# 銀行法 / Banking Act — 第十二条の三 (Article 12-3) - Law: 銀行法 (Banking Act), 昭和五十六年法律第五十九号 - English title "Banking Act": Ministry of Justice translation - Kind: Act — the distinction between 法律 (Act), 政令 (Cabinet Order), 省令 (Ministerial Order) and 条例 (local ordinance) decides who may issue it and what it may say. - Provision: 第十二条の三 (Article 12-3)（指定銀行業務紛争解決機関との契約締結義務等） — address `art-12-3` - Text in force since: 2026-08-12 - URL (the page that opens at this provision): https://japanlaw.org/ja/banking-act/art-12-3 - Permanent URL (e-Gov law ID, never renamed): https://japanlaw.org/l/356AC0000000059/art-12-3 - Every provision below carries its address and both URLs on the line under it. - Japanese text: e-Gov 法令検索, Digital Agency (デジタル庁). English: as marked on each line below. Only the Japanese as published by the government has legal effect; the text below is a copy of it. Every English rendering below is a translation and says which kind: the Ministry of Justice's translation, or this site's machine translation, whose model and date the Sources list names. They are never merged and never substituted for one another. --- ### 第十二条の三（指定銀行業務紛争解決機関との契約締結義務等） — (Obligation to Conclude a Contract with a Designated Dispute Resolution Organization for Banking Services) caption: Ministry of Justice translation — Japanese Law Translation Database System art-12-3 · https://japanlaw.org/ja/banking-act/art-12-3 · https://japanlaw.org/l/356AC0000000059/art-12-3 **第一項** 銀行は、次の各号に掲げる場合の区分に応じ、当該各号に定める措置を講じなければならない。 art-12-3/par-1 · https://japanlaw.org/ja/banking-act/art-12-3/par-1 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-1 A bank must take the measures specified in the following items in accordance with the category of cases set forth in each of those items: Ministry of Justice translation — Japanese Law Translation Database System **一** 指定銀行業務紛争解決機関（指定紛争解決機関であつてその紛争解決等業務の種別が銀行業務であるものをいう。以下この条において同じ。）が存在する場合　一の指定銀行業務紛争解決機関との間で手続実施基本契約を締結する措置 art-12-3/par-1/item-1 · https://japanlaw.org/ja/banking-act/art-12-3/par-1/item-1 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-1/item-1 if there is a designated dispute resolution organization for banking services (meaning a designated dispute resolution organization for which the type of dispute resolution services is banking services; hereinafter the same applies in this Article):measures to conclude a basic contract for the implementation of dispute resolution procedures with a single designated dispute resolution organization for banking services; and Ministry of Justice translation — Japanese Law Translation Database System **二** 指定銀行業務紛争解決機関が存在しない場合　銀行業務に関する苦情処理措置（顧客からの苦情の処理の業務に従事する使用人その他の従業者に対する助言若しくは指導を第五十二条の七十三第三項第三号に掲げる者に行わせること又はこれに準ずるものとして内閣府令で定める措置をいう。）及び紛争解決措置（顧客との紛争の解決を認証紛争解決手続（裁判外紛争解決手続の利用の促進に関する法律（平成十六年法律第百五十一号）第二条第三号（定義）に規定する認証紛争解決手続をいう。）により図ること又はこれに準ずるものとして内閣府令で定める措置をいう。） art-12-3/par-1/item-2 · https://japanlaw.org/ja/banking-act/art-12-3/par-1/item-2 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-1/item-2 if there is no designated dispute resolution organization for banking services:complaint processing measures (meaning measures for having a person set forth in Article 52-73, paragraph (3), item (iii) provide advice or guidance to the employee or any other workers engaged in the job of processing complaints from customers, or any other measures specified by Cabinet Office Order as being equivalent to this) and dispute resolution measures (meaning measures for resolving a dispute with customers through certified dispute resolution procedures (certified dispute resolution procedures as defined in Article 2, item (iii) (Definitions) of the Act on Promotion of Use of Alternative Dispute Resolution (Act No. 151 of 2004)) or any other measures specified by Cabinet Office Order as being equivalent to them), in connection with banking services. Ministry of Justice translation — Japanese Law Translation Database System **第二項** 銀行は、前項の規定により手続実施基本契約を締結する措置を講じた場合には、当該手続実施基本契約の相手方である指定銀行業務紛争解決機関の商号又は名称を公表しなければならない。 art-12-3/par-2 · https://japanlaw.org/ja/banking-act/art-12-3/par-2 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-2 If a bank takes measures to conclude a basic contract for the implementation of dispute resolution procedures pursuant to the provisions of the preceding paragraph, it must publicize the trade name or name of the designated dispute resolution organization for banking services that is the other party to the basic contract for the implementation of dispute resolution procedures. Ministry of Justice translation — Japanese Law Translation Database System **第三項** 第一項の規定は、次の各号に掲げる場合の区分に応じ、当該各号に定める期間においては、適用しない。 