# 個人情報の保護に関する法律 / Act on the Protection of Personal Information — 第四十条 (Article 40) - Law: 個人情報の保護に関する法律 (Act on the Protection of Personal Information), 平成十五年法律第五十七号 - English title "Act on the Protection of Personal Information": Ministry of Justice translation - Kind: Act — the distinction between 法律 (Act), 政令 (Cabinet Order), 省令 (Ministerial Order) and 条例 (local ordinance) decides who may issue it and what it may say. - Provision: 第四十条 (Article 40)（個人情報取扱事業者による苦情の処理） — address `art-40` - Text in force since: 2026-10-01 - URL (the page that opens at this provision): https://japanlaw.org/en/personal-information-protection-act/art-40 - Permanent URL (e-Gov law ID, never renamed): https://japanlaw.org/l/415AC0000000057/art-40 - Every provision below carries its address and both URLs on the line under it. - Japanese text: e-Gov 法令検索, Digital Agency (デジタル庁). English: as marked on each line below. Only the Japanese as published by the government has legal effect; the text below is a copy of it. Every English rendering below is a translation and says which kind: the Ministry of Justice's translation, or this site's machine translation, whose model and date the Sources list names. They are never merged and never substituted for one another. --- ### 第四十条（個人情報取扱事業者による苦情の処理） — (Complaint Processing by Businesses Handling Personal Information) caption: Ministry of Justice translation — Japanese Law Translation Database System art-40 · https://japanlaw.org/en/personal-information-protection-act/art-40 · https://japanlaw.org/l/415AC0000000057/art-40 **第一項** 個人情報取扱事業者は、個人情報の取扱いに関する苦情の適切かつ迅速な処理に努めなければならない。 art-40/par-1 · https://japanlaw.org/en/personal-information-protection-act/art-40/par-1 · https://japanlaw.org/l/415AC0000000057/art-40/par-1 A business handling personal information must endeavor to process complaints about the handling of personal information appropriately and promptly. Ministry of Justice translation — Japanese Law Translation Database System **第二項** 個人情報取扱事業者は、前項の目的を達成するために必要な体制の整備に努めなければならない。 art-40/par-2 · https://japanlaw.org/en/personal-information-protection-act/art-40/par-2 · https://japanlaw.org/l/415AC0000000057/art-40/par-2 A business handling personal information must endeavor to establish the necessary systems for achieving the purpose referred to in the preceding paragraph. Ministry of Justice translation — Japanese Law Translation Database System --- ## Cites - art-40/par-2: 前項 → 個人情報の保護に関する法律 第四十条第一項 (Article 40, paragraph (1)), art-40/par-1 — https://japanlaw.org/en/personal-information-protection-act/art-40/par-1 · https://japanlaw.org/l/415AC0000000057/art-40/par-1 ## Cited by 2 provisions cite this one. No official source publishes this direction. - 個人情報の保護に関する法律 第四十条第二項（個人情報取扱事業者による苦情の処理） — https://japanlaw.org/en/personal-information-protection-act/art-40/par-2 · https://japanlaw.org/l/415AC0000000057/art-40/par-2 - 個人情報の保護に関する法律 第四十二条第三項（仮名加工情報の第三者提供の制限等） — https://japanlaw.org/en/personal-information-protection-act/art-42/par-3 · https://japanlaw.org/l/415AC0000000057/art-42/par-3 --- ## Sources - e-Gov 法令検索, Digital Agency (デジタル庁) — 個人情報の保護に関する法律 — the text in force from 2026-10-01 (https://laws.e-gov.go.jp/law/415AC0000000057/20261001_507AC0000000070), retrieved 2026-10-10 - Japanese Law Translation Database System, Ministry of Justice (法務省) — Act on the Protection of Personal Information — Ministry of Justice translation (https://www.japaneselawtranslation.go.jp/en/laws/view/4241/tb), retrieved 2026-10-10 - This site's parser, version 190 — 個人情報の保護に関する法律 — structure, counts, cross-references and defined terms, computed 2026-10-10