 → 銀行法 第五十二条の七十三第九項第三号 (Article 52-73, paragraph (9), item (iii)), art-52-73/par-9/item-3 — https://japanlaw.org/ja/banking-act/art-52-73/par-9/item-3 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-9/item-3 - art-52-73/par-9/item-6: 前各号 → 銀行法 第五十二条の七十三第九項第四号 (Article 52-73, paragraph (9), item (iv)), art-52-73/par-9/item-4 — https://japanlaw.org/ja/banking-act/art-52-73/par-9/item-4 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-9/item-4 - art-52-73/par-9/item-6: 前各号 → 銀行法 第五十二条の七十三第九項第五号 (Article 52-73, paragraph (9), item (v)), art-52-73/par-9/item-5 — https://japanlaw.org/ja/banking-act/art-52-73/par-9/item-5 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-9/item-5 ## Cited by 18 provisions cite this one. No official source publishes this direction. - 資金決済に関する法律 第百条第二項第二号（指定の取消し等） — https://japanlaw.org/ja/payment-services-act/art-100/par-2/item-2 · https://japanlaw.org/l/421AC0000000059/art-100/par-2/item-2 - 資金決済に関する法律 第百一条第一項（指定紛争解決機関に関する銀行法の規定の準用） — https://japanlaw.org/ja/payment-services-act/art-101/par-1 · https://japanlaw.org/l/421AC0000000059/art-101/par-1 - 銀行法 第二条第二十九項（定義等） — https://japanlaw.org/ja/banking-act/art-2/par-29 · https://japanlaw.org/l/356AC0000000059/art-2/par-29 - 銀行法 第十二条の三第一項第二号（指定銀行業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/banking-act/art-12-3/par-1/item-2 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-1/item-2 - 銀行法 第五十二条の六十の十五第一項第二号（指定電子決済等取扱業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/banking-act/art-52-60-15/par-1/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-60-15/par-1/item-2 - 銀行法 第五十二条の六十四第一項（秘密保持義務等） — https://japanlaw.org/ja/banking-act/art-52-64/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-64/par-1 - 銀行法 第五十二条の六十六第一項（苦情処理手続又は紛争解決手続の業務の委託） — https://japanlaw.org/ja/banking-act/art-52-66/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-66/par-1 - 銀行法 第五十二条の六十七第四項第十一号（業務規程） — https://japanlaw.org/ja/banking-act/art-52-67/par-4/item-11 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-11 - 銀行法 第五十二条の七十一第一項（記録の保存） — https://japanlaw.org/ja/banking-act/art-52-71/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-71/par-1 - 銀行法 第五十二条の七十三第二項（指定紛争解決機関による紛争解決手続） — https://japanlaw.org/ja/banking-act/art-52-73/par-2 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-2 - 銀行法 第五十二条の七十三第三項（指定紛争解決機関による紛争解決手続） — https://japanlaw.org/ja/banking-act/art-52-73/par-3 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3 - 銀行法 第五十二条の七十三第三項第五号（指定紛争解決機関による紛争解決手続） — https://japanlaw.org/ja/banking-act/art-52-73/par-3/item-5 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3/item-5 - 銀行法 第五十二条の七十三第四項（指定紛争解決機関による紛争解決手続） — https://japanlaw.org/ja/banking-act/art-52-73/par-4 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-4 - 銀行法 第五十二条の七十三第五項（指定紛争解決機関による紛争解決手続） — https://japanlaw.org/ja/banking-act/art-52-73/par-5 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-5 - 銀行法 第五十二条の七十三第九項第六号（指定紛争解決機関による紛争解決手続） — https://japanlaw.org/ja/banking-act/art-52-73/par-9/item-6 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-9/item-6 - 銀行法 第五十二条の八十二第二項第二号（業務改善命令） — https://japanlaw.org/ja/banking-act/art-52-82/par-2/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-82/par-2/item-2 - 銀行法 第五十二条の八十四第二項第二号（指定の取消し等） — https://japanlaw.org/ja/banking-act/art-52-84/par-2/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-84/par-2/item-2 - 銀行法 第六十三条の二の六第一項第二号 — https://japanlaw.org/ja/banking-act/art-63-2-6/par-1/item-2 · https://japanlaw.org/l/356AC0000000059/art-63-2-6/par-1/item-2 --- ## Sources - claude-opus-5-5 — Corrections to the Ministry of Justice's English of paragraphs, written 2026-10-12 - e-Gov 法令検索, Digital Agency (デジタル庁) — 銀行法 — the text in force from 2026-08-12 (https://laws.e-gov.go.jp/law/356AC0000000059/20260812_508AC0000000064), retrieved 2026-10-11 - Japanese Law Translation Database System, Ministry of Justice (法務省) — Banking Act — Ministry of Justice translation (https://www.japaneselawtranslation.go.jp/en/laws/view/4498/tb), retrieved 2026-10-11 - Japanese Law Translation Database System, Ministry of Justice (法務省) — Banking Act (銀行法), Article 52-73, paragraph (9), item (vi) — the Ministry of Justice's English as printed (https://www.japaneselawtranslation.go.jp/en/laws/view/4498/tb), retrieved 2026-10-11 - This site's parser, version 189 — 銀行法 — structure, counts, cross-references and defined terms, computed 2026-10-11