# 個人情報の保護に関する法律 / Act on the Protection of Personal Information — 第五十三条 (Article 53) - Law: 個人情報の保護に関する法律 (Act on the Protection of Personal Information), 平成十五年法律第五十七号 - English title "Act on the Protection of Personal Information": Ministry of Justice translation - Kind: Act — the distinction between 法律 (Act), 政令 (Cabinet Order), 省令 (Ministerial Order) and 条例 (local ordinance) decides who may issue it and what it may say. - Provision: 第五十三条 (Article 53)（苦情の処理） — address `art-53` - Text in force since: 2026-10-01 - URL (the page that opens at this provision): https://japanlaw.org/en/personal-information-protection-act/art-53 - Permanent URL (e-Gov law ID, never renamed): https://japanlaw.org/l/415AC0000000057/art-53 - Every provision below carries its address and both URLs on the line under it. - Japanese text: e-Gov 法令検索, Digital Agency (デジタル庁). English: as marked on each line below. Only the Japanese as published by the government has legal effect; the text below is a copy of it. Every English rendering below is a translation and says which kind: the Ministry of Justice's translation, or this site's machine translation, whose model and date the Sources list names. They are never merged and never substituted for one another. --- ### 第五十三条（苦情の処理） — (Complaint Processing) caption: Ministry of Justice translation — Japanese Law Translation Database System art-53 · https://japanlaw.org/en/personal-information-protection-act/art-53 · https://japanlaw.org/l/415AC0000000057/art-53 **第一項** 認定個人情報保護団体は、本人その他の関係者から対象事業者の個人情報等の取扱いに関する苦情について解決の申出があったときは、その相談に応じ、申出人に必要な助言をし、その苦情に係る事情を調査するとともに、当該対象事業者に対し、その苦情の内容を通知してその迅速な解決を求めなければならない。 art-53/par-1 · https://japanlaw.org/en/personal-information-protection-act/art-53/par-1 · https://japanlaw.org/l/415AC0000000057/art-53/par-1 If an identifiable person or other party files for a certified personal information protection organization to resolve a complaint about the handling of personal or other related information by a covered business, in addition to complying with any request for a consultation about this, providing the identifiable person or other party with the necessary advice, and investigating the circumstances to which the complaint pertains, the organization must notify the covered business of the substance and content of the complaint and request that it resolve the complaint expeditiously. Ministry of Justice translation — Japanese Law Translation Database System **第二項** 認定個人情報保護団体は、前項の申出に係る苦情の解決について必要があると認めるときは、当該対象事業者に対し、文書若しくは口頭による説明を求め、又は資料の提出を求めることができる。 art-53/par-2 · https://japanlaw.org/en/personal-information-protection-act/art-53/par-2 · https://japanlaw.org/l/415AC0000000057/art-53/par-2 If a certified personal information protection organization finds that it is necessary in connection with the resolution of a complaint under a filing referred to in the preceding paragraph, the organization may request that the covered business provide a written or oral explanation or submit materials. Ministry of Justice translation — Japanese Law Translation Database System **第三項** 対象事業者は、認定個人情報保護団体から前項の規定による求めがあったときは、正当な理由がないのに、これを拒んではならない。 art-53/par-3 · https://japanlaw.org/en/personal-information-protection-act/art-53/par-3 · https://japanlaw.org/l/415AC0000000057/art-53/par-3 If a covered business has received a request under the preceding paragraph from a certified personal information protection organization, it must not refuse this request without a legitimate reason for doing so. Ministry of Justice translation — Japanese Law Translation Database System --- ## Cites - art-53/par-2: 前項 → 個人情報の保護に関する法律 第五十三条第一項 (Article 53, paragraph (1)), art-53/par-1 — https://japanlaw.org/en/personal-information-protection-act/art-53/par-1 · https://japanlaw.org/l/415AC0000000057/art-53/par-1 - art-53/par-3: 前項 → 個人情報の保護に関する法律 第五十三条第二項 (Article 53, paragraph (2)), art-53/par-2 — https://japanlaw.org/en/personal-information-protection-act/art-53/par-2 · https://japanlaw.org/l/415AC0000000057/art-53/par-2 ## Cited by 3 provisions cite this one. No official source publishes this direction. - 個人情報の保護に関する法律 第四十七条第一項第一号（認定） — https://japanlaw.org/en/personal-information-protection-act/art-47/par-1/item-1 · https://japanlaw.org/l/415AC0000000057/art-47/par-1/item-1 - 個人情報の保護に関する法律 第五十三条第二項（苦情の処理） — https://japanlaw.org/en/personal-information-protection-act/art-53/par-2 · https://japanlaw.org/l/415AC0000000057/art-53/par-2 - 個人情報の保護に関する法律 第五十三条第三項（苦情の処理） — https://japanlaw.org/en/personal-information-protection-act/art-53/par-3 · https://japanlaw.org/l/415AC0000000057/art-53/par-3 --- ## Sources - e-Gov 法令検索, Digital Agency (デジタル庁) — 個人情報の保護に関する法律 — the text in force from 2026-10-01 (https://laws.e-gov.go.jp/law/415AC0000000057/20261001_507AC0000000070), retrieved 2026-10-10 - Japanese Law Translation Database System, Ministry of Justice (法務省) — Act on the Protection of Personal Information — Ministry of Justice translation (https://www.japaneselawtranslation.go.jp/en/laws/view/4241/tb), retrieved 2026-10-10 - This site's parser, version 190 — 個人情報の保護に関する法律 — structure, counts, cross-references and defined terms, computed 2026-10-10