# 銀行法 / Banking Act — 第五十二条の六十七 (Article 52-67) - Law: 銀行法 (Banking Act), 昭和五十六年法律第五十九号 - English title "Banking Act": Ministry of Justice translation - Kind: Act — the distinction between 法律 (Act), 政令 (Cabinet Order), 省令 (Ministerial Order) and 条例 (local ordinance) decides who may issue it and what it may say. - Provision: 第五十二条の六十七 (Article 52-67)（業務規程） — address `art-52-67` - Text in force since: 2026-08-12 - URL (the page that opens at this provision): https://japanlaw.org/en/banking-act/art-52-67 - Permanent URL (e-Gov law ID, never renamed): https://japanlaw.org/l/356AC0000000059/art-52-67 - Every provision below carries its address and both URLs on the line under it. - Japanese text: e-Gov 法令検索, Digital Agency (デジタル庁). English: as marked on each line below. Only the Japanese as published by the government has legal effect; the text below is a copy of it. Every English rendering below is a translation and says which kind: the Ministry of Justice's translation, or this site's machine translation, whose model and date the Sources list names. They are never merged and never substituted for one another. --- ### 第五十二条の六十七（業務規程） — (Operational Rules) caption: Ministry of Justice translation — Japanese Law Translation Database System art-52-67 · https://japanlaw.org/en/banking-act/art-52-67 · https://japanlaw.org/l/356AC0000000059/art-52-67 **第一項** 指定紛争解決機関は、次に掲げる事項に関する業務規程を定めなければならない。 art-52-67/par-1 · https://japanlaw.org/en/banking-act/art-52-67/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1 A designated dispute resolution organization must establish operational rules on the following particulars: Ministry of Justice translation — Japanese Law Translation Database System **一** 手続実施基本契約の内容に関する事項 art-52-67/par-1/item-1 · https://japanlaw.org/en/banking-act/art-52-67/par-1/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-1 particulars concerning the content of the basic contract for the implementation of dispute resolution procedures; Ministry of Justice translation — Japanese Law Translation Database System **二** 手続実施基本契約の締結に関する事項 art-52-67/par-1/item-2 · https://japanlaw.org/en/banking-act/art-52-67/par-1/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-2 particulars concerning conclusion of the basic contract for the implementation of dispute resolution procedures; Ministry of Justice translation — Japanese Law Translation Database System **三** 紛争解決等業務の実施に関する事項 art-52-67/par-1/item-3 · https://japanlaw.org/en/banking-act/art-52-67/par-1/item-3 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-3 particulars concerning the implementation of dispute resolution services; Ministry of Justice translation — Japanese Law Translation Database System **四** 紛争解決等業務に要する費用について加入銀行業関係業者が負担する負担金に関する事項 art-52-67/par-1/item-4 · https://japanlaw.org/en/banking-act/art-52-67/par-1/item-4 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-4 particulars concerning the burden charges that a member banking service provider bears for the cost required for dispute resolution services; Ministry of Justice translation — Japanese Law Translation Database System **五** 当事者から紛争解決等業務の実施に関する料金を徴収する場合にあつては、当該料金に関する事項 art-52-67/par-1/item-5 · https://japanlaw.org/en/banking-act/art-52-67/par-1/item-5 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-5 if it collects fees from the parties for implementing dispute resolution services, the particulars concerning those fees; Ministry of Justice translation — Japanese Law Translation Database System **六** 他の指定紛争解決機関その他相談、苦情の処理又は紛争の解決を実施する国の機関、地方公共団体、民間事業者その他の者との連携に関する事項 art-52-67/par-1/item-6 · https://japanlaw.org/en/banking-act/art-52-67/par-1/item-6 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-6 particulars concerning the coordination with other designated dispute resolution organizations, and national agencies, local governments, private business operators, or any other persons that conduct consultations, process complaints or resolve disputes; Ministry of Justice translation — Japanese Law Translation Database System **七** 紛争解決等業務に関する苦情の処理に関する事項 art-52-67/par-1/item-7 · https://japanlaw.org/en/banking-act/art-52-67/par-1/item-7 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-7 particulars concerning the processing of complaints about dispute resolution services; and Ministry of Justice translation — Japanese Law Translation Database System **八** 前各号に掲げるもののほか、紛争解決等業務の実施に必要な事項として内閣府令で定めるもの art-52-67/par-1/item-8 · https://japanlaw.org/en/banking-act/art-52-67/par-1/item-8 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-8 beyond what is set forth in the preceding items, particulars specified by Cabinet Office Order as those necessary for implementing dispute resolution services. Ministry of Justice translation — Japanese Law Translation Database System **第二項** 前項第一号の手続実施基本契約は、次に掲げる事項を内容とするものでなければならない。 art-52-67/par-2 · https://japanlaw.org/en/banking-act/art-52-67/par-2 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2 The basic contract for the implementation of dispute resolution procedures referred to in item (i) of the preceding paragraph must have the following particulars as its content: Ministry of Justice translation — Japanese Law Translation Database System **一** 指定紛争解決機関は、加入銀行業関係業者の顧客からの銀行業務等関連苦情の解決の申立て又は当事者からの紛争解決手続の申立てに基づき苦情処理手続又は紛争解決手続を開始すること。 