art-12-3/par-3 · https://japanlaw.org/ja/banking-act/art-12-3/par-3 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-3 The provisions of paragraph (1) do not apply to the period specified in the following items in accordance with the category of cases set forth in each of those items: Ministry of Justice translation — Japanese Law Translation Database System **一** 第一項第一号に掲げる場合に該当していた場合において、同項第二号に掲げる場合に該当することとなつたとき　第五十二条の八十三第一項の規定による紛争解決等業務の廃止の認可又は第五十二条の八十四第一項の規定による指定の取消しの時に、同号に定める措置を講ずるために必要な期間として内閣総理大臣が定める期間 art-12-3/par-3/item-1 · https://japanlaw.org/ja/banking-act/art-12-3/par-3/item-1 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-3/item-1 if the case that had fallen under the case set forth in paragraph (1), item (i) has come to fall under the case set forth in item (ii) of that paragraph:the period that the Prime Minister specifies as the period necessary for taking the measures specified in paragraph (1), item (ii) at the time of granting the authorization to discontinue dispute resolution services pursuant to the provisions of Article 52-83, paragraph (1) or of revoking the designation pursuant to the provisions of Article 52-84, paragraph (1); Ministry of Justice translation — Japanese Law Translation Database System **二** 第一項第一号に掲げる場合に該当していた場合において、同号の一の指定銀行業務紛争解決機関の紛争解決等業務の廃止が第五十二条の八十三第一項の規定により認可されたとき、又は同号の一の指定銀行業務紛争解決機関の第五十二条の六十二第一項の規定による指定が第五十二条の八十四第一項の規定により取り消されたとき（前号に掲げる場合を除く。）　その認可又は取消しの時に、第一項第一号に定める措置を講ずるために必要な期間として内閣総理大臣が定める期間 art-12-3/par-3/item-2 · https://japanlaw.org/ja/banking-act/art-12-3/par-3/item-2 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-3/item-2 if the case that had fallen under the case set forth in paragraph (1), item (i), has been granted the authorization to discontinue the dispute resolution services of the single designated dispute resolution organization for banking services referred to in that item pursuant to the provisions of Article 52-83, paragraph (1), or the designation pursuant to the provisions of Article 52-62, paragraph (1) of the single designated dispute resolution organization for banking services referred to in that item has been revoked pursuant to the provisions of Article 52-84, paragraph (1) (excluding the cases set forth in the preceding item):the period that the Prime Minister specifies as the period necessary for taking the measures specified in paragraph (1), item (i) at the time of granting the authorization or making the revocation; and Ministry of Justice translation — Japanese Law Translation Database System **三** 第一項第二号に掲げる場合に該当していた場合において、同項第一号に掲げる場合に該当することとなつたとき　第五十二条の六十二第一項の規定による指定の時に、同号に定める措置を講ずるために必要な期間として内閣総理大臣が定める期間 art-12-3/par-3/item-3 · https://japanlaw.org/ja/banking-act/art-12-3/par-3/item-3 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-3/item-3 if the case that had fallen under the case set forth in paragraph (1), item (ii) has come to fall under the case set forth in item (i) of that paragraph:the period that the Prime Minister specifies as the period necessary for taking the measures specified in item (i) of that paragraph at the time of making the designation pursuant to the provisions of Article 52-62, paragraph (1). Ministry of Justice translation — Japanese Law Translation Database System --- ## Cites - art-12-3/par-1/item-1: この条 → 銀行法 第十二条の三 (Article 12-3), art-12-3 — https://japanlaw.org/ja/banking-act/art-12-3 · https://japanlaw.org/l/356AC0000000059/art-12-3 - art-12-3/par-1/item-2: 第五十二条の七十三第三項第三号 → 銀行法 第五十二条の七十三第三項第三号 (Article 52-73, paragraph (3), item (iii)), art-52-73/par-3/item-3 — https://japanlaw.org/ja/banking-act/art-52-73/par-3/item-3 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-3/item-3 - art-12-3/par-1/item-2: 裁判外紛争解決手続の利用の促進に関する法律（平成十六年法律第百五十一号）第二条第三号 → e-Gov law 416AC0000000151, 第二条第一項第三号 (Article 2, paragraph (1), item (iii)), art-2/par-1/item-3 — not held in this collection - art-12-3/par-2: 前項 → 銀行法 第十二条の三第一項 (Article 12-3, paragraph (1)), art-12-3/par-1 — https://japanlaw.org/ja/banking-act/art-12-3/par-1 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-1 - art-12-3/par-3: 第一項 → 銀行法 第十二条の三第一項 (Article 12-3, paragraph (1)), art-12-3/par-1 — https://japanlaw.org/ja/banking-act/art-12-3/par-1 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-1 - art-12-3/par-3/item-1: 第一項第一号 → 銀行法 第十二条の三第一項第一号 (Article 12-3, paragraph (1), item (i)), art-12-3/par-1/item-1 — https://japanlaw.org/ja/banking-act/art-12-3/par-1/item-1 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-1/item-1 - art-12-3/par-3/item-1: 同項第二号 → 銀行法 第十二条の三第一項第二号 (Article 12-3, paragraph (1), item (ii)), art-12-3/par-1/item-2 — https://japanlaw.org/ja/banking-act/art-12-3/par-1/item-2 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-1/item-2 - art-12-3/par-3/item-1: 第五十二条の八十三第一項 → 銀行法 第五十二条の八十三第一項 (Article 52-83, paragraph (1)), art-52-83/par-1 — https://japanlaw.org/ja/banking-act/art-52-83/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-83/par-1 - art-12-3/par-3/item-1: 第五十二条の八十四第一項 → 銀行法 第五十二条の八十四第一項 (Article 52-84, paragraph (1)), art-52-84/par-1 — https://japanlaw.org/ja/banking-act/art-52-84/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-84/par-1 - art-12-3/par-3/item-2: 第一項第一号 → 銀行法 第十二条の三第一項第一号 (Article 12-3, paragraph (1), item (i)), art-12-3/par-1/item-1 — https://japanlaw.org/ja/banking-act/art-12-3/par-1/item-1 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-1/item-1 - art-12-3/par-3/item-2: 第五十二条の八十三第一項 → 銀行法 第五十二条の八十三第一項 (Article 52-83, paragraph (1)), art-52-83/par-1 — https://japanlaw.org/ja/banking-act/art-52-83/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-83/par-1 - art-12-3/par-3/item-2: 第五十二条の六十二第一項 → 銀行法 第五十二条の六十二第一項 (Article 52-62, paragraph (1)), art-52-62/par-1 — https://japanlaw.org/ja/banking-act/art-52-62/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-62/par-1 - art-12-3/par-3/item-2: 第五十二条の八十四第一項 → 銀行法 第五十二条の八十四第一項 (Article 52-84, paragraph (1)), art-52-84/par-1 — https://japanlaw.org/ja/banking-act/art-52-84/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-84/par-1 - art-12-3/par-3/item-2: 前号 → 銀行法 第十二条の三第三項第一号 (Article 12-3, paragraph (3), item (i)), art-12-3/par-3/item-1 — https://japanlaw.org/ja/banking-act/art-12-3/par-3/item-1 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-3/item-1 - art-12-3/par-3/item-3: 第一項第二号 → 銀行法 第十二条の三第一項第二号 (Article 12-3, paragraph (1), item (ii)), art-12-3/par-1/item-2 — https://japanlaw.org/ja/banking-act/art-12-3/par-1/item-2 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-1/item-2 - art-12-3/par-3/item-3: 同項第一号 → 銀行法 第十二条の三第一項第一号 (Article 12-3, paragraph (1), item (i)), art-12-3/par-1/item-1 — https://japanlaw.org/ja/banking-act/art-12-3/par-1/item-1 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-1/item-1 - art-12-3/par-3/item-3: 第五十二条の六十二第一項 → 銀行法 第五十二条の六十二第一項 (Article 52-62, paragraph (1)), art-52-62/par-1 — https://japanlaw.org/ja/banking-act/art-52-62/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-62/par-1 ## Cited by 6 provisions cite this one. No official source publishes this direction. - 銀行法 第十二条の三第一項第一号（指定銀行業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/banking-act/art-12-3/par-1/item-1 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-1/item-1 - 銀行法 第十二条の三第二項（指定銀行業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/banking-act/art-12-3/par-2 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-2 - 銀行法 第十二条の三第三項（指定銀行業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/banking-act/art-12-3/par-3 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-3 - 銀行法 第十二条の三第三項第一号（指定銀行業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/banking-act/art-12-3/par-3/item-1 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-3/item-1 - 銀行法 第十二条の三第三項第二号（指定銀行業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/banking-act/art-12-3/par-3/item-2 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-3/item-2 - 銀行法 第十二条の三第三項第三号（指定銀行業務紛争解決機関との契約締結義務等） — https://japanlaw.org/ja/banking-act/art-12-3/par-3/item-3 · https://japanlaw.org/l/356AC0000000059/art-12-3/par-3/item-3 --- ## Sources - e-Gov 法令検索, Digital Agency (デジタル庁) — 銀行法 — the text in force from 2026-08-12 (https://laws.e-gov.go.jp/law/356AC0000000059/20260812_508AC0000000064), retrieved 2026-10-11 - Japanese Law Translation Database System, Ministry of Justice (法務省) — Banking Act — Ministry of Justice translation (https://www.japaneselawtranslation.go.jp/en/laws/view/4498/tb), retrieved 2026-10-11 - This site's parser, version 189 — 銀行法 — structure, counts, cross-references and defined terms, computed 2026-10-11