# 銀行法 / Banking Act — 第五十二条の七十二 (Article 52-72) - Law: 銀行法 (Banking Act), 昭和五十六年法律第五十九号 - English title "Banking Act": Ministry of Justice translation - Kind: Act — the distinction between 法律 (Act), 政令 (Cabinet Order), 省令 (Ministerial Order) and 条例 (local ordinance) decides who may issue it and what it may say. - Provision: 第五十二条の七十二 (Article 52-72)（指定紛争解決機関による苦情処理手続） — address `art-52-72` - Text in force since: 2026-08-12 - URL (the page that opens at this provision): https://japanlaw.org/en/banking-act/art-52-72 - Permanent URL (e-Gov law ID, never renamed): https://japanlaw.org/l/356AC0000000059/art-52-72 - Every provision below carries its address and both URLs on the line under it. - Japanese text: e-Gov 法令検索, Digital Agency (デジタル庁). English: as marked on each line below. Only the Japanese as published by the government has legal effect; the text below is a copy of it. Every English rendering below is a translation and says which kind: the Ministry of Justice's translation, or this site's machine translation, whose model and date the Sources list names. They are never merged and never substituted for one another. --- ### 第五十二条の七十二（指定紛争解決機関による苦情処理手続） — (Complaint Processing Procedures by Designated Dispute Resolution Organizations) caption: Ministry of Justice translation — Japanese Law Translation Database System art-52-72 · https://japanlaw.org/en/banking-act/art-52-72 · https://japanlaw.org/l/356AC0000000059/art-52-72 **第一項** 指定紛争解決機関は、加入銀行業関係業者の顧客から銀行業務等関連苦情について解決の申立てがあつたときは、その相談に応じ、当該顧客に必要な助言をし、当該銀行業務等関連苦情に係る事情を調査するとともに、当該加入銀行業関係業者に対し、当該銀行業務等関連苦情の内容を通知してその迅速な処理を求めなければならない。 art-52-72/par-1 · https://japanlaw.org/en/banking-act/art-52-72/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-72/par-1 If a customer of a member banking service provider has filed a request to resolve a complaint related to banking services, etc., a designated dispute resolution organization must provide consultation and necessary advice to the customer, and investigate the circumstances concerning the complaint related to banking services, etc., as well as notify the member banking service provider of the content of the complaint on banking services, etc. and request the member banking service provider to promptly process the complaint. Ministry of Justice translation — Japanese Law Translation Database System ## Cited by 2 provisions cite this one. No official source publishes this direction. - 資金決済に関する法律 第百一条第一項（指定紛争解決機関に関する銀行法の規定の準用） — https://japanlaw.org/en/payment-services-act/art-101/par-1 · https://japanlaw.org/l/421AC0000000059/art-101/par-1 - 銀行法 第二条第二十八項（定義等） — https://japanlaw.org/en/banking-act/art-2/par-28 · https://japanlaw.org/l/356AC0000000059/art-2/par-28 --- ## Sources - e-Gov 法令検索, Digital Agency (デジタル庁) — 銀行法 — the text in force from 2026-08-12 (https://laws.e-gov.go.jp/law/356AC0000000059/20260812_508AC0000000064), retrieved 2026-10-11 - Japanese Law Translation Database System, Ministry of Justice (法務省) — Banking Act — Ministry of Justice translation (https://www.japaneselawtranslation.go.jp/en/laws/view/4498/tb), retrieved 2026-10-11 - This site's parser, version 189 — 銀行法 — structure, counts, cross-references and defined terms, computed 2026-10-11