art-52-67/par-2/item-1 · https://japanlaw.org/en/banking-act/art-52-67/par-2/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-1 the fact that the designated dispute resolution organization is to commence complaint processing procedures or dispute resolution procedures based on a request for the resolution of a complaint related to banking services, etc. by the customer of a member banking service provider, or a request for dispute resolution procedures by the party; Ministry of Justice translation — Japanese Law Translation Database System **二** 指定紛争解決機関又は紛争解決委員は、苦情処理手続を開始し、又は加入銀行業関係業者の顧客からの申立てに基づき紛争解決手続を開始した場合において、加入銀行業関係業者にこれらの手続に応じるよう求めることができ、当該加入銀行業関係業者は、その求めがあつたときは、正当な理由なくこれを拒んではならないこと。 art-52-67/par-2/item-2 · https://japanlaw.org/en/banking-act/art-52-67/par-2/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-2 the fact that when the designated dispute resolution organization or dispute resolution mediator commences complaint processing procedures or commences dispute resolution procedures based on a request by the customer of a member banking service provider, the designated dispute resolution organization or dispute resolution mediator may request the member banking service provider to comply with those procedures, and that the member banking service provider must not refuse the request without legitimate grounds; Ministry of Justice translation — Japanese Law Translation Database System **三** 指定紛争解決機関又は紛争解決委員は、苦情処理手続又は紛争解決手続において、加入銀行業関係業者に対し、報告又は帳簿書類その他の物件の提出を求めることができ、当該加入銀行業関係業者は、その求めがあつたときは、正当な理由なくこれを拒んではならないこと。 art-52-67/par-2/item-3 · https://japanlaw.org/en/banking-act/art-52-67/par-2/item-3 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-3 the fact that the designated dispute resolution organization or dispute resolution mediator may request a member banking service provider to make a report or submit books, documents, or any other articles in the course of complaint processing procedures or dispute resolution procedures, and that the member banking service provider must not refuse the request without legitimate grounds; Ministry of Justice translation — Japanese Law Translation Database System **四** 紛争解決委員は、紛争解決手続において、銀行業務等関連紛争の解決に必要な和解案を作成し、当事者に対し、その受諾を勧告することができること。 art-52-67/par-2/item-4 · https://japanlaw.org/en/banking-act/art-52-67/par-2/item-4 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-4 the fact that the dispute resolution mediator may prepare a settlement proposal necessary for resolving a dispute related to banking services, etc. in dispute resolution procedures, and recommend that the parties accept the settlement proposal; Ministry of Justice translation — Japanese Law Translation Database System **五** 紛争解決委員は、紛争解決手続において、前号の和解案の受諾の勧告によつては当事者間に和解が成立する見込みがない場合において、事案の性質、当事者の意向、当事者の手続追行の状況その他の事情に照らして相当であると認めるときは、銀行業務等関連紛争の解決のために必要な特別調停案を作成し、理由を付して当事者に提示することができること。 art-52-67/par-2/item-5 · https://japanlaw.org/en/banking-act/art-52-67/par-2/item-5 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-5 when there is no prospect of reaching a settlement between the parties by the recommendation to accept the settlement proposal referred to in the preceding item, and the dispute resolution mediator finds it to be reasonable in light of the nature of the case, the intentions of the parties, the status of implementation of procedures by the parties, or any other circumstances, the fact that the mediator may prepare a special conciliation proposal necessary for resolving a dispute related to banking services, etc. and present it to the parties by giving the reason; Ministry of Justice translation — Japanese Law Translation Database System **六** 加入銀行業関係業者は、訴訟が係属している請求を目的とする紛争解決手続が開始された場合には、当該訴訟が係属している旨、当該訴訟における請求の理由及び当該訴訟の程度を指定紛争解決機関に報告しなければならないこと。 art-52-67/par-2/item-6 · https://japanlaw.org/en/banking-act/art-52-67/par-2/item-6 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-6 when dispute resolution procedures are commenced for a claim in pending litigation, the fact that the member banking service provider must report that the litigation is pending, the grounds for the claim under litigation, and the progress of the litigation to the designated dispute resolution organization; Ministry of Justice translation — Japanese Law Translation Database System **七** 加入銀行業関係業者は、紛争解決手続の目的となつた請求に係る訴訟が提起された場合には、当該訴訟が提起された旨及び当該訴訟における請求の理由を指定紛争解決機関に報告しなければならないこと。 art-52-67/par-2/item-7 · https://japanlaw.org/en/banking-act/art-52-67/par-2/item-7 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-7 when litigation is filed for a claim that is subject to dispute resolution procedures, the fact the member banking service provider must report that the litigation has been filed and the grounds for the claim under litigation to the designated dispute resolution organization; Ministry of Justice translation — Japanese Law Translation Database System **八** 前二号に規定する場合のほか、加入銀行業関係業者は、紛争解決手続の目的となつた請求に係る訴訟に関し、当該訴訟の程度その他の事項の報告を求められた場合には、当該事項を指定紛争解決機関に報告しなければならないこと。 art-52-67/par-2/item-8 · https://japanlaw.org/en/banking-act/art-52-67/par-2/item-8 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-8 beyond what is set forth in the preceding two items, when a member banking service provider is requested to report the progress of litigation involving a claim or any other particulars that is subject to dispute resolution procedures, the fact that the member banking service provider must report the particulars to the designated dispute resolution organization; Ministry of Justice translation — Japanese Law Translation Database System **九** 加入銀行業関係業者は、第六号若しくは第七号の訴訟が裁判所に係属しなくなつた場合又はその訴訟について裁判が確定した場合には、その旨及びその内容を指定紛争解決機関に報告しなければならないこと。 art-52-67/par-2/item-9 · https://japanlaw.org/en/banking-act/art-52-67/par-2/item-9 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-9 when the litigation referred to in item (vi) or (vii) are no longer pending before the court, or when the judicial decision on the litigation has become final and binding, the fact that the member banking service provider must report that fact and the content of the judicial decision to the designated dispute resolution organization; Ministry of Justice translation — Japanese Law Translation Database System **十** 加入銀行業関係業者は、その顧客に対し指定紛争解決機関による紛争解決等業務の実施について周知するため、必要な情報の提供その他の措置を講じなければならないこと。 art-52-67/par-2/item-10 · https://japanlaw.org/en/banking-act/art-52-67/par-2/item-10 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-10 the fact that a member banking service provider must provide necessary information or take other measures necessary for informing its customers of the implementation of dispute resolution services by the designated dispute resolution organization; and Ministry of Justice translation — Japanese Law Translation Database System **十一** 前各号に掲げるもののほか、銀行業務等関連苦情の処理又は銀行業務等関連紛争の解決の促進のために必要であるものとして内閣府令で定める事項 art-52-67/par-2/item-11 · https://japanlaw.org/en/banking-act/art-52-67/par-2/item-11 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-11 beyond what is set forth in the preceding items, particulars that are specified by Cabinet Office Order as being necessary for accelerating the processing of complaints related to banking services, etc. or the resolution of the dispute related to banking services, etc. Ministry of Justice translation — Japanese Law Translation Database System **第三項** 第一項第二号の手続実施基本契約の締結に関する事項に関する業務規程は、銀行業関係業者から手続実施基本契約の締結の申込みがあつた場合には、当該銀行業関係業者が手続実施基本契約に係る債務その他の紛争解決等業務の実施に関する義務を履行することが確実でないと見込まれるときを除き、これを拒否してはならないことを内容とするものでなければならない。 art-52-67/par-3 · https://japanlaw.org/en/banking-act/art-52-67/par-3 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-3 When a designated dispute resolution organization receives an offer to conclude a basic contract for the implementation of dispute resolution procedures from a banking service provider, unless the banking service provider's performance of the obligations involved in the basic contract for the implementation of dispute resolution procedures or any other obligations involved in the implementation of dispute resolution services is expected to be unreliable, the operational rules on the particulars involved in concluding a basic contract for the implementation of dispute resolution procedures referred to in paragraph (1), item (ii) must provide that the designated dispute resolution organization must not refuse the offer. Ministry of Justice translation — Japanese Law Translation Database System **第四項** 第一項第三号に掲げる事項に関する業務規程は、次に掲げる基準に適合するものでなければならない。 art-52-67/par-4 · https://japanlaw.org/en/banking-act/art-52-67/par-4 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4 The operational rules on the particulars set forth in paragraph (1), item (iii) must conform to the following criteria: Ministry of Justice translation — Japanese Law Translation Database System **一** 苦情処理手続と紛争解決手続との連携を確保するための措置が講じられていること。 art-52-67/par-4/item-1 · https://japanlaw.org/en/banking-act/art-52-67/par-4/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-1 measures have been taken to ensure coordination between complaint processing procedures and dispute resolution procedures; Ministry of Justice translation — Japanese Law Translation Database System **二** 紛争解決委員の選任の方法及び紛争解決委員が銀行業務等関連紛争の当事者と利害関係を有することその他の紛争解決手続の公正な実施を妨げるおそれがある事由がある場合において、当該紛争解決委員を排除するための方法を定めていること。 art-52-67/par-4/item-2 · https://japanlaw.org/en/banking-act/art-52-67/par-4/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-2 a method for appointing a dispute resolution mediator and for eliminating a dispute resolution mediator have been established when that mediator has an interest in the party to a dispute related to banking services, etc. or when there are other grounds that are likely to interfere with the fair implementation of dispute resolution procedures; Ministry of Justice translation — Japanese Law Translation Database System **三** 指定紛争解決機関の実質的支配者等（指定紛争解決機関の株式の所有、指定紛争解決機関に対する融資その他の事由を通じて指定紛争解決機関の事業を実質的に支配し、又はその事業に重要な影響を与える関係にあるものとして内閣府令で定める者をいう。）又は指定紛争解決機関の子会社等（指定紛争解決機関が株式の所有その他の事由を通じてその事業を実質的に支配する関係にあるものとして内閣府令で定める者をいう。）を銀行業務等関連紛争の当事者とする銀行業務等関連紛争について紛争解決手続の業務を行うこととしている指定紛争解決機関にあつては、当該実質的支配者等若しくは当該子会社等又は指定紛争解決機関が紛争解決委員に対して不当な影響を及ぼすことを排除するための措置が講じられていること。 art-52-67/par-4/item-3 · https://japanlaw.org/en/banking-act/art-52-67/par-4/item-3 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-3 for a designated dispute resolution organization established to conduct operations for dispute resolution procedures in disputes related to banking services, etc. to which its substantial controller, etc. (meaning a person specified by Cabinet Office Order as one that substantially controls the business of the designated dispute resolution organization due to their holding shares in the designated dispute resolution organization, their financing of the designated dispute resolution organization, or any other cause, or that has a significant influence on its business) or their subsidiary company, etc. (meaning a person specified by Cabinet Office Order as one which the designated dispute resolution organization substantially controls the business due to the designated dispute resolution organization holding shares or any other cause) is a party, the fact that measures have been taken to prevent the substantial controller, etc., the subsidiary company, etc., or designated dispute resolution organization from exercising undue influence on the dispute resolution mediator; Ministry of Justice translation — Japanese Law Translation Database System **四** 紛争解決委員が弁護士でない場合（司法書士法（昭和二十五年法律第百九十七号）第三条第一項第七号に規定する紛争について行う紛争解決手続において、紛争解決委員が同条第二項に規定する司法書士である場合を除く。）において、紛争解決手続の実施に当たり法令の解釈適用に関し専門的知識を必要とするときに、弁護士の助言を受けることができるようにするための措置を定めていること。 art-52-67/par-4/item-4 · https://japanlaw.org/en/banking-act/art-52-67/par-4/item-4 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-4 measures for receiving advice from an attorney-at-law when the dispute resolution mediator is not an attorney-at-law (excluding the case in which the dispute resolution mediator is a judicial scrivener prescribed in Article 3, paragraph (2) of the Judicial Scriveners Act (Act No. 197 of 1950), when the dispute resolution procedures are conducted for a dispute prescribed in paragraph (1), item (vii) of that Article) and the implementation of dispute resolution procedures require expert knowledge for the interpretation and application of laws and regulations are established; Ministry of Justice translation — Japanese Law Translation Database System **五** 紛争解決手続の実施に際して行う通知について相当な方法を定めていること。 art-52-67/par-4/item-5 · https://japanlaw.org/en/banking-act/art-52-67/par-4/item-5 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-5 an appropriate means of giving notice upon implementing dispute resolution procedures is established; Ministry of Justice translation — Japanese Law Translation Database System **六** 紛争解決手続の開始から終了に至るまでの標準的な手続の進行について定めていること。 art-52-67/par-4/item-6 · https://japanlaw.org/en/banking-act/art-52-67/par-4/item-6 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-6 a standard operation process from the commencement to the termination of dispute resolution procedures is established; Ministry of Justice translation — Japanese Law Translation Database System **七** 加入銀行業関係業者の顧客が指定紛争解決機関に対し銀行業務等関連苦情の解決の申立てをする場合又は銀行業務等関連紛争の当事者が指定紛争解決機関に対し紛争解決手続の申立てをする場合の要件及び方式を定めていること。 art-52-67/par-4/item-7 · https://japanlaw.org/en/banking-act/art-52-67/par-4/item-7 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-7 the requirements and formalities for the customer of a member banking service provider to file a request for the resolution of a complaint related to banking services, etc. with the designated dispute resolution organization, or for the party to a dispute related to banking services, etc. to file a request for dispute resolution procedures with the designated dispute resolution organization have been established; Ministry of Justice translation — Japanese Law Translation Database System **八** 指定紛争解決機関が加入銀行業関係業者から紛争解決手続の申立てを受けた場合において、銀行業務等関連紛争の他方の当事者となる当該加入銀行業関係業者の顧客に対し、速やかにその旨を通知するとともに、当該顧客がこれに応じて紛争解決手続の実施を依頼するか否かを確認するための手続を定めていること。 art-52-67/par-4/item-8 · https://japanlaw.org/en/banking-act/art-52-67/par-4/item-8 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-8 the procedures for the designated dispute resolution organization to promptly notify the customer of a member banking service provider which is to be the other party to a dispute related to banking services, etc. when the organization receives a request for dispute resolution procedures from a member banking service provider, as well as for confirming whether the customer will request dispute resolution procedures to be implemented in response to the notice with the customer have been established; Ministry of Justice translation — Japanese Law Translation Database System **九** 指定紛争解決機関が加入銀行業関係業者の顧客から第七号の紛争解決手続の申立てを受けた場合において、銀行業務等関連紛争の他方の当事者となる当該加入銀行業関係業者に対し、速やかにその旨を通知する手続を定めていること。 art-52-67/par-4/item-9 · https://japanlaw.org/en/banking-act/art-52-67/par-4/item-9 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-9 the procedures for the designated dispute resolution organization to promptly notify the member banking service provider which is to be the other party to a dispute related to banking services, etc. when the organization receives a request for dispute resolution procedures referred to in item (vii) from the customer of the member banking service provider have been established; Ministry of Justice translation — Japanese Law Translation Database System **十** 紛争解決手続において提出された帳簿書類その他の物件の保管、返還その他の取扱いの方法を定めていること。 art-52-67/par-4/item-10 · https://japanlaw.org/en/banking-act/art-52-67/par-4/item-10 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-10 the method of retaining or returning books, documents, and any other articles submitted in the course of dispute resolution procedures, and other methods of handling them have been established; Ministry of Justice translation — Japanese Law Translation Database System **十一** 紛争解決手続において陳述される意見又は提出され、若しくは提示される帳簿書類その他の物件に含まれる銀行業務等関連紛争の当事者又は第三者の秘密について、当該秘密の性質に応じてこれを適切に保持するための取扱いの方法を定めていること。第五十二条の七十三第九項に規定する手続実施記録に記載されているこれらの秘密についても、同様とする。 art-52-67/par-4/item-11 · https://japanlaw.org/en/banking-act/art-52-67/par-4/item-11 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-11 the method of handling confidential information of the parties to a dispute related to banking services, etc. and of any third party, which is included in an opinion stated or in books, documents, or any other articles submitted or presented in the course of dispute resolution procedures, in order to properly retain the confidential information in accordance with its nature has been established. The same applies to any confidential information stated in the dispute resolution procedure record prescribed in Article 52-73, paragraph (9); Ministry of Justice translation — Japanese Law Translation Database System **十二** 銀行業務等関連紛争の当事者が紛争解決手続を終了させるための要件及び方式を定めていること。 art-52-67/par-4/item-12 · https://japanlaw.org/en/banking-act/art-52-67/par-4/item-12 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-12 the requirements and formalities for the parties to a dispute related to banking services, etc. to terminate the dispute resolution procedures have been established; Ministry of Justice translation — Japanese Law Translation Database System **十三** 紛争解決委員が紛争解決手続によつては銀行業務等関連紛争の当事者間に和解が成立する見込みがないと判断したときは、速やかに当該紛争解決手続を終了し、その旨を銀行業務等関連紛争の当事者に通知することを定めていること。 art-52-67/par-4/item-13 · https://japanlaw.org/en/banking-act/art-52-67/par-4/item-13 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-13 if the dispute resolution mediator finds that there is no prospect of reaching a settlement between the parties to the dispute related to banking services, etc. through dispute resolution procedures, the fact that the mediator will promptly terminate the dispute resolution procedures and notify the parties to the dispute related to banking services, etc. to that effect is established; and Ministry of Justice translation — Japanese Law Translation Database System **十四** 指定紛争解決機関の紛争解決委員、役員及び職員について、これらの者が紛争解決等業務に関して知り得た秘密を確実に保持するための措置を定めていること。 art-52-67/par-4/item-14 · https://japanlaw.org/en/banking-act/art-52-67/par-4/item-14 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-14 the measures for the dispute resolution mediator and the officers and employees of the designated dispute resolution organization to reliably retain the confidential information learned concerning dispute resolution services have been established . Ministry of Justice translation — Japanese Law Translation Database System **第五項** 第一項第四号及び第五号に掲げる事項に関する業務規程は、次に掲げる基準に適合するものでなければならない。 art-52-67/par-5 · https://japanlaw.org/en/banking-act/art-52-67/par-5 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-5 The operational rules on the particulars set forth in paragraph (1), items (iv) and (v) must conform to the following criteria: Ministry of Justice translation — Japanese Law Translation Database System **一** 第一項第四号に規定する負担金及び同項第五号に規定する料金の額又は算定方法及び支払方法（次号において「負担金額等」という。）を定めていること。 art-52-67/par-5/item-1 · https://japanlaw.org/en/banking-act/art-52-67/par-5/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-5/item-1 the amount of burden charges provided for in paragraph (1), item (iv), the amount of the fees provided for in item (v) of that paragraph, or the method of their calculation and the method of their payment (referred to as the "amount of burden charges, etc." in the following item) has been established; and Ministry of Justice translation — Japanese Law Translation Database System **二** 負担金額等が著しく不当なものでないこと。 art-52-67/par-5/item-2 · https://japanlaw.org/en/banking-act/art-52-67/par-5/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-5/item-2 the fact that the amount of burden charges, etc. is not extremely unreasonable. Ministry of Justice translation — Japanese Law Translation Database System **第六項** 第二項第五号の「特別調停案」とは、和解案であつて、次に掲げる場合を除き、加入銀行業関係業者が受諾しなければならないものをいう。 art-52-67/par-6 · https://japanlaw.org/en/banking-act/art-52-67/par-6 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-6 The term "special conciliation proposal" as used in paragraph (2), item (v) means a settlement proposal that a member banking service provider must accept except in the following cases: Ministry of Justice translation — Japanese Law Translation Database System **一** 当事者である加入銀行業関係業者の顧客（以下この項において単に「顧客」という。）が当該和解案を受諾しないとき。 art-52-67/par-6/item-1 · https://japanlaw.org/en/banking-act/art-52-67/par-6/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-6/item-1 the customer of the member banking service provider that is a party (hereinafter simply referred to as the "customer" in this paragraph) does not accept the settlement proposal; Ministry of Justice translation — Japanese Law Translation Database System **二** 当該和解案の提示の時において当該紛争解決手続の目的となつた請求に係る訴訟が提起されていない場合において、顧客が当該和解案を受諾したことを加入銀行業関係業者が知つた日から一月を経過する日までに当該請求に係る訴訟が提起され、かつ、同日までに当該訴訟が取り下げられないとき。 art-52-67/par-6/item-2 · https://japanlaw.org/en/banking-act/art-52-67/par-6/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-6/item-2 at the time the settlement proposal is presented, litigation has not been filed in connection with a claim subject to the dispute resolution procedures, but by the last day of the one-month period that begins on the day on which the member banking service provider learns that the customer has accepted the settlement proposal, the litigation has been filed in relation to the claim and has not been withdrawn; Ministry of Justice translation — Japanese Law Translation Database System **三** 当該和解案の提示の時において当該紛争解決手続の目的となつた請求に係る訴訟が提起されている場合において、顧客が当該和解案を受諾したことを加入銀行業関係業者が知つた日から一月を経過する日までに当該訴訟が取り下げられないとき。 art-52-67/par-6/item-3 · https://japanlaw.org/en/banking-act/art-52-67/par-6/item-3 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-6/item-3 at the time the settlement proposal is presented, litigation has been filed in relation to a claim subject to dispute resolution procedures, and by the last day of the one-month period that begins on the day on which the member banking service provider learns that the customer has accepted the settlement proposal, the litigation has not been withdrawn; or Ministry of Justice translation — Japanese Law Translation Database System **四** 顧客が当該和解案を受諾したことを加入銀行業関係業者が知つた日から一月を経過する日までに、当該紛争解決手続が行われている銀行業務等関連紛争について、当事者間において仲裁法（平成十五年法律第百三十八号）第二条第一項に規定する仲裁合意がされ、又は当該和解案によらずに和解若しくは調停が成立したとき。 art-52-67/par-6/item-4 · https://japanlaw.org/en/banking-act/art-52-67/par-6/item-4 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-6/item-4 by the last day of the one-month period that begins on the day on which the member banking service provider learns that the customer has accepted the settlement proposal, an arbitration agreement as defined in Article 2, paragraph (1) of the Arbitration Act (Act No. 138 of 2003) is reached, or a settlement or conciliation is reached between the parties in the dispute related to banking services, etc. for which the dispute resolution procedures were implemented, without recourse to the settlement proposal. Ministry of Justice translation — Japanese Law Translation Database System **第七項** 業務規程の変更は、内閣総理大臣の認可を受けなければ、その効力を生じない。 art-52-67/par-7 · https://japanlaw.org/en/banking-act/art-52-67/par-7 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-7 Changes to the operational rules do not become effective without the authorization by the Prime Minister. Ministry of Justice translation — Japanese Law Translation Database System **第八項** 内閣総理大臣は、前項の規定による認可をしようとするときは、当該認可に係る業務規程が第四項各号及び第五項各号に掲げる基準（紛争解決手続の業務に係る部分に限る。）に適合していることについて、あらかじめ、法務大臣に協議しなければならない。 art-52-67/par-8 · https://japanlaw.org/en/banking-act/art-52-67/par-8 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-8 When seeking to grant the authorization under the provisions of the preceding paragraph, the Prime Minister must consult with the Minister of Justice on whether the operational rules that is related to the authorization conform to the criteria set forth in the items of paragraph (4) and the items of paragraph (5) (limited to the part related to the operation of dispute resolution procedures), in advance. Ministry of Justice translation — Japanese Law Translation Database System --- ## Cites - art-52-67/par-1/item-8: 前各号 → 銀行法 第五十二条の六十七第一項第一号 (Article 52-67, paragraph (1), item (i)), art-52-67/par-1/item-1 — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-1 - art-52-67/par-1/item-8: 前各号 → 銀行法 第五十二条の六十七第一項第二号 (Article 52-67, paragraph (1), item (ii)), art-52-67/par-1/item-2 — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-2 - art-52-67/par-1/item-8: 前各号 → 銀行法 第五十二条の六十七第一項第三号 (Article 52-67, paragraph (1), item (iii)), art-52-67/par-1/item-3 — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-3 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-3 - art-52-67/par-1/item-8: 前各号 → 銀行法 第五十二条の六十七第一項第四号 (Article 52-67, paragraph (1), item (iv)), art-52-67/par-1/item-4 — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-4 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-4 - art-52-67/par-1/item-8: 前各号 → 銀行法 第五十二条の六十七第一項第五号 (Article 52-67, paragraph (1), item (v)), art-52-67/par-1/item-5 — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-5 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-5 - art-52-67/par-1/item-8: 前各号 → 銀行法 第五十二条の六十七第一項第六号 (Article 52-67, paragraph (1), item (vi)), art-52-67/par-1/item-6 — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-6 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-6 - art-52-67/par-1/item-8: 前各号 → 銀行法 第五十二条の六十七第一項第七号 (Article 52-67, paragraph (1), item (vii)), art-52-67/par-1/item-7 — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-7 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-7 - art-52-67/par-2: 前項第一号 → 銀行法 第五十二条の六十七第一項第一号 (Article 52-67, paragraph (1), item (i)), art-52-67/par-1/item-1 — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-1 - art-52-67/par-2/item-5: 前号 → 銀行法 第五十二条の六十七第二項第四号 (Article 52-67, paragraph (2), item (iv)), art-52-67/par-2/item-4 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-4 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-4 - art-52-67/par-2/item-8: 前二号 → 銀行法 第五十二条の六十七第二項第六号 (Article 52-67, paragraph (2), item (vi)), art-52-67/par-2/item-6 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-6 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-6 - art-52-67/par-2/item-8: 前二号 → 銀行法 第五十二条の六十七第二項第七号 (Article 52-67, paragraph (2), item (vii)), art-52-67/par-2/item-7 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-7 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-7 - art-52-67/par-2/item-9: 第六号 → 銀行法 第五十二条の六十七第二項第六号 (Article 52-67, paragraph (2), item (vi)), art-52-67/par-2/item-6 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-6 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-6 - art-52-67/par-2/item-9: 第七号 → 銀行法 第五十二条の六十七第二項第七号 (Article 52-67, paragraph (2), item (vii)), art-52-67/par-2/item-7 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-7 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-7 - art-52-67/par-2/item-11: 前各号 → 銀行法 第五十二条の六十七第二項第一号 (Article 52-67, paragraph (2), item (i)), art-52-67/par-2/item-1 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-1 - art-52-67/par-2/item-11: 前各号 → 銀行法 第五十二条の六十七第二項第十号 (Article 52-67, paragraph (2), item (x)), art-52-67/par-2/item-10 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-10 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-10 - art-52-67/par-2/item-11: 前各号 → 銀行法 第五十二条の六十七第二項第二号 (Article 52-67, paragraph (2), item (ii)), art-52-67/par-2/item-2 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-2 - art-52-67/par-2/item-11: 前各号 → 銀行法 第五十二条の六十七第二項第三号 (Article 52-67, paragraph (2), item (iii)), art-52-67/par-2/item-3 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-3 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-3 - art-52-67/par-2/item-11: 前各号 → 銀行法 第五十二条の六十七第二項第四号 (Article 52-67, paragraph (2), item (iv)), art-52-67/par-2/item-4 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-4 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-4 - art-52-67/par-2/item-11: 前各号 → 銀行法 第五十二条の六十七第二項第五号 (Article 52-67, paragraph (2), item (v)), art-52-67/par-2/item-5 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-5 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-5 - art-52-67/par-2/item-11: 前各号 → 銀行法 第五十二条の六十七第二項第六号 (Article 52-67, paragraph (2), item (vi)), art-52-67/par-2/item-6 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-6 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-6 - art-52-67/par-2/item-11: 前各号 → 銀行法 第五十二条の六十七第二項第七号 (Article 52-67, paragraph (2), item (vii)), art-52-67/par-2/item-7 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-7 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-7 - art-52-67/par-2/item-11: 前各号 → 銀行法 第五十二条の六十七第二項第八号 (Article 52-67, paragraph (2), item (viii)), art-52-67/par-2/item-8 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-8 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-8 - art-52-67/par-2/item-11: 前各号 → 銀行法 第五十二条の六十七第二項第九号 (Article 52-67, paragraph (2), item (ix)), art-52-67/par-2/item-9 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-9 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-9 - art-52-67/par-3: 第一項第二号 → 銀行法 第五十二条の六十七第一項第二号 (Article 52-67, paragraph (1), item (ii)), art-52-67/par-1/item-2 — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-2 - art-52-67/par-4: 第一項第三号 → 銀行法 第五十二条の六十七第一項第三号 (Article 52-67, paragraph (1), item (iii)), art-52-67/par-1/item-3 — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-3 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-3 - art-52-67/par-4/item-4: 司法書士法（昭和二十五年法律第百九十七号）第三条第一項第七号 → e-Gov law 325AC1000000197, 第三条第一項第七号 (Article 3, paragraph (1), item (vii)), art-3/par-1/item-7 — not held in this collection - art-52-67/par-4/item-4: 同条第二項 → e-Gov law 325AC1000000197, 第三条第二項 (Article 3, paragraph (2)), art-3/par-2 — not held in this collection - art-52-67/par-4/item-9: 第七号 → 銀行法 第五十二条の六十七第四項第七号 (Article 52-67, paragraph (4), item (vii)), art-52-67/par-4/item-7 — https://japanlaw.org/en/banking-act/art-52-67/par-4/item-7 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-7 - art-52-67/par-4/item-11: 第五十二条の七十三第九項 → 銀行法 第五十二条の七十三第九項 (Article 52-73, paragraph (9)), art-52-73/par-9 — https://japanlaw.org/en/banking-act/art-52-73/par-9 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-9 - art-52-67/par-5: 第一項第四号 → 銀行法 第五十二条の六十七第一項第四号 (Article 52-67, paragraph (1), item (iv)), art-52-67/par-1/item-4 — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-4 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-4 - art-52-67/par-5: 第五号 → 銀行法 第五十二条の六十七第一項第五号 (Article 52-67, paragraph (1), item (v)), art-52-67/par-1/item-5 — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-5 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-5 - art-52-67/par-5/item-1: 第一項第四号 → 銀行法 第五十二条の六十七第一項第四号 (Article 52-67, paragraph (1), item (iv)), art-52-67/par-1/item-4 — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-4 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-4 - art-52-67/par-5/item-1: 同項第五号 → 銀行法 第五十二条の六十七第一項第五号 (Article 52-67, paragraph (1), item (v)), art-52-67/par-1/item-5 — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-5 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-5 - art-52-67/par-5/item-1: 次号 → 銀行法 第五十二条の六十七第五項第二号 (Article 52-67, paragraph (5), item (ii)), art-52-67/par-5/item-2 — https://japanlaw.org/en/banking-act/art-52-67/par-5/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-5/item-2 - art-52-67/par-6: 第二項第五号 → 銀行法 第五十二条の六十七第二項第五号 (Article 52-67, paragraph (2), item (v)), art-52-67/par-2/item-5 — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-5 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-5 - art-52-67/par-6/item-1: この項 → 銀行法 第五十二条の六十七第六項 (Article 52-67, paragraph (6)), art-52-67/par-6 — https://japanlaw.org/en/banking-act/art-52-67/par-6 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-6 - art-52-67/par-6/item-4: 仲裁法（平成十五年法律第百三十八号）第二条第一項 → e-Gov law 415AC0000000138, 第二条第一項 (Article 2, paragraph (1)), art-2/par-1 — not held in this collection - art-52-67/par-8: 前項 → 銀行法 第五十二条の六十七第七項 (Article 52-67, paragraph (7)), art-52-67/par-7 — https://japanlaw.org/en/banking-act/art-52-67/par-7 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-7 - art-52-67/par-8: 第四項 → 銀行法 第五十二条の六十七第四項 (Article 52-67, paragraph (4)), art-52-67/par-4 — https://japanlaw.org/en/banking-act/art-52-67/par-4 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4 - art-52-67/par-8: 第五項 → 銀行法 第五十二条の六十七第五項 (Article 52-67, paragraph (5)), art-52-67/par-5 — https://japanlaw.org/en/banking-act/art-52-67/par-5 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-5 ## Cited by 27 provisions cite this one. No official source publishes this direction. - 資金決済に関する法律 第九十九条第一項第八号（紛争解決等業務を行う者の指定） — https://japanlaw.org/en/payment-services-act/art-99/par-1/item-8 · https://japanlaw.org/l/421AC0000000059/art-99/par-1/item-8 - 資金決済に関する法律 第九十九条第三項（紛争解決等業務を行う者の指定） — https://japanlaw.org/en/payment-services-act/art-99/par-3 · https://japanlaw.org/l/421AC0000000059/art-99/par-3 - 資金決済に関する法律 第百条第二項第一号（指定の取消し等） — https://japanlaw.org/en/payment-services-act/art-100/par-2/item-1 · https://japanlaw.org/l/421AC0000000059/art-100/par-2/item-1 - 資金決済に関する法律 第百一条第一項（指定紛争解決機関に関する銀行法の規定の準用） — https://japanlaw.org/en/payment-services-act/art-101/par-1 · https://japanlaw.org/l/421AC0000000059/art-101/par-1 - 銀行法 第二条第二十八項（定義等） — https://japanlaw.org/en/banking-act/art-2/par-28 · https://japanlaw.org/l/356AC0000000059/art-2/par-28 - 銀行法 第二条第二十九項（定義等） — https://japanlaw.org/en/banking-act/art-2/par-29 · https://japanlaw.org/l/356AC0000000059/art-2/par-29 - 銀行法 第五十二条の六十二第一項第八号（紛争解決等業務を行う者の指定） — https://japanlaw.org/en/banking-act/art-52-62/par-1/item-8 · https://japanlaw.org/l/356AC0000000059/art-52-62/par-1/item-8 - 銀行法 第五十二条の六十二第三項（紛争解決等業務を行う者の指定） — https://japanlaw.org/en/banking-act/art-52-62/par-3 · https://japanlaw.org/l/356AC0000000059/art-52-62/par-3 - 銀行法 第五十二条の六十四第一項（秘密保持義務等） — https://japanlaw.org/en/banking-act/art-52-64/par-1 · https://japanlaw.org/l/356AC0000000059/art-52-64/par-1 - 銀行法 第五十二条の六十七第一項第八号（業務規程） — https://japanlaw.org/en/banking-act/art-52-67/par-1/item-8 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-1/item-8 - 銀行法 第五十二条の六十七第二項（業務規程） — https://japanlaw.org/en/banking-act/art-52-67/par-2 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2 - 銀行法 第五十二条の六十七第二項第五号（業務規程） — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-5 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-5 - 銀行法 第五十二条の六十七第二項第八号（業務規程） — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-8 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-8 - 銀行法 第五十二条の六十七第二項第九号（業務規程） — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-9 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-9 - 銀行法 第五十二条の六十七第二項第十一号（業務規程） — https://japanlaw.org/en/banking-act/art-52-67/par-2/item-11 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-2/item-11 - 銀行法 第五十二条の六十七第三項（業務規程） — https://japanlaw.org/en/banking-act/art-52-67/par-3 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-3 - 銀行法 第五十二条の六十七第四項（業務規程） — https://japanlaw.org/en/banking-act/art-52-67/par-4 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4 - 銀行法 第五十二条の六十七第四項第九号（業務規程） — https://japanlaw.org/en/banking-act/art-52-67/par-4/item-9 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-4/item-9 - 銀行法 第五十二条の六十七第五項（業務規程） — https://japanlaw.org/en/banking-act/art-52-67/par-5 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-5 - 銀行法 第五十二条の六十七第五項第一号（業務規程） — https://japanlaw.org/en/banking-act/art-52-67/par-5/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-5/item-1 - 銀行法 第五十二条の六十七第六項（業務規程） — https://japanlaw.org/en/banking-act/art-52-67/par-6 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-6 - 銀行法 第五十二条の六十七第六項第一号（業務規程） — https://japanlaw.org/en/banking-act/art-52-67/par-6/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-6/item-1 - 銀行法 第五十二条の六十七第八項（業務規程） — https://japanlaw.org/en/banking-act/art-52-67/par-8 · https://japanlaw.org/l/356AC0000000059/art-52-67/par-8 - 銀行法 第五十二条の七十三第六項（指定紛争解決機関による紛争解決手続） — https://japanlaw.org/en/banking-act/art-52-73/par-6 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-6 - 銀行法 第五十二条の七十三第八項第二号（指定紛争解決機関による紛争解決手続） — https://japanlaw.org/en/banking-act/art-52-73/par-8/item-2 · https://japanlaw.org/l/356AC0000000059/art-52-73/par-8/item-2 - 銀行法 第五十二条の八十二第二項第一号（業務改善命令） — https://japanlaw.org/en/banking-act/art-52-82/par-2/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-82/par-2/item-1 - 銀行法 第五十二条の八十四第二項第一号（指定の取消し等） — https://japanlaw.org/en/banking-act/art-52-84/par-2/item-1 · https://japanlaw.org/l/356AC0000000059/art-52-84/par-2/item-1 --- ## Sources - e-Gov 法令検索, Digital Agency (デジタル庁) — 銀行法 — the text in force from 2026-08-12 (https://laws.e-gov.go.jp/law/356AC0000000059/20260812_508AC0000000064), retrieved 2026-10-11 - Japanese Law Translation Database System, Ministry of Justice (法務省) — Banking Act — Ministry of Justice translation (https://www.japaneselawtranslation.go.jp/en/laws/view/4498/tb), retrieved 2026-10-11 - This site's parser, version 189 — 銀行法 — structure, counts, cross-references and defined terms, computed 2026-10